Custom Insoles Reviews 37

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Firstly, the process of getting these is very good, customer team are good at communication also. However, the main concern for me is the quality of the product. I have had Footbalance befor... See more

Rated 5 out of 5 stars

Fantastic quick supply of impression kit Quick turn around of actual insoles . What a success . After only two runs wearing the insoles , my foot pain has almost vanished . I’ve spent hundreds of... See more

Company replied

Rated 5 out of 5 stars

So good I have finally found the solution to all my foot issues amazing I can't think why I didn't know you could buy custom insoles before! They were so kind and sent me two different sizes of lifts... See more

Company replied

Rated 5 out of 5 stars

I didn’t realise that I suffered from cavus ( high arches) and have suffered sciatic pain due to childbirth 27 years ago, so by chance I tried a pair of comfort custom insoles. Absolutely no pain from... See more

Company replied

Company details

  1. Foot Care

Written by the company

We are a long established professional foot orthotic manufacturer (custom made insoles) in the UK providing high-quality foot orthoses. This is our insoles direct service where you can order direct from us for new insoles saving you time and money. No need for a medical assistance. Using the latest technology and finest materials we are sure we can help you perform better and ease your pain. Custom made insoles offer the best support available and will provide you with better balance! We have cured many foot conditions including plantar fasciitis, flat feet, fallen arches, over pronation and more. We could also improve your fitness, power, endurance and speed for sports and activities such as walking, cycling, running, golf, football and many more. Fit feet, fit body, fit mind!


Contact info

4.0

Great

TrustScore 4 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No pain anymore.

I didn’t realise that I suffered from cavus ( high arches) and have suffered sciatic pain due to childbirth 27 years ago, so by chance I tried a pair of comfort custom insoles. Absolutely no pain from the first day of using them, I am ecstatic about it! I can only give you genuine feedback from my own experience, but I now realise what life can be like with no daily pain.

January 22, 2024
Unprompted review
Custom Insoles logo

Reply from Custom Insoles

Hi Amanda,
Thank you for taking the time to provide feedback on your Custom Insoles, we're so pleased they have been such a help to you and ended your the pain you have been suffering for such a long time. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service
Found the kit simple to use with helpful instructions,quick turn around
Great insoles ,no more sore ankles or knees since I’ve had them !
Efficient company very happy 😊

September 28, 2023
Unprompted review
Custom Insoles logo

Reply from Custom Insoles

Thank your for your positive feedback! We are extremely happy you no longer suffer with sore ankles and knees since using Custom Insoles

Rated 5 out of 5 stars

Great insoles, super useful for posture, stance and helped reduce knee pain.

This company was recommended by a colleague who noticed the way I walked. I had some knee pain which I never thought was being caused by footwear and by how I walked in them. I ordered a pair, and as soon as I started using them, I noticed a difference in my stance, the way I walked improved, and the knee pain dissipated. These were an absolutely excellent investment!

August 29, 2023
Unprompted review
Custom Insoles logo

Reply from Custom Insoles

Wow, thank you for your amazing feedback! We are so pleased with all these improvements and super happy we was recommended to you

Rated 5 out of 5 stars

New feet

It took time to get feet adapted and with full sole. Can take inner sole out of new shoes. And wear the custom made ones. Never looked back. Had 2nd pair done and now looking to ask for another. Yes it can be expensive. We only pay for what we get.

May 5, 2023
Unprompted review
Custom Insoles logo

Reply from Custom Insoles

Thank you for your positive feedback! We are so pleased you are happy with your Custom Insoles and are wanting to order an extra pair. Please contact us or order online for a repeat pair

Rated 5 out of 5 stars

Literally a game changer

Literally a game changer , was struggling with my work boots and missing out on my hobbies… Great product and service.👍💪🏻

September 22, 2023
Unprompted review
Custom Insoles logo

Reply from Custom Insoles

Thank you for your feedback! We are happy you are able to carry on with your hobbies after using Custom Insoles

Rated 5 out of 5 stars

Instant Pain Relief! Amazing Product & Service!

What an excellent service and product!

I have flat feet and have had issues with over pronation for years. I've tried all sorts of off the shelf insoles, but to no avail. I'm a keen runner and have always had pain in my right knee and it's just something I have got used to have managed with.

Lately my ankles had feet had started to hurt more, so I decided to do some research online for custom insoles and decided to give these guys a go, and I'm so glad I did!

The service has been first class, a foot impression kit was sent to me, which I returned the next day and then I had the insoles within 5 days! Very competitively priced and I'll save money longer term with all the ineffective 'off the shelf' that I've bought which were useless.

I wore them immediately and felt instant support in my feet that I could tell I'd been missing for years.

There was no pain, apart from a slight pressure in my arch (which is normal, as it is now being supported). Within several days I hardly notice they are there any more. My foot and ankle pain has reduced massively (and I've only been wearing them just over a week). I can see my ankles are straightening and are not leaning in severely, as they do without the insoles.

The best part being my knee pain, that I've suffered with for years when running, has disappeared! Which is such a strange feeling, after all these years, but a pleasant surprise, either way!

I've been that impressed I've placed a further order for two further pairs this morning, one full length and one 3/4 length for my more casual shoes.

Thank you for the great service!

September 20, 2023
Unprompted review
Custom Insoles logo

Reply from Custom Insoles

Thank you so much for this amazing feedback- we appreciate it! We are over the moon that you are happy with your insoles and placed another order with us. We are glad we could help, and that you are now pain free!

Rated 5 out of 5 stars

Quick and easy

Super easy process to take your imprint with the supplied kit. Insoles arrived promptly and the fit was perfect.

August 31, 2023
Unprompted review
Custom Insoles logo

Reply from Custom Insoles

Thank you for your feedback! We are glad everything was perfect for you

Rated 5 out of 5 stars

So good I have finally found the…

So good I have finally found the solution to all my foot issues amazing I can't think why I didn't know you could buy custom insoles before!
They were so kind and sent me two different sizes of lifts when I have forgotten to ask and straight away too. Lovely family run company and great customer service.

June 28, 2023
Unprompted review
Custom Insoles logo

Reply from Custom Insoles

We are so happy you found us and we solved your foot condition! Thank you so so much

Rated 5 out of 5 stars

This has got to be the best thing I…

This has got to be the best thing I have done by getting custom made insoles. Searched the internet high and low after years of getting ready made ones off the NHS.
At first they felt awkward and strange. Gave them time like specialists say. After about 3 weeks they were brilliant. 5 months on and still brilliant.
I am on my feet all day as a traffic warden. l walk on an average about 10-13 miles pair day and I haven’t had any problems.
First class service from the start. Can not fault anything at all

May 1, 2023
Unprompted review
Custom Insoles logo

Reply from Custom Insoles

Many thanks on your positive feedback! We are extremely happy you can't fault anything and are happy with our service

Rated 5 out of 5 stars

Perfect fit

We were at the food & garden show at the NEC in June and one of the displays was a ‘foot measuring’ so I decided to have a go. I was most surprised that I had a supinated foot which meant that I had a very high instep. I decided to do some research on this and found ‘Custom Insoles’ so decided to have a pair custom made. This was a great decision and I got used to them in hours. I wear trainers nearly every day so I have used them constantly for the past 3 months. The fit is perfect and would definitely recommend them.

June 24, 2023
Unprompted review
Custom Insoles logo

Reply from Custom Insoles

Thank you so much for the recommendation and feedback! We are glad they are perfect for you

Rated 5 out of 5 stars

efficient service fantastic product

efficient service fantastic product. I had suffered from Plantar Fashiatis for 18 months and spent a fortune on different things, these insoles work, 4-6 weeks after first fitting to my shoes total relief, I wear them all the time. Thanks

April 1, 2023
Unprompted review
Custom Insoles logo

Reply from Custom Insoles

Thank you for your wonderful feedback! We are delighted that you are happy with your Custom Insoles

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look