This is an update to a recently submitted review. I finally received my necklace yesterday. It is beautiful. The detail is great and the engraving that included special characters is perfect . In the... See more
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I’ve attempted to contact customer service twice, never responded. I ordered a custom keychain a month ago. Never heard anything about shipping or processing. This was meant as a gift to my mother. I’... See more
THIS IS A SCAM!!! I ordered a few items more than two months ago, and they were never shipped/I never got any kind of email from the company even though they charged me the money. I wrote a friend... See more
I ordered a keychain at the end of March for a friend who lost her precious pup. I have still not received it, but yet the purchase was taken out of my account right away. I have tried contacting Cust... See more
Company details
Written by the company
🐶Custom Made Pet Gifts out of Austin, TX! 🇺🇸 Free Shipping on orders $100+! 💭Have Questions? We're Here 24/7
Contact info
P.O. Box 3187, 78630, CEDAR PARK, United States
- support@custompetgifts.co
- custompetgifts.co
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Hasn’t replied to negative reviews
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Absolutely perfect
Shipped as they said. Product was better than expected.

Reply from Custom Pet Gifts
Easy to Order
It was fairly simple to order. I’m excited to receive. This is a gift for my daughter. By the way this is my second purchase. The first necklace was for my niece. She loved it so much

Reply from Custom Pet Gifts
I loved the key chain with my dog who…
I loved the key chain with my dog who recently passed on it, and the customer service was really great!

Reply from Custom Pet Gifts
Always easy to customize and checkout…
Always easy to customize and checkout quick for all my gift needs!

Reply from Custom Pet Gifts
Custom Pet Gifts are outstanding
Custom Pet Gifts emailed me with the artist renderings to make sure I was happy with the gifts. They did a great job and were very helpful. My family and friends love the specially made keychains of the pets. I am ordering my friend’s husband a duplicate because he wants one too!

Reply from Custom Pet Gifts
Incredible!!!
Incredible business. They do an amazing job of creating a precious momento that 100% resembles your pet. The metal is very high quality, the etching they did onto it was even more impressive. You would expect to pay $100s for this type of work, and they keep it at an incredibly low and reasonable price (mine was less than $30!) The shipping time was incredibly quick (maybe a week or two?), and I am not a super patient person. 20/10 would recommend!!!! Thank you for bringing my dog back to life ♥️

Reply from Custom Pet Gifts
This company has more than met its…
This company has more than met its standards. When I first made a purchase in 2020 I never expected to be so satisfied. Since then, I have made purchases for my daughter and son-in-law. They are so happy with their gifts. I can’t say enough about custom pets. I am more than satisfied.

Reply from Custom Pet Gifts
They did a fabulous job at recreating…
They did a fabulous job at recreating our poor pup that had passed onto a keychain. So impressed and would recommend!

Reply from Custom Pet Gifts
The keychains I ordered for our friends…
The keychains I ordered for our friends who recently lost their fur baby were absolutely perfect! My friends couldn’t believe it was an actual picture of their baby… i will definitely be buying from you again. I could not be happier with this purchase. I’m going to be telling all my fur baby mommas and daddy’s about you!

Reply from Custom Pet Gifts
A few days after I lost my dog
A few days after I lost my dog, I came across this company I decided to order a keychain I uploaded the photo and a week or so later I received my order in the mail. I was shocked to see the keychain as the detail was spot on! I’m in love with this keychain because I can always carry my dog with me. I highly recommend this company the quality is outstanding, customer service responded fast and were helpful. All around I’m 100% satisfied with my order and will do business again!

Reply from Custom Pet Gifts
I love my necklace so much!
I love my necklace so much!! Nothing could fill the hole she left in my heart but I feel closer to her when I wear it. ❤️ It takes a little time, but I am so glad they take the time to get it right. And customer service was wonderful!

Reply from Custom Pet Gifts
I received a custom key chain as a gift…
I received a custom key chain as a gift from a friend and it is beautiful! Highly recommend!

Reply from Custom Pet Gifts
Furbaby
Ordered a keychain for my sister who had recently lost her furbaby. Thank you! It was a very precious gift and meant so much to her.

Reply from Custom Pet Gifts
Keychain
I love my keychain so much and I definitely recommend the sterling silver. Truly a beautiful job done. I recently purchases another one for my dog that just recently passed.

Reply from Custom Pet Gifts
To Help Future Buyers:
To Help Future Buyers:
If you decide to order from Custom Pet Gifts, you should be made aware of the following:
The website says 5-10 business days to create, so in total about 2-3 weeks plus shipping. Take this into consideration when ordering so you receive yours in a timely fashion. I ordered mine Feb 1st and got it Feb 28th.
Additionally, do not contact customer service via e-mail. You are most likely to get a response from Facebook Messenger or Instagram. There is no phone number to call.
Lastly, the keychains are pretty tiny which I did not notice from the pictures.
HOWEVER, once customer service did get back to me, he/she was more than happy to discuss my issues and come up with a resolution. Despite two negative reviews I wrote previously that I have since removed, they were still very friendly and hoped my significant other liked his gift.
Overall, the keychain did end up turning out beautifully and was identical to the photo I sent in and was of good quality. If you listen to the advice I mentioned above, you should have little to no issues.
Thank you Custom Pet Gifts for resolving my issue and for the beautiful keychain.

Reply from Custom Pet Gifts
This is just a really cute idea
This is just a really cute idea. My grandma’s dog just passed away and I thought this would make her happy. Ordering was pretty easy and quick. Just waiting to see the final result

Reply from Custom Pet Gifts
The engraved picture looked exactly…
The engraved picture looked exactly like my lost pet. It’s a beautiful memorial for someone who has lost their fur baby.

Reply from Custom Pet Gifts
Great product and quality
Great product and quality. Purchased a keychain

Reply from Custom Pet Gifts
absolutely amazing
Well my brother was overwhelmed with his keyring a got him after his family pet passed away after 13 years absolutely amazing well worth the money x

Reply from Custom Pet Gifts
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