Custom Pet Gifts Reviews 318

TrustScore 2 out of 5

2.2

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Rated 3 out of 5 stars

This is an update to a recently submitted review. I finally received my necklace yesterday. It is beautiful. The detail is great and the engraving that included special characters is perfect . In the... See more

Rated 1 out of 5 stars

I’ve attempted to contact customer service twice, never responded. I ordered a custom keychain a month ago. Never heard anything about shipping or processing. This was meant as a gift to my mother. I’... See more

Rated 1 out of 5 stars

THIS IS A SCAM!!! I ordered a few items more than two months ago, and they were never shipped/I never got any kind of email from the company even though they charged me the money. I wrote a friend... See more

Rated 1 out of 5 stars

I ordered a keychain at the end of March for a friend who lost her precious pup. I have still not received it, but yet the purchase was taken out of my account right away. I have tried contacting Cust... See more

Company details

  1. Jewelry Engraver

Written by the company

🐶Custom Made Pet Gifts out of Austin, TX! 🇺🇸 Free Shipping on orders $100+! 💭Have Questions? We're Here 24/7


Contact info

2.2

Poor

TrustScore 2 out of 5

318 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Absolutely perfect

Shipped as they said. Product was better than expected.

April 5, 2022
Unprompted review
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Reply from Custom Pet Gifts

Hey Joshua, we're glad you like our service and your product. Thank you!

Rated 5 out of 5 stars

Easy to Order

It was fairly simple to order. I’m excited to receive. This is a gift for my daughter. By the way this is my second purchase. The first necklace was for my niece. She loved it so much

April 1, 2022
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Reply from Custom Pet Gifts

A pleasure to work with you always, Deborah! Thank you for the continued support.

Rated 5 out of 5 stars

I loved the key chain with my dog who…

I loved the key chain with my dog who recently passed on it, and the customer service was really great!

March 31, 2022
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Reply from Custom Pet Gifts

Thank you, Kate! Hope your keychain reminds you of all the memories with your furbaby.

Rated 5 out of 5 stars

Custom Pet Gifts are outstanding

Custom Pet Gifts emailed me with the artist renderings to make sure I was happy with the gifts. They did a great job and were very helpful. My family and friends love the specially made keychains of the pets. I am ordering my friend’s husband a duplicate because he wants one too!

March 26, 2022
Unprompted review
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Reply from Custom Pet Gifts

Thank you so much, Ashley! We're delighted that you're happy with our work.

Rated 5 out of 5 stars

Incredible!!!

Incredible business. They do an amazing job of creating a precious momento that 100% resembles your pet. The metal is very high quality, the etching they did onto it was even more impressive. You would expect to pay $100s for this type of work, and they keep it at an incredibly low and reasonable price (mine was less than $30!) The shipping time was incredibly quick (maybe a week or two?), and I am not a super patient person. 20/10 would recommend!!!! Thank you for bringing my dog back to life ♥️

March 21, 2022
Unprompted review
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Reply from Custom Pet Gifts

The pleasure is ours, Kathleen! We pride ourselves in the quality of our work and we are so glad for hitting the mark on your purchase. Thank you!

Rated 5 out of 5 stars

This company has more than met its…

This company has more than met its standards. When I first made a purchase in 2020 I never expected to be so satisfied. Since then, I have made purchases for my daughter and son-in-law. They are so happy with their gifts. I can’t say enough about custom pets. I am more than satisfied.

March 16, 2022
Unprompted review
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Reply from Custom Pet Gifts

Thank you for the overwhelming review, Mary! We are beyond grateful for the support you've given us these years. Lookin' forward to more!

Rated 5 out of 5 stars

The keychains I ordered for our friends…

The keychains I ordered for our friends who recently lost their fur baby were absolutely perfect! My friends couldn’t believe it was an actual picture of their baby… i will definitely be buying from you again. I could not be happier with this purchase. I’m going to be telling all my fur baby mommas and daddy’s about you!

March 13, 2022
Unprompted review
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Reply from Custom Pet Gifts

Thank you very much for your support, Therese. It is our pleasure to make wonderful memoirs for you, your friends, and your family!

Rated 5 out of 5 stars

A few days after I lost my dog

A few days after I lost my dog, I came across this company I decided to order a keychain I uploaded the photo and a week or so later I received my order in the mail. I was shocked to see the keychain as the detail was spot on! I’m in love with this keychain because I can always carry my dog with me. I highly recommend this company the quality is outstanding, customer service responded fast and were helpful. All around I’m 100% satisfied with my order and will do business again!

March 13, 2022
Unprompted review
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Reply from Custom Pet Gifts

That's so wonderful, Laura! Hope you treasure your keychain as much as your beloved furbaby.

Rated 5 out of 5 stars

I love my necklace so much!

I love my necklace so much!! Nothing could fill the hole she left in my heart but I feel closer to her when I wear it. ❤️ It takes a little time, but I am so glad they take the time to get it right. And customer service was wonderful!

March 8, 2022
Unprompted review
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Reply from Custom Pet Gifts

Hey Katie, thank you very much for the warm feedback. You can now take your furbaby with you wherever you go. So sorry for your loss!

Rated 5 out of 5 stars

Furbaby

Ordered a keychain for my sister who had recently lost her furbaby. Thank you! It was a very precious gift and meant so much to her.

March 7, 2022
Unprompted review
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Reply from Custom Pet Gifts

'ppreciate it, Nicole! Hope your sister relives her furbaby's memories through your gift!

Rated 5 out of 5 stars

Keychain

I love my keychain so much and I definitely recommend the sterling silver. Truly a beautiful job done. I recently purchases another one for my dog that just recently passed.

March 4, 2022
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Reply from Custom Pet Gifts

Thanks for the support Abigail! I am sorry for your loss.

Rated 4 out of 5 stars

To Help Future Buyers:

To Help Future Buyers:

If you decide to order from Custom Pet Gifts, you should be made aware of the following:
The website says 5-10 business days to create, so in total about 2-3 weeks plus shipping. Take this into consideration when ordering so you receive yours in a timely fashion. I ordered mine Feb 1st and got it Feb 28th.
Additionally, do not contact customer service via e-mail. You are most likely to get a response from Facebook Messenger or Instagram. There is no phone number to call.
Lastly, the keychains are pretty tiny which I did not notice from the pictures.

HOWEVER, once customer service did get back to me, he/she was more than happy to discuss my issues and come up with a resolution. Despite two negative reviews I wrote previously that I have since removed, they were still very friendly and hoped my significant other liked his gift.
Overall, the keychain did end up turning out beautifully and was identical to the photo I sent in and was of good quality. If you listen to the advice I mentioned above, you should have little to no issues.
Thank you Custom Pet Gifts for resolving my issue and for the beautiful keychain.

March 2, 2022
Unprompted review
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Reply from Custom Pet Gifts

Thanks for the feedback Amanda! Your support means a lot to us.

Rated 5 out of 5 stars

This is just a really cute idea

This is just a really cute idea. My grandma’s dog just passed away and I thought this would make her happy. Ordering was pretty easy and quick. Just waiting to see the final result

March 1, 2022
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Reply from Custom Pet Gifts

I hope you love it Diane! :)

Rated 5 out of 5 stars

absolutely amazing

Well my brother was overwhelmed with his keyring a got him after his family pet passed away after 13 years absolutely amazing well worth the money x

February 28, 2022
Unprompted review
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Reply from Custom Pet Gifts

Thanks Jackie! I hope your brother can cherish it forever!

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