Custom Size Beds Reviews 86

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the mattresses, which many describe as incredibly comfortable and a significant improvement for their sleep and back health. The service provided is frequently highlighted as professional and friendly, with staff members being very helpful and accommodating, even with urgent requests or complex custom designs. People also appreciate the swift production and delivery, often noting that items arrived in perfect condition. However, some customers also noted issues with product quality and suitability. A few reviewers experienced mattresses that were too soft, leading to discomfort, or had problems with "roll together" when shared. There were also instances where the product received did not match the agreed-upon specifications, showing poor workmanship or incorrect dimensions, leading to dissatisfaction with the overall quality and fit for purpose.

What people talk about most

Product

Clients share positive opinions on product quality and comfort. Many reviewers praise the mattresses as very... See more

Quality

People report positive experiences with quality, often highlighting the comfort and luxurious feel of the... See more

Service

Consumers find service to be positive, with many describing it as exceptional and first-class. Reviewers... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness and friendliness of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the swift delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From 1st contact while away in France to picking up our new mattress, the customer service has been excellent. Our old motorhome mattress (origonal 2013 Rapido mattress) had had its day and we went wi... See more

Rated 5 out of 5 stars

Perfect Bed for my Campervan. The process was easy, I sent over a rough sketch in my initial email. I later received a phone call, where they explained the different price options and thickness'.... See more

Rated 5 out of 5 stars

This is the second time I’ve used this company and I would recommend to anyone. Easy to place order. Exceptional customer service. Especially Gavin who was so helpful and patient whilst I was struggli... See more

Rated 5 out of 5 stars

I had a great experience with these guys I have had 2 mattresses from other companies which I have not found comfortable, I contacted Gavin and myles who offered me to visit their friendly o... See more


Company details

  1. Bedding Store

Written by the company

Manufacturer of bespoke mattresses cut to any shape or size


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

86 reviews

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Rated 5 out of 5 stars

Amazing quality

Amazing quality, fast turnaround ordered and delivered a week later. mine was very complicated as a lot of cuts needed. Brilliant communication from liam amazingly comfort. Thank you custom beds 5 stars from me.
Gary

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent honest company

I ordered a custom sized bed and mattress for my daughter's awkward shaped bedroom. From the first phone call to order to the day of delivery I was highly impressed with the service I received. I needed the delivery to be held until a certain day and this was accommodated without a problem.
The frame was very easy to put together yet totally solid and very well made and the mattress is super comfortable! I highly recommend this company and would use again without hesitation.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

A wonderful nights sleep

Being disabled I use an electric bed and needed a new mattress so I looked for a company that would make one to measure and found Custom Size Beds. My questions were answered by one of the Company's owners who took the measurements I had made and I was asked to confirm them by email. The mattress was made in a couple of weeks and I was notified and it was delivered the next day very efficiently. I had chosen to have the Cool Memory Foam and followed instructions and allowed it to rest for 24 hrs and then what a wonderful experience, I had the best nights sleep ever. Great product and a super company, I recommend it.

February 11, 2024
Unprompted review
Rated 5 out of 5 stars

First class

Easy to use website
Made to measure 👌
Very pleased with our new motorhome Island bed mattress.
Would recommend and use them again.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Just want to say a huge thank you to Myles and the team at Custom Beds. Order placed on Sunday and delivered the following Thursday. Couldn't be happier, excellent quality product, good price and perfect customer care. Thank you so much.

December 17, 2023
Unprompted review
Rated 5 out of 5 stars

Multi sectioned van bed review

I bought the Premium Memory Foam Mattress (Firmer Feel) with Charcoal Upholstery, back in January.

Since then I've been all over Europe in my van, and have never had a bad nights sleep! It's super comfy and fits the van perfectly!

The firmer feel is great as the bed doubles as a sofa and the covers are super soft but durable for van living!

Would highly recommend investing in one of these beds!

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, quality products, speedy delivery.
The follow up calls re order were excellent as we're the delivery notifications.
The custom made mattresses and fitted covers are excellent quality and very comfortable.
Thanks

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Website so easy to use. Submitted the measurements and order confirmed. Was a little concerned about not knowing when it would be delivered so I asked by email a few days after ordering. Got a lovely email from Debra followed by an equally lovely phone call from Liam confirming the delivery details. Delivery took just 10 days from ordering. It arrived and I was fascinated by how thin they are when they arrive. Followed their instructions and I now have the most comfortable mattress I think I've ever used. Our grandadaughter, Jessica, who's bed we ordered it for, loves it as well. Highly recommended and a big thank you to everyone. It's a very well 'dunn' from me.

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

motorhome mattress

our mattress was made to measure for our motorhome .the size is exact to what we want and excellent quality and also delivered on time very very happy customer

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

Short king-size bed

We have a short king-size bed, so a standard mattress is too long. First time ordering from Custom Size Beds and the whole process was simple and straightforward. We went for the orthopaedic 20cm deep mattress. This is very comfortable and supportive. Would highly recommend.

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great all round service from start to finish

Great price for a substantial mattress. Delivery was quick enough. I was a bit worried about buying such a large item online (it was for our motorhome) but I needn’t have worried.

The mattress is shaped to fit the motorhome and I was so pleased when I put it in as it fits like a glove.

Just spent 2 nights on it and it is very comfortable.

I wouldn’t hesitate to recommend Custom Size Beds

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Boating Bliss

To maximise very limited space in our boat we requested rather an odd shaped mattress; narrower at the top getting progressively wider, mainly to accommodate Otto our Australian Cattle Dog!

Customer service was outstanding, and the mattress feels like sleeping on clouds; clouds that support you in just the right places leaving you free to drift into a heavenly deep sleep.

Otto agrees; we thoroughly recommend this fabulous company.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

From the very start of the ordering…

From the very start of the ordering process the sales team were outstanding, as we were in Spain trying to replace a damaged caravan mattress their knowledge and assistance was excellent. This continued at home when advised about delivery etc, the mattress was received and taken back to Spain on our next trip, fitted in the boot of our car! Once unpacked and an overnight wait we where in “Heaven” you could not ask for a better Mattress for a caravan. lightweight and no sagging in the middle a must for all caravans. Thank you for outstanding service and product.

August 6, 2023
Unprompted review
Rated 5 out of 5 stars

What a difference!

Principal reason for changing from the mattress provided with our new caravan was that we found it much too firm for comfort. In fact, we referred to it as 'hard' rather than 'firm'. A bit like sleeping on a slightly convex concrete block. I spoke to Myles at Custom Size Beds, who was very thorough and got the issue exactly. Having had the discussion, we ordered the most expensive of the three options, and have not regretted it since. It provides an excellent balance between support and comfort and worth every penny.

We took the opportunity to adjust the mattress dimensions slightly to better match the supporting frame, which was a bonus. We have also benefitted from the greater flexibility of the new mattress when it comes to putting on a clean sheet - doing it on the old one was very nearly impossible.

So, a win in every aspect. Well done!

May 27, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful service

We have just received our custom mattress for our narrowboat, and it is wonderful. We are so impressed by the quality of the product and also the helpful staff who make sure what you need is what you get. The mattress is fabulous, quality first class, and arrived within 2 weeks. Great service.

May 31, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

top notch we needed the mattress urgently it was ordered just before the bank holiday and was dispatched a few days after considering they wernt working over the holiday period it was there on time didn't let us down Iv used custom size beds twice now and definitely will use again highly recommended

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect fit

Perfect fit, was worried about the quality of the fitted sheets as I like posh sheets but no need as they are beautiful and of good quality.
Great customer service too, big thank you to the team!
They were very patient and accommodating.

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Bailey unicorn mattress

Excellent product and even better customer service.
Myles and the team go out of their way to double check all the measurements that are sent over to make sure everything is OK before you push the button.
The mattress fits like a glove and is exceptionally comfortable. We ordered the fitted sheet as well,its a little on the expensive side but worth having in our opinion.
Will certainly be recommending customsizebeds to our caravanning friends.

May 2, 2023
Unprompted review

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