Very pleased with the quality of the supplied canvas print. Initially there was an issue with the Groupon coupon code and it's application at the payment stage. However, an email to the company quick... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The quality of the product~ medium personalised photo pillows are outstanding and the fabric used is durable and soft and made a great present!, only down side was the posting which is per item even... See more
Company replied
I purchased a canvas from Groupon. The process of uploading a picture to checking and agreeing the canvas was very easy . Delivery was super speedy and the actual canvas was perfect! Great quali... See more
Company replied
This item was amazing, I had a Groupon voucher and really wasn’t expecting anything brilliant. The canvas arrived quickly and it was really well packaged, the canvass was bright and colour vivid but t... See more
Company replied
Company details
Written by the company
Here at Custom Koala our aim is to help our customer bring their memories to life on a great range of high quality custom photo gifts, printed and manufactured right here in our UK facility! We know that every photo tells a story and holds a special place in our customer's hearts - that’s why our expert team at Custom Koala are passionate about providing personalised gifts that you, your family and your friends will love!
Contact info
United States
- customkoala.co.uk
4.6
Excellent
147 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality canvas and really quick…
Great quality canvas and really quick delivery. Really happy with everything
January 31, 2024
Reply from Custom koala
Thank you for this great review, Kirsten! We're really happy to hear that you're pleased with the product and service you received from us! Thanks!
Best Regards
Custom Koala Team 🐨
Personal canvas
Brilliant canvas super quality and super fast delivery time well packaged to 5*****
January 30, 2024
Reply from Custom koala
Thank you very much for taking the time to leave us this great review! We're really pleased to hear that your canvas arrived quickly and that you're happy with it!
Best Regards
Custom Koala Team 🐨
Arrived very quickly and I love it
January 31, 2024
Reply from Custom koala
Thank you for this lovely review Ann! We're very pleased to hear that you love the products and services you received from us!
Best Regards
Custom Koala Team 🐨
Absolutely stunning canvas groupn deal…
Absolutely stunning canvas groupn deal will definitely recommend
January 12, 2024
Reply from Custom koala
Thank you for taking the time to leave us this lovely review Helen! We're really happy to hear that you were pleased with the canvas you received from us through Groupon! Thank you!
Best Regards
Custom Koala Team 🐨
Five stars all round!
Great product, great price. Efficient and quick delivery - well packaged and kept informed of despatch date etc. Easy to use website.
Would highly recommend and use again.
January 3, 2024
Reply from Custom koala
Thank you for taking the time to leave us this lovely review Gaynor! We're very pleased to hear that you were happy with the products and services you received from us! Thank you!
Best Regards
Custom Koala Team 🐨
Excellent Service
Great service, item dispatched promptly and arrived in time for Christmas. Kept informed throughout purchase to point of delivery. Would definitely recommend and use again.
December 15, 2023
Reply from Custom koala
Thank you for taking the time to leave us this review Liza. We really appreciate it and we're pleased to hear that you're happy with the products and services we provided!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for the great review, Philippa. We're really pleased to hear that you're happy with the product you received from us!
Best Regards
Custom Koala Team 🐨
I ordered a personalised cutting board
I ordered a personalised cutting board, ordering was easy, delivery on time, well packaged and the glass printing was of excellent quality. Loved it.
December 15, 2023
Reply from Custom koala
Thank you for this great review on your chopping board Julia! We're very pleased to hear that you're happy with the products and services you received from us!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for the lovely 5 star review Pat, we appreciate you taking the time to leave your feedback on the services and products we offer.
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you very much for the 5 star review Boya! We're really pleased to hear that you are happy with your experience and the products you received from us!
Best Regards
Custom Koala Team 🐨
Easy to use the website
Easy to use the website, placed my order very quickly and delivery was super fast.
November 15, 2023
Reply from Custom koala
Thank you Cheryl for the lovely review! We're really pleased that you're happy with the products and services you received!
Best Regards
Custom Koala Team 🐨
Great photos and quick delivery
November 3, 2023
Reply from Custom koala
Hi Sarah
Thank you very much for the lovely review, we're pleased to hear that you're happy with the product and service we provided.
Best Regards
Custom Koala Team 🐨
Very prompt service and very pleased…
Very prompt service and very pleased with product
November 9, 2023
Reply from Custom koala
Thank you very much for the kind 5 start review, we're very glad to hear that you're pleased with the products and services we provide!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for the kind review.
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for the kind review Anthony.
Best Regards
Custom Koala Team 🐨
fast delivery highly recommend
October 17, 2023
Reply from Custom koala
Hi Sharon. Thank you for taking the time to leave us this review, we really appreciate it. We're pleased to hear that you're happy with the services we provide.
Best Regards
Custom Koala Team 🐨
Very nice canvas and quick delivery
October 16, 2023
Reply from Custom koala
Hi Izabela. Thank you for the great review, we're so happy to hear that you were pleased with the canvas you received and the speed of delivery!
Best Regards
Custom Koala Team 🐨
Quality
The quality and the service was excellent and I have ordered another 2 canvases
October 16, 2023
Reply from Custom koala
Hi Jim
Thank you for taking the time to leave us this review on your experience with Custom Koala! We're pleased to hear you were happy with the products and service you received!
Best Regards
Custom Koala Team 🐨
5 star canvas
It was sooo easy to upload photo and to see what it was like on canvas. The delivery was prompt and I was so extremely impressed with the results I have ordered 3 more canvases
September 26, 2023
Reply from Custom koala
Hi Sue
We're really pleased to hear that you were happy with our uploading process and the canvas you received! Thank you for the kind five star review!
Best Regards
Custom Koala Team 🐨
Fantastic service all the way I have 10…
Fantastic service all the way I have 10 canvas done perfect 👌 thank you so much
September 3, 2023
Reply from Custom koala
Ah we are so happy you like your Canvases Mrs Singh and thank you for the kind 5 Star Review. Regards, the Custom Koala Team 🐨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.