Custom Sock Shop Reviews 432

TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

Your customer service is AMAZING.....Everyone on the phone helping me with the order was absolutely phenomenal, couldn't be happier. We loved the sock when we received it, it was exactly as described... See more

Rated 5 out of 5 stars

Absolutely fantastic vendor! Our company wanted custom design socks for an upcoming corporate event. The process was simple, I chose my sock and then uploaded my design.Within one business day, Van... See more

Rated 5 out of 5 stars

Ordered Socks and they are beautifully crafted! We had an issue with receiving the socks with the wrong name applied to the design. However, our issue was addressed the same day and a new order was... See more

Rated 1 out of 5 stars

Terrible company! Products arrived several days later than promised (thus missing the holiday for which I planned to give them as gifts). Even worse was the shockingly low quality of the socks--they w... See more

Company replied

Company details

  1. Activewear Store
  2. Clothing Store
  3. Dance Store

Information provided by various external sources

We are your number one source for all things socks.


Contact info

3.0

Average

TrustScore 3 out of 5

432 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Team Ree

Team Ree
I purchased socks for my cancer support team when we participated in Relay for Life. The socks were great quality, comfortable and reasonable.

August 17, 2018
Unprompted review
Rated 5 out of 5 stars

Great quality service and product for the price.

I wanted a layout that was not a template. I described what I wanted and quickly got a mock-up of exactly what I had in mind. Communication was fast and friendly. The socks were delivered faster than expected. The quality of the socks is much more than expected. They are of nice design, style, and fit.

Great quality service and product for the price.

August 16, 2018
Unprompted review
Rated 5 out of 5 stars

Great customer service

Easy to use website, many color options and fast customer service. They even messaged me after placing my order to inform me certain colors would be hard to see together and helped me to quickly resolve these issues. Only downside, I wish they had more font options.

August 5, 2018
Unprompted review
Rated 2 out of 5 stars

Customer service was great but I felt…

Customer service was great but I felt that based on the description of the sock it would be a dress sock as advertised. The finished product was a sport type sock and can’t be worn with dress pants.

Just being honest and as I said the customer service was spot on.

Thanks,
Chris

July 20, 2018
Unprompted review
Custom Sock Shop logo

Reply from Custom Sock Shop

Hi Christopher,

Thank you for your feedback. We wish we knew you wanted a dress sock as we do make those now. The sock you ordered was indeed an athletic sock as the Elite Knee high socks are athletic. The description on that page reads:

From football to softball to weightlifting, Elite custom knee high socks are sure to do the trick.You have full customization control to design your custom knee high socks with your team name, colors and/or logo woven right in—you can even add stripes!

Hopefully next time we can get you into the dress socks that are made from combed cotton and are made to be worn with dress pants and shoes.

Sorry for any confusion or misunderstanding.

Thank you,

Jason

Rated 5 out of 5 stars

Great Customer Service

Great quality socks! We placed an order, and received it within the quoted lead/ship time, but with a typo.

After contacting the company about this, they acted quickly to fix the mistake. They shipped out a new batch in record time and we were able to receive them JUST in time for our event.

Great customer service, great quality!

July 17, 2018
Unprompted review
Rated 5 out of 5 stars

Quality product and service

Quality product and service. My ordered was received promptly and just as I had ordered. Very happy with the socks. I used them for campers at youth basketball camp.

July 3, 2018
Unprompted review
Rated 5 out of 5 stars

These socks are amazing

These socks are amazing! Not only did I get a custom design, but they are durable for my softball player who always gets holes in her socks...not these socks though!!

July 1, 2018
Unprompted review
Rated 3 out of 5 stars

Service Great, Product Not so much

Your customer service is AMAZING.....Everyone on the phone helping me with the order was absolutely phenomenal, couldn't be happier. We loved the sock when we received it, it was exactly as described and as we'd hoped. BUT, after 2-3 washes, the logo is BADLY fraying and looks terrible. Incredibly disappointing that many of the pairs are pretty much unwearable already. We did purchase the high end high quality sock too.....

June 18, 2018
Unprompted review
Rated 2 out of 5 stars

Won’t order again

They took their time getting the order to me. The socks weren’t here in time for the race. They tried to blame me because they sent a question asking what sport it was for. That had nothing to do with the socks. So basically, I paid 288 dollars for socks that didn’t mean anything at the race. They were meant to honor one of our colleagues who had a nephew die from cancer. When I tried to explain this to the lady on the phone she couldn’t have cared less. Socks were ok. Average.

June 15, 2018
Unprompted review

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