Custom Sock Shop Reviews 432

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Your customer service is AMAZING.....Everyone on the phone helping me with the order was absolutely phenomenal, couldn't be happier. We loved the sock when we received it, it was exactly as described... See more

Rated 5 out of 5 stars

Absolutely fantastic vendor! Our company wanted custom design socks for an upcoming corporate event. The process was simple, I chose my sock and then uploaded my design.Within one business day, Van... See more

Rated 5 out of 5 stars

Ordered Socks and they are beautifully crafted! We had an issue with receiving the socks with the wrong name applied to the design. However, our issue was addressed the same day and a new order was... See more

Rated 1 out of 5 stars

Terrible company! Products arrived several days later than promised (thus missing the holiday for which I planned to give them as gifts). Even worse was the shockingly low quality of the socks--they w... See more

Company replied

Company details

  1. Activewear Store
  2. Clothing Store
  3. Dance Store

Information provided by various external sources

We are your number one source for all things socks.


Contact info

3.0

Average

TrustScore 3 out of 5

432 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good

it was a good experience

February 27, 2019
Unprompted review
Rated 5 out of 5 stars

Great Service!

Such an easy process, service was great and our custom team socks were amazing. I’ll definitely be using Custom Sock Shop again!

February 20, 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic vendor!

Absolutely fantastic vendor!

Our company wanted custom design socks for an upcoming corporate event. The process was simple, I chose my sock and then uploaded my design.Within one business day, Vanessa and Jason reached out to me with wonderful design suggestions. In three business days, I got mock ups to present to our planning committee. Their support and excellent customer service was the best! Thank you Custom Sock Shop! I will be ordering from you again!

February 8, 2019
Unprompted review
Rated 2 out of 5 stars

Sizing is not what promised

Everyone from this shop were great to work with an communication was wonderful, however when I placed the order I expressed this was for a YOUTH non profit organization and was assured the sizing of the socks would fit. After spending our small budget on socks they were received and even after washing do not fit my 6 year old who the organization backs. I let them know they were not what I was promised when it comes to sizing and was offered other types, which there again do not meet sizing I need. The quality was thick and good, but sizing is terrible. You should not be able to sell as youth sizing or should refund if you can not meet ones accommodations.

January 1, 2019
Unprompted review
Rated 3 out of 5 stars

Good socks, bad sizing

Very high quality socks with almost the exact intended color and design. Only thing is the sizing- way too big! The sizing chart was misleading, making it seem as though size small was a youth size, so we ordered mediums for a high school girls’ sport team and they are much too large.

December 22, 2018
Unprompted review
Custom Sock Shop logo

Reply from Custom Sock Shop

Hi Eliza,

Thank you very much for your feedback. Please note our socks are not prewashed and dried and will shrink to the appropriate size once that is done. Medium is the appropriate size for high school girls.

Let me know what happens after that.

Thank you,

Jason

Rated 3 out of 5 stars

I was charged 20 for shipping and it…

I was charged 20 for shipping and it didn't show the shipping cost or the fact that if I would have added to my order to go over $200, I would have saved that cost. I'm not happy about that at all as it raises the average cost per item.
The logos and mock up process with this site are really poor and the response time for logo/customization has been poor. What I'm hoping for is that the product will actually be high quality and someone that knows what they are doing assists us with customization in the future.

December 18, 2018
Unprompted review
Custom Sock Shop logo

Reply from Custom Sock Shop

Hello OK,

Thank you for your feedback. Just a note, the shipping is not free over $200.00 and is only free for orders over $500.00. What you saw on your receipt was just a code for the website to charge based on total cart amount. If it were say $300.00 the shipping would be $30.00 etc. As for the mock-up process, not sure when you received your proof, but we do provide one within 48 business hours of the order, weekends and holidays not included. Please feel free to let us know any concerns you have with the mock-up/proof, hopefully we can try to fix it if within our capabilities to do so. If you have any other issues please feel free to call and ask for Jason or L.J.

Thank you,

Jason
888-557-9185

Rated 5 out of 5 stars

You guys nailed it!

Jason,

Just wanted to say thank you!
You guys nailed it! Hands down your customer service is amazing, communication impeccable, and your product speaks for itself. Our team is stoked on the custom socks!

Sincerely,

Marvin Kimble

December 11, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look