Very pleased with the quality of the supplied canvas print. Initially there was an issue with the Groupon coupon code and it's application at the payment stage. However, an email to the company quick... See more
Company replied
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The quality of the product~ medium personalised photo pillows are outstanding and the fabric used is durable and soft and made a great present!, only down side was the posting which is per item even... See more
Company replied
I purchased a canvas from Groupon. The process of uploading a picture to checking and agreeing the canvas was very easy . Delivery was super speedy and the actual canvas was perfect! Great quali... See more
Company replied
This item was amazing, I had a Groupon voucher and really wasn’t expecting anything brilliant. The canvas arrived quickly and it was really well packaged, the canvass was bright and colour vivid but t... See more
Company replied
Company details
Written by the company
Here at Custom Koala our aim is to help our customer bring their memories to life on a great range of high quality custom photo gifts, printed and manufactured right here in our UK facility! We know that every photo tells a story and holds a special place in our customer's hearts - that’s why our expert team at Custom Koala are passionate about providing personalised gifts that you, your family and your friends will love!
Contact info
United States
- customkoala.co.uk
4.6
Excellent
147 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with the quality of the…
Very pleased with the quality of the supplied canvas print. Initially there was an issue with the Groupon coupon code and it's application at the payment stage. However, an email to the company quickly rectified the problem. Would recommend and will use again in the future.
April 23, 2026
Reply from Custom koala
Hi Jon,
Thank you very much for taking the time to leave us this review!
It's lovely to hear that you are pleased with the canvas you received from us and that our customer service team was able to resolve the issue with your Groupon code!
Kind regards,
Custom Koala Team 🐨
Great service, Great Prices, Fast Delivery.
Great service, fast delivery, incredible beautifully printed product at a great price. Really happy with purchase.
March 2, 2026
Reply from Custom koala
Thank you for taking the time to leave us this great review, Michael. We're very pleased to hear that you were happy with the print quality of your item and the speed of delivery!
Kind regards,
Custom Koala Team 🐨
Reply from Custom koala
Thank you so much for the kind review! We're very pleased to hear that you are happy with the items you received from us and the speedy delivery service!
Kind regards,
Custom Koala Team 🐨
Quality products from Custom Koala
The quality of the product~ medium personalised photo pillows are outstanding and the fabric used is durable and soft and made a great present!, only down side was the posting which is per item even though two products were purchased.
Items arrived on time and were well packaged!
December 9, 2025
Reply from Custom koala
Hi Lin,
Thank you so much for taking the time to leave us this great review! We're so pleased to hear that you were happy with the cushions that you received from us!
Unfortunately, at this time, Groupon codes cannot be used in conjunction with each other, hence the separate orders, but we appreciate your feedback on the postage.
Kind regards,
Custom Koala Team 🐨
First ever purchase and would…
First ever purchase and would definitely use again. Great quality of canvas and size is perfect. Delivery was as stated, canvas was well protected
December 31, 2025
Reply from Custom koala
Hi Susan,
Thank you very much for the great 5 star review! We're really glad that you were happy with your Custom Koala experience and the product you received!
Kind regards,
Custom Koala Team 🐨
Great service
Great service! The quickest delivery I have ever experienced with printed canvases. Thank you
December 23, 2025
Reply from Custom koala
Hi Tetyana,
Thank you very much for the kind review of your order! We're so pleased to hear that you were happy with the canvas and the quick delivery!!
Kind regards,
Custom Koala Team 🐨
Lovely product, bad delivery service
Lovely product, very good quality. Lose a star because DPD didn't even try delivering the parcel. They took it to a local pick-up point which was a pain.
December 29, 2025
Reply from Custom koala
Hi Nicola,
Thank you for taking the time to leave us this review.
We're really glad to hear that you were pleased with the order you received from us and the quality of your items. We're sorry to hear that DPD wasn't able to deliver in a satisfactory way - unfortunately, once the order leaves our factory we have no control over the delivery.
Kind regards,
Custom Koala Team 🐨
Amazing size
Amazing size, printed nicely . Image slightly cut off at the corners but very clear printing very happy with the results
December 20, 2025
Reply from Custom koala
Hi Kookie,
Thank you for taking the time to leave us your review.
We’re pleased to hear that you’re happy with the size and print quality of your order, and that the image came out clear and well printed.
We appreciate your feedback regarding the image being slightly cropped at the corners - this could be due to seam allowance on the cushions; however, I will pass it on to our production team for future reference.
Kind regards,
Custom Koala Team 🐨
Too little too late!
It took one week for you to manage to make a Groupon code effective, with the result that my partner's Christmas surprise arrived today, 1 week late due to no fault of mine. And what was I told? That I need to understand the Christmas period is very busy!
Totally unacceptable!
December 24, 2025
Reply from Custom koala
Hi Anne,
Thank you for taking the time to leave this review. You’re absolutely right to be frustrated, and we’re genuinely sorry for the delay and confusion around the Groupon code.
The situation wasn’t handled as it should have been, and we completely understand how disappointing it must have been to receive a Christmas gift late, especially when you did everything right at your end.
We’ve since reviewed what went wrong internally to make sure issues like this are resolved far quicker in future, particularly during peak periods.
Regards
Custom Koala Team
Good quality product
Ordering was very easy. Picture arrived really quickly and on time. Good quality product.
December 22, 2025
Reply from Custom koala
Hi Barbara,
Thank you for taking the time to leave us feedback on the canvas you ordered with Custom Koala!
We're really pleased to hear that you found our website easy to navigate and that you were happy with the speed and quality of your order!
Kind regards,
Custom Koala Team 🐨
Brilliant fabulous quick
Brilliant fabulous quick
And the recipient is thrilled
Thank you xxx
Merry Christmas xx
December 18, 2025
Reply from Custom koala
Hi Julie,
Thank you so much for taking the time to leave us this great 5 star review!
We're very pleased to hear that you and the recipient were happy with the outcome of the cushion! And we hope you had a lovely Christmas!
Kind regards,
Custom Koala Team 🐨
Great quality and speedy delivery
All of the canvas prints I have ordered from here have been easy enough to order, have been delivered quickly and are of great quality. I have ordered smaller canvas prints, as well as much larger ones and all have turned out beautifully and are proudly displayed around my home!
December 8, 2025
Reply from Custom koala
Thank you so much for your kind feedback, Marcia!
We’re delighted to hear that you’ve had such a positive experience with your canvas prints, from the ordering process through to delivery and, most importantly, the finished quality.
It’s great to hear that all your canvases, both big and small, have met your expectations!
Thank you for choosing Custom Koala and for taking the time to share your experience. We truly appreciate your support and look forward to creating more prints for you in the future.
Kind regards,
Custom Koala Team 🐨
Disgusting service
Disgusting service, and after service was worse , they chopped the heads and legs off my photo cushion that I had reviewed before purchasing.
It was my grandson and his grandfather ( who passed away 2025) and they had no compassion and would not replace it . My advice don’t use this company!!
December 15, 2025
Reply from Custom koala
Hi Anthony,
Thank you for taking the time to share your feedback regarding your order with Custom Koala.
We are sorry to hear that you were disappointed with your experience. We have reviewed the correspondence with our customer service team as well as the image submitted with your order. Unfortunately, the image provided did have the heads cropped off at the point of upload.
As outlined in our Terms and Conditions, we are unable to edit or adjust customer-uploaded artwork. It is the customer’s responsibility to ensure images are positioned correctly before confirming the order. For this reason, we were unable to offer a refund in this instance.
We appreciate you bringing this to our attention and regret that the outcome was not what you had hoped for.
Kind regards,
Custom Koala Team
Excellent quality canvas would highly…
Excellent quality canvas would highly recommend this company and the price for the 40x40 canvas is an amazing deal
December 4, 2025
Reply from Custom koala
Hi Michelle,
Thank you very much for the great 5 star review! We're really pleased to hear that you were happy with the canvas you received, along with the price of the product!
Best Regards
Custom Koala Team 🐨
An absolutely amazing children's apron
An absolutely amazing children's apron. Beautifully printed & nicely made. I would highly recommend. Prompt postage & excellent customer service.
November 24, 2025
Reply from Custom koala
Hi Karen!
We're really glad you liked the child's apron that you received from us, and we're happy to hear that the print quality and speed of delivery met your expectations too. Thank you very much for your great 5 star review!
Best Regards
Custom Koala Team 🐨
Cannot fault
Cannot fault, product is amazing, price was fantastic and delivery was second to none thank you!
November 12, 2025
Reply from Custom koala
Thank you very much for taking the time to leave us this wonderful 5 star review! We're really pleased to hear that our products, pricing and delivery ticked all your boxes!
Best Regards
Custom Koala Team 🐨
I purchased a canvas from Groupon
I purchased a canvas from Groupon. The process of uploading a picture to checking and agreeing the canvas was very easy . Delivery was super speedy and the actual canvas was perfect! Great quality, well packaged and as stated very prompt delivery.
I lost my dad earlier this year and did a canvas of mum and dad from a photo memory.
Mum was over the moon and although I thought it could be for her bedroom , my mum insisted on it being displayed downstairs !
I would highly recommend this company.
November 17, 2025
Reply from Custom koala
Hi Linda,
Thank you so much for taking the time to leave us this wonderful 5 star review with the feedback from your order.
It's great to hear that you found the website easy to navigate, and that our delivery speed and product quality met your expectations. We're thrilled to hear that your mum liked the canvas and hope it can be a lasting memory of your dad.
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Hi Karen,
Thank you for taking the time to leave us this great 5 star review! We're really pleased to hear that you were happy with the cushion you received from us and its speedy arrival!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Hi David
Thank you for your five star review! We're very pleased to hear that you were pleased with the product you received and the speed of delivery!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you very much for taking the time to leave us this five star review! We're very pleased to hear that you were happy with the photo t-towel you ordered from us!
Best Regards
Custom Koala Team 🐨
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