Ordered parts over a year ago, parts never came, got no refund, had to charge back from the bank. I then left a negative Google review for custompcparts.ie only for the site owners to get my revi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered just a small pack of thermo paste on Monday, wasn't send until Friday afternoon. No other option for shipping but a private carrier, so paid twice the price of the product on shipping. Receive... See more
Bought new screen from the website. Was stuck or dead pixels, sent email with request of exchange for other, said read terms & conditions before buying! Oh yes, speakers on the screen also wasnt worki... See more
Company replied
Order still not received and terrible customer service... Edit due to your response: Item was ordered on the 16th December, I'm ok with it not being delivered by Xmas, but it is now the 8th of Janu... See more
Company replied
Company details
Information provided by various external sources
www.CUSTOMPCPARTS.ie is a website dedicated to supplying everything component needed to build or upgrade a custom desktop PC . We offer exclusive deals on components from Asus , Gigabyte , MSI , AMD & Many more manufacturers . Our staff are knowledgeable and can help with information on builds and compatibility issues by visiting our Help Desk at HELPDESK.CUSTOMPCPARTS.IE . We carry over €100,000 of stock in Ireland with over 500 Core products available for same day shipping and another 5,000 products available for shipping within 2-5 Business Days . We strive to offer the best prices and selection . We display prices in EUROS & STERLING and we accept payment by DEBIT CARD , CREDIT CARD , PAYPAL & BANK TRANSFER. All orders shipped in Ireland are with NIGHTLINE and can be tracked .
Contact info
Unit C9(B) Enterprise Business Park, 0000, Carlow, Ireland
- 015240570
- sales@custompcparts.ie
- custompcparts.ie
1.2
Bad
225 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hi I bought a few parts from…
Hi I bought a few parts from Custompcparts.ie . The parts are a mother board Gigabyte B360 , ram, and they all came well packaged and on time. I bought these over a year ago and are still working as they should . I had forgotten about to leave a review, I recently bought a bottle of cpu cleaning fluid and it came on time well packaged and got emails to update on delivery etc. I would recommend to anyone looking for parts at a competitive prices.
David H
June 24, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
No hassle website
Bought an antistatic bracelet from this company. It was dispatched the same day and I was emailed of any updates.
I'd use this site and and reccomend to friends.
June 21, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Quality and professional.
Quality and professional.
I will always buy my pc parts from custompcparts, they handle their business with the utmost professionalism and honesty. From small to large orders are packed with care. From building to pre built it's all here. Love them. Thanks a million. You have my future orders on the way haha.
June 13, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Transparency
I'd suggest that you let customers know before changing parts on their orders. I prefer gigabyte over msi that's why I've order gigabyte. I don't cost anything to ring or email your customers before doing this "upgrades"
June 13, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
It is very rare for us to change ordered components and as a rule we always contact the customer before making a change. Please email us and we will look into this for you.
Thank you for your review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review.
Awfully slow delivery.
Misleading information about delivery times is my biggest issue. While in the banner throughout the page they advertise 3-5 business day delivery, order placed on a weekend arrived 7th working day; and I live in the same county.
I do not believe the goods is located in Ireland at the time of sale!
If you're in a hurry, avoid.
----- UPDATE -----
The reply below, is an utter lie. Therefore, i am changing the rating from 2 to 1 star only.
Disgusting!!!
The order was delivered to the Nightline DEPOT on Friday morning and sat there until Tuesday morning. I received the order on Tusday, on the 7th business day.
You contracted the delivery company, it's your responsibility that they deliver on time.
Yes you have note on your web about brexit. It says that it will affect orders DURING April 2019 and until the end of April.
It was 19th of May!
Oh an by the way, nothing CLEAR about your delivery times. THROUGHOUT your site on EVERY page it says 3-5 working days delivery.
If it changed, CHANGE THE BANNER!
And that it affects less than 1% of orders? Read through reviews with 3 and fewer stars. That's significantly more than 1% - many of those do have reservations to your delivery times!
Lies and excuses.
Stay away from this crowd if you can help it.
June 2, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
THE INFORMATION PROVIDED WITHIN OUR RESPONSE IS TRUE AND ACCURATE AND WILL NOT BE CHANGED BASED ON YOU UPDATING AFTER OUR REPLY WHICH ACCUSED US OF "LYING". ALL INFORMATION PROVIDED IN OUR RESPONSE IS VERIFIABLE AND BASED ON LOGS AND COMMUNICATIONS.
Your order was placed on the 19th of May 2019 and was shipped on the 23.05.2019.
As your order was placed on a Sunday ( 19th ) we processed your order on the 20th of May and shipped on the 23rd of May. I can also see from Nightlines tracking that this order was delivered to you at 13.52 on Friday the 24th of May 2019.
Your order was delivered on the 5th Day which was before the estimated delivery date.
Please note that " BUSINESS DAYS " are Monday to Friday and Exclude weekends and national holidays.
Our delivery terms and stated on our website and there is further clear information https://www.custompc.ie/Frequently-Asked-Questions
We have detailed why a change was necessary to the delivery terms which moved the 3-5 days to 3-7 business days and as stated on our website this is a measure to ensure continuity of supply post Brexit. Less than 1% of orders however take longer than 5 business days.
Many Irish companies buy from UK distribution and once Brexit takes place this will no longer be possible.
We carry over €500,000 in stock in Ireland which is far more than all of our competitors combined however given the nature of this business it will never be possible to have everything in stock and this is why we receive deliveries from the UK , Germany , Holland and France each day.
Had a hard to find part in stock at a…
Had a hard to find part in stock at a fair price.
Shipping was quick,
May 24, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Great service and products!
A huge variety of products, very good prices, fast delivery and a smooth buying experience.
May 8, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
I didn’t received any email about my…
I didn’t received any email about my order confirmation.
April 24, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Robert ,
We send emails using an automated service which is backup up by Mailgun to ensure all emails we sent are received by the email hosting company ( Gmail , Hotmail , Etc. ).
We however have no control over the spam setting of the email service providers or the account holders.
Your order was placed on the 10th of April at 22.30.28
We sent a PROCESSING email to you at 22.30.34 which was sent within 1 second of your order being received ( It is automated ! )
You will also have received another RECEIPT from PayPal within a few minutes of the order being placed to the email address on PayPal Account.
We sent another email to you on the 11th of April 2019 at 16.30 updating the STATUS of your order
and another email to you on the 19th of April 2019.
If you have not received these email you need to speak with your service provider as I can see your email address is hosted in the United States. It should also be noted that the security status of your account with your payment provided delayed your order as it had to be manually verified. This can happen with accounts that have multiple delivery addresses or were a work delivery address has been added but not verified with your payment provided.
I apologise for the delay with your order but please understand that this was out of our control.
I can confirm that we sent 3 emails to your email address and your payment provider will have sent at least one more.
We have now removed PayPal as a payment option because of their security procedures which have resulted in order delays to our customers.
I have only bought one item from…
I have only bought one item from Customparts.ie. The product was as described and the delivery time was reasonable. Being able to track your package is useful; the carrier sent a text on the day of delivery.
April 13, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Great service
April 10, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Ordered some parts last tuesday at the…
Ordered some parts last tuesday at the same time ordered some parts on amazon same day the amazon parts came on thursday and here we are on monday and not a dickie bird from this company still on the processing stage be nice some update every once in a while :)
April 8, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Unfortunately a limited number of orders are affected by the switch by many vendors ( manufacturers ) from UK distribution to Germany and Holland.
Any customer affected has been notified by email with less than 2% of orders being delayed.
The changes we have made were to ensure continuity of supply and was done to ensure our customers could order as normal in April had the UK exited the EU.
Unfortunately there will be delays with orders at this time as we are switching our logistics from the UK to Germany as we expect serious issues if the UK drops out of the EU. Ireland has always been considered part of UK distribution agreements ( United Kingdom & Ireland ) however this will have to change if the UK leaves the EU. Delivery routes as well as shipping locations will have to change and this affects delivery times. Deliveries into us from Germany would normally go by road from Germany to the UK and then into Ireland however the route is now Germany to Holland and then to France and then to Ireland. The actions we are taking are the only solution to ensure stock after a UK withdrawel from the EU and even with our planning and forethought there will be delays. We state 3-5 business day from datre of order with same day processing cust off of 2.30PM and we have a 99.98% delivery rate within the specified terms we expect the new procedures to exceed the 5 day period on about 7% of orders and we will work to reduce this number once we know which product lines will be most affected. We will still deliver within 5 business days however we do expect price increases in both cost of goods and shipping. We are working hard to ensure customers in Ireland are not left behind and this is why we have taken the steps to preempt brexit by moving our logistics to Germany in early March 2019 rather than wait until April 2019
Could be better
Prices great, communication and delivery time could be improved.
March 19, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Unfortunately there will be delays with orders at this time as we are switching our logistics from the UK to Germany as we expect serious issues if the UK drops out of the EU. Ireland has always been considered part of UK distribution agreements ( United Kingdom & Ireland ) however this will have to change if the UK leaves the EU. Delivery routes as well as shipping locations will have to change and this affects delivery times. Deliveries into us from Germany would normally go by road from Germany to the UK and then into Ireland however the route is now Germany to Holland and then to France and then to Ireland. The actions we are taking are the only solution to ensure stock after a UK withdrawel from the EU and even with our planning and forethought there will be delays. We state 3-5 business day from datre of order with same day processing cust off of 2.30PM and we have a 99.98% delivery rate within the specified terms we expect the new procedures to exceed the 5 day period on about 7% of orders and we will work to reduce this number once we know which product lines will be most affected. We will still deliver within 5 business days however we do expect price increases in both cost of goods and shipping. We are working hard to ensure customers in Ireland are not left behind and this is why we have taken the steps to preempt brexit by moving our logistics to Germany in early March 2019 rather than wait until April 2019.
Goods came well packed
Goods came well packed, but they did take over a week,without any explanation for delay. I would still order again as prices are competitive
March 10, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Unfortunately there will be delays with orders at this time as we are switching our logistics from the UK to Germany as we expect serious issues if the UK drops out of the EU. Ireland has always been considered part of UK distribution agreements ( United Kingdom & Ireland ) however this will have to change if the UK leaves the EU. Delivery routes as well as shipping locations will have to change and this affects delivery times. Deliveries into us from Germany would normally go by road from Germany to the UK and then into Ireland however the route is now Germany to Holland and then to France and then to Ireland. The actions we are taking are the only solution to ensure stock after a UK withdrawel from the EU and even with our planning and forethought there will be delays. We state 3-5 business day from datre of order with same day processing cust off of 2.30PM and we have a 99.98% delivery rate within the specified terms we expect the new procedures to exceed the 5 day period on about 7% of orders and we will work to reduce this number once we know which product lines will be most affected. We will still deliver within 5 business days however we do expect price increases in both cost of goods and shipping. We are working hard to ensure customers in Ireland are not left behind and this is why we have taken the steps to preempt brexit by moving our logistics to Germany in early March 2019 rather than wait until April 2019.
Efficient service.
An easy to navigate website and I could use PayPal which is a bonus. My order didn't arrive within the 3-5 working days so I emailed them. Within a few hours I had a reply and an apology and the next day the items arrived. Without asking I received a small upgrade on one of the items which soothed any ruffled feathers I might have had. All in all I'm happy with the service.
March 8, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Unfortunately there will be delays with orders at this time as we are switching our logistics from the UK to Germany as we expect serious issues if the UK drops out of the EU. Ireland has always been considered part of UK distribution agreements ( United Kingdom & Ireland ) however this will have to change if the UK leaves the EU. Delivery routes as well as shipping locations will have to change and this affects delivery times. Deliveries into us from Germany would normally go by road from Germany to the UK and then into Ireland however the route is now Germany to Holland and then to France and then to Ireland. The actions we are taking are the only solution to ensure stock after a UK withdrawel from the EU and even with our planning and forethought there will be delays. We state 3-5 business day from datre of order with same day processing cust off of 2.30PM and we have a 99.98% delivery rate within the specified terms we expect the new procedures to exceed the 5 day period on about 7% of orders and we will work to reduce this number once we know which product lines will be most affected. We will still deliver within 5 business days however we do expect price increases in both cost of goods and shipping. We are working hard to ensure customers in Ireland are not left behind and this is why we have taken the steps to preempt brexit by moving our logistics to Germany in early March 2019 rather than wait until April 2019.
products were great and as ordered
products were great and as ordered. There was an issue with one of the items in my order that delayed delivery, needing me to call to chase. Cust service guy was great and goods arrived promptly following this.
February 25, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review and please accept our apologies for the delay.
Unacceptable Customer Service
I have returned a faulty power adapter(received that way) three weeks ago and I have yet to receive my refund or get a response. I am very unhappy with the service and how I have been treated as a customer.
February 20, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
We have no active RMA / Return associated with your email address.
What is your RMA number ?
What is your ORDER number ?
Please note that we do not accept returns unless a valid RMA has been issued.
Please reply to sales@custompcparts.ie
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
The product's arrived as expected but…
The product's arrived as expected but the time of shipping the product took too long.
February 12, 2019
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Unfortunately deliveries in Ireland take 3-5 business days from date order with a same day processing cut off of 2.30PM . You placed your order on Monday the 28th of January and the order was delivered the following Monday. Your order was however delayed for 24 hours based on a security check being required on your payment method which was address verification. This is a random check required by all card issuers and is beyond our control. We state however on our website 3-5 business days from date of order which excludes Saturdays , Sundays and Bank Holidays.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.