From 1st contact while away in France to picking up our new mattress, the customer service has been excellent. Our old motorhome mattress (origonal 2013 Rapido mattress) had had its day and we went wi... See more
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Company details
Written by the company
Manufacturer of bespoke mattresses cut to any shape or size
Contact info
1st Floor Offices, 76 Hollywood Lane, Wainscott, ME38AR, KENT, United Kingdom
- 01634 926123
- sales@customsizebeds.co.uk
- customsizebeds.co.uk
Excellent service from enquiry to…
Excellent service from enquiry to delivery. The sales team were very professional discussing all options and design in detail. The finished product was delivered on time as expected. We ordered a bespoke split mattress for our campervan that was produced from detailed drawings, these were provided and checked with us prior to production. The new mattress is so comfortable it has made the world of difference, I do not hesitate to recommend Custom Size Beds
Fantastic and quick service
Fantastic and quick service, great mattress. Highly recommend.
Thank you so much for our smashing new…
Thank you so much for our smashing new mattress- it is so very much more than we thought it would be. It’s actually thicker and better than our house mattress!
Your personal service can’t be faulted and neither can the product. I’d happily recommend.
Happy dreams
Professional service
Excellent service from start to finish, the mattress we ordered is a perfect fit, Custom beds double checked the size before manufacture. The comfort level is exceptional and we are thrilled with our purchase
First class
Thank you for all of your help and advice with the measurements of our mattress sending through a template of the outline to our unusual shaped mattress. We thoroughly enjoyed our nights sleep, with total support and relaxation, especially as I suffer from a muscle condition
Excellent Service & Product
Excellent all round, service, cost, speed and quality. We bought a perfect fit horizontal split ComfiCel Cool 147x178x15cm depth mattress to fit on our crossways bed on our narrowboat, the lower section tucks away neatly into a cabinet. We couldn't ask for better and it is so comfy. Would highly recommend this company any day.
The best part about this purchase was the outstanding quality, which is not prevalent in this day and age!!
The best part about this purchase, aside from the great quality, is the fact that they sent me what I asked for and in a good time frame, as it was a special shape. I would highly recommend this company to anybody who wants service for a change!!! Thank you.
Fantastic mattress, fantastic service
From start to finish the service from these guys was absolutely fantastic. Myles was great to deal with and very thorough in advising what I needed. I ordered my mattress last week and it arrived yesterday. I just slept on it last night and woke up after a 10 hour sleep. I don't want to get out of bed 🤣🤣 top company.
Very comfortable mattress
Very good and comfortable mattress! No difference whatsoever from other more expensive brands!
I am so pleased I found this company
I am so pleased I found this company - I decided to go with a "human" mattress for our (giant) Great Pyrenees after reading a lot of varied reviews about dog beds online. I spoke with customer support on chat and they were brilliant in helping me make a choice. The custom sized mattress arrived exactly one week after I placed the order and I can see that our 55kg dog is now comfortable and happy - the quality memory foam is helping with his mobility as well. I couldn't speak highly enough of the person in customer support who helped me - thank you and I've already begun recommending you to others.
Expectations exceeded 🤩🤩🤩
Ordered a mattress for our sofa bed, I knew at the time of ordering it would be a tight turnaround. The company said they would do their best but could not promise to meet the tight deadline.
Mattress has arrived in time , great quality , great fit , great service- would thoroughly recommend this company
Cool Blue Double Mattress, nearly 4yrs old now
Cool Blue double nearly 4yrs old now, still an outstanding kip.
Just washed the zip cover after over 11K hours sleep (says the calculator). It seriously needed laundering, bloke sweat stains due hiccup in blood pressure meds. 4hrs soak in the bath with that Oxy powder stuff, coolish machine wash & dried easy overnight. Cover fetched up almost like new, well impressed. Was thinking of asking Myles for a spare cover but no point, the cover is simple wash & wear.
Foam base has an “aged” colour to it hence 4 stars but don’t care. Lovely sleeping throughout the four seasons.
Had a best experience with…
Had a best experience with customsizebeds. Just love the mattress which I ordered . Very very comfy and cosy.
Thanks all team specially Sam to whom I requested to urgent delivery. You made my day . God bless. 🙏
Thanks
Gel custom made mattress
Just received delivery of our lovely gel mattress and it’s so comfy, bought for our caravan after travelling to Scotland and being crippled on the original mattress. The ordering process was spot on and a mock up drawing sent to make sure it looked right. The cover is soft and well made and we are thrilled with it. We are at an age where we need comfort and this fits the bill perfectly. This is the second mattress we have bought from this company and would definitely do so again. Many thanks
First class and prompt service, fab bed
Being new to narrowboat life, we looked around for a custom mattress, found custom size beds and the super helpful Sam and Debra. I can't find any fault and can't praise this company enough. From my husband and brother doing the measuring and diagram as was suggested, to the finished product it was a great service. The mattress fits the bow end of our narrowboat absolutely perfectly, despite my husband and brother initially sending the wrong measurements, Debra was great with her design team and Sam on the phone and email was friendly and really helpful. The mattress arrived, well packaged, vacuum packed, this made getting it onto the boat so easy, delivery was super fast which was a life saver as we were moving onto the boat as liveaboards earlier than expected. The mattress went up to the 20cm we requested, we ordered the medium/firm in the Comficel gel range and weren't disappointed, slept on it now for a few nights and it is really supportive which is great for an aching back after weeks of DIY and painting. A great service from a dedicated team, a quality product at a great price, thanks Karon and Andrew
Super helpful, great product and amazingly quick delivery!
I was unsure about measuring my campervan so went to visit custom size beds in person.
They were superb, friendly and really helpful.
I placed my order and the finished product arrived in under 2 weeks.
It's perfect and I will definitely use them again and recommend whole heartedly. Thanks guys!!
Fantastic company and product
Fantastic company and product. Mattress provided was exact measurements I asked for and it is a very high quality. Customer service was spot on too and answered any question the same day.
One year on from buying your 'Comficel…
Update 11.10.2022 Reply to your response I standby what I say, infact we have turned the mattress upside down for more support, we are ordering a new mattress with springs and will never entertain another foam mattress, so if anyone is interested in a year old memory foam coolant supposedly mattress then please get in contact. 11.10.2022.
One year on from buying your 'Comficel 'Cool 'Memory foam - 'Retains less 'Heat and 'Maintains 'Temperature with its '5 year warranty 'Daul layer construction 'Pressure 'Relieving 'Top layer SUPERIOR Pressure 'Relief 'Two COMFORTABLE Layers 'Cushiony layer on top firmer more SUPPORTIVE layer at the bottom DURABILTY
5 YEARS of 'Amazing every day 'Sleep 5 Year warranty and of course 'Peace of 'Mind.
Well here is a peace of my mind, this so called all singing all dancing cool memory foam as obviously lost its memory and forgotten to cool! Correct me if I am wrong but I did not realise a daul layer meant normal foam from a cheap foam shop having a few inches of supposedly cool memory foam 'GLUED' on top, oh' something I could of picked up at a weekend workshop!
Pressure relieving! I have no idea what part of my body has been relieved, relaxed, soothed name it what you want as no amount of words would suit. In a nutshell I and my Partner have had the most uncomfortable, uncoolant, un-amazing sleep of our lives, this piece of foam has in our opinion been mis-sold to us.
The 'TRUTH' a piece of foam you can buy from any foam shop, clued on top is around 8cm of memory foam supposedly coolant, uncomfortable, discloured and in some areas looks like it has been chewed! The too layer coolant is coming away from the bottom layer thick foam, maybe the dreges of the glue were used in a rushed job!
Yes I did contact your Company after a week of purchasing your super duper mattress and was bamboozled by your experts report. A year on and I am still feeling the same I can take photographs of the appalling mattress without its cover and show the results which are absolutely disgusting. Would I buy from you again? No I would not.

Reply from Custom Size Beds
Honesty rules
Absolutely brilliant honest to a fault they could of sold me a matress ranging from £369-514 but instead gave me really good advice on how there hand made bespoke mattresses would not be suitable placed on top of another matress that can't be removed from the truck a real surprise as most companies want to sell you there product come what may. I will return to them once I move trucks
Thanks Sam and custom size beds
Fantastic customer service
Fantastic customer service, pre and post sale of the mattress. Very open and transparent about their lead times, was advised upwards of two weeks for a custom size mattress but it came in less a week! I had a couple of questions after delivery and they could not do enough to assist, nor did they pressure me on the lead up to the purchase, which was the main issue I came across in chain mattress/bed retailers.
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