Very pleased with the quality of the supplied canvas print. Initially there was an issue with the Groupon coupon code and it's application at the payment stage. However, an email to the company quick... See more
Company replied
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The quality of the product~ medium personalised photo pillows are outstanding and the fabric used is durable and soft and made a great present!, only down side was the posting which is per item even... See more
Company replied
I purchased a canvas from Groupon. The process of uploading a picture to checking and agreeing the canvas was very easy . Delivery was super speedy and the actual canvas was perfect! Great quali... See more
Company replied
This item was amazing, I had a Groupon voucher and really wasn’t expecting anything brilliant. The canvas arrived quickly and it was really well packaged, the canvass was bright and colour vivid but t... See more
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Company details
Written by the company
Here at Custom Koala our aim is to help our customer bring their memories to life on a great range of high quality custom photo gifts, printed and manufactured right here in our UK facility! We know that every photo tells a story and holds a special place in our customer's hearts - that’s why our expert team at Custom Koala are passionate about providing personalised gifts that you, your family and your friends will love!
Contact info
United States
- customkoala.co.uk
4.6
Excellent
147 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Custom koala
Hi Sarah
Thank you for this lovely five star review! We're really glad to hear that you were pleased with the speed and quality of your order!
Best Regards
Custom Koala Team 🐨
The holy trinity - cheap, fast, good
September 17, 2025
Reply from Custom koala
Hi Thomas,
Thank you for your great five star review! We're really pleased to hear that we ticked all your boxes!
Best Regards
Custom Koala Team 🐨
Cuddly Customised Cushions
I ordered some personalised cushions from Custom Koala. They arrived quickly and were larger than expected. Great service.
September 15, 2025
Reply from Custom koala
Thank you for this great five star review Wobble, it's great to hear that you were pleased with the custom cushions you received from us and that they arrived quickly!
Best Regards
Custom Koala Team 🐨
I ordered a canvas for my granddaughter…
I ordered a canvas for my granddaughter and it was delivered in a very short time. Happy with the quality and service. One comment I may have is the postage cost which was more than I paid in previous orders with other companies. Otherwise excellent service.
September 5, 2025
Reply from Custom koala
Thank you for taking the time to leave us this great five star review, Rafid.
We're very pleased to hear that the canvas you ordered was delivered in good time and met your expectations with our quality! We appreciate your feedback on our postage costs. It's always good to hear from customers on ways we can improve.
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Hi Mrs Clarke
Thank you for taking the time to leave us this great 5 star review. We're really pleased to hear that you were happy with the products and price you received from us!
Best Regards
Custom Koala Team 🐨
High quality prints
High quality prints
Quick delivery
Easy ordering
Beautiful product which will enhance any room on your house
Turns photos into special memories
August 12, 2025
Reply from Custom koala
Hi Catherine,
Thank you so much for taking the time to leave us this great 5 star review!
We're really pleased to hear that you were so happy with your second order from us!
Our team are always striving to give our customers the best experience possible, and it's great to know that we hit the mark with your order!
Best Regards
Custom Koala Team 🐨
Great quality canvasses
Great quality canvasses at a good price. The picture quality was good and delivery was fast. From ordering to delivery was less than 5 days. Would use them again
July 29, 2025
Reply from Custom koala
Thank you for taking the time to leave us this great 5 star review, Sarah!
We really appreciate your feedback, and it's wonderful to know that you were pleased with the quality of your order and how quickly it was delivered!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Hi Dianne,
Thank you very much for your feedback. We're really pleased to hear that you were happy with the ease of use of our website and the speedy delivery of your order!
Best Regards
Custom Koala Team 🐨
Picture cane out great
July 9, 2025
Reply from Custom koala
Hi Michael,
Thank you for taking the time to leave us this 5 star review - we really appreciate it!
We're very pleased to hear that you were pleased with the quality of your order!
Best Regards
Custom Koala Team 🐨
Happy customer
Bought a voucher from Groupon, was really pleased with the quality, packaging and super fast delivery. This is my second purchase and I’m really happy!
June 25, 2025
Reply from Custom koala
Thank you for the great 5 star review DH, we're really pleased to hear that you were so happy with your first order, you came back for a second!
We're glad the product quality and delivery speed met your expectations and that you were happy with your order!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you very much for taking the time to leave us this 5 star review!
It's great to hear that you were pleased with the service you received from us with your order!
Best Regards
Custom Koala Team 🐨
Great quality
Great quality and fast delivery. Lost a star as the images had a pinky hue to them.
April 24, 2025
Reply from Custom koala
HI Mrs Hall,
Thank you very much for the kind review and for giving us your feedback on the items you received from us.
It's great to hear that you were happy with the quality and delivery speed, however we're sorry to hear that the colour was not up to your expectation.
Please don't hesitate to reach out to our customer service team regarding this matter and they will be happy to look into it for you.
Best Regards
Custom Koala Team 🐨
Very poor colour reproduction and sn…
Very poor colour reproduction and sn unhelpful response when I pointed it our.
April 23, 2025
Reply from Custom koala
Dear Mr Butt,
Thank you for taking the time to share your feedback, and we're sorry to hear that you were disappointed with your order.
Following your message to our customer service team, both our team and our production department reviewed the original artwork you uploaded, as well as the photo of the finished canvas that you kindly provided. After a careful comparison, we did not observe any significant discrepancy in the colour reproduction.
Please note that when printing on canvas, there can occasionally be very slight variations in colour due to the texture and nature of the material. However, in your case, the print appears to accurately reflect the original image that was submitted.
We’re always committed to producing high-quality products and to offering support when concerns are raised, so we’re sorry that your experience didn’t meet expectations on this occasion. Should you have any further questions or if there’s anything else we can do to assist, please don’t hesitate to reach out.
Kind regards,
The Custom Koala Team
Highly recommend lovely item
Highly recommend
Great communication
Brilliant price and quality item with fast tracked delivery
April 22, 2025
Reply from Custom koala
Hi Sian,
Thank you for taking the time to leave us this great 5 star review on the product you received from us!
We're very pleased to hear that you were happy with the price, quality and delivery time of your cushion and that our services exceeded your expectations!
Best Regards
Custom Koala Team 🐨
All beautiful prints honestly …
All beautiful prints honestly if U want quality go here
April 10, 2025
Reply from Custom koala
Thank you very much for the kind words, Vivien! It's great to hear that you were pleased with the quality of your prints!
Best Regards
Custom Koala Team 🐨
Very happy with the product and delivery
April 4, 2025
Reply from Custom koala
Thank you very much for taking the time to leave us this 5 star review, Peter!
We're very pleased to hear that the product and delivery of your canvas met your expectations.
Best Regards
Custom Koala Team 🐨
Beautiful picture
We bought a canvas print to have a picture of our son's wedding on the wall. It arrived within a couple of days and we now have a beautiful picture to remind us of his special day
March 31, 2025
Reply from Custom koala
Thank you very much for taking the time to leave us this great review of the canvas you received from us.
It's wonderful to hear that it arrived in good time and that you were happy with the quality of the wedding picture you received to commemorate the day.
Best Regards
Custom Koala Team 🐨
Quick arrival
The website was easy to use and the cushions arrived quickly after order. The quality is really good,we are very pleased with them.
March 19, 2025
Reply from Custom koala
Thank you very much for taking the time to leave us this great five star review, Rebecca!
We're really pleased to hear that you were happy with the cushions you purchased from us and that they arrived in quickly!
Best Regards
Custom Koala Team 🐨
Excellent canvas
Very fast delivery. Good quality canvas. Very pleased with product.
Kept informed as to progress throughout.
March 5, 2025
Reply from Custom koala
Thank you for taking the time to leave us this lovely five star review, Gina! It's great to hear that you were pleased with the quality and service that you received from us!
Best Regards
Custom Koala Team 🐨
Great communication when I had to email…
Great communication when I had to email with a purchase problem.
Would use company again!
February 18, 2025
Reply from Custom koala
Thank you for taking the time to leave us this lovely review, Anne.
We're really pleased to hear that our Customer Service team were able to assist you with your order and that you were happy with the service you received!
Best Regards
Custom Koala Team 🐨
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