Amazing quality and craftsmanship , super fast delivery and packaged beautifully. Thank you so much, my brother & his fiance will love the gift. So effortlessly thoughtful & such a nice idea. Thank yo... See more
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Beautiful gift for mother and sister of the bride for our wedding. Both smell amazing and packaged beautifully. Erin and Sapphire couldn’t have been more helpful with my request and added a little... See more
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I ordered a customised candle as an anniversary present. Ordering was simple and delivery was very quick. The recipients were over the moon and absolutely loved the scent (mandarin and basil). I can c... See more
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So delighted with my candle. The delivery was so fast - the packaging was lovely - the candle and matches are fabulous - the candle smells gorgeous. The candle was much bigger than I expected and the... See more
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Company details
About Custom Wicks
Written by the company
Customer satisfaction is at the heart of everything we do, and we are committed to providing excellent customer service 24/7, including weekends. If you're an existing customer and you are not happy with any aspect of your order, please contact our friendly support team—we’re always here to help. Explore our extensive collection of hand-poured, vegan-friendly soy wax candles on our website. Whether you’re searching for the perfect gift or something special for yourself, our customisable candles are designed to suit every occasion, from birthdays and anniversaries to weddings and Christmas.
Need help choosing the perfect scent, size, or design? Our live chat team is highly responsive and ready to assist. You can also contact us via email for personalised recommendations or advice. At Custom Wicks, we pride ourselves on delivering premium-quality candles, exceptional customer service, and a seamless shopping experience. Visit us today and let us help you create memories, one candle at a time.
Contact info
w2 business center, CF11 9BE, Cardiff, United Kingdom
- hello@customwicks.co.uk
- customwicks.co.uk
4.7
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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CustomWicks Candle Review: The Ultimate in Personalization and Quality!
If you’re in the market for a candle that’s uniquely yours, look no further than CustomWicks. This brand takes personalisation to a whole new level, offering a vast range of customisation options that allow you to create a candle that perfectly fits your preferences, whether you’re looking for a gift or something special for yourself.
My experience with CustomWicks was excellent, user friendly website and fast delivery, the candles arrived in great packaging and smell amazing definitely worth it!
November 29, 2024
Unprompted review
Reply from Custom Wicks
Thank you for your review, Callum! We agree—a personalised candle makes the perfect gift, not just for others but for yourself too. Whether it’s a unique gift or a little treat, we’re always here to create something special. Thank you for choosing Custom Wicks! 🌟 - Kim, CS
Great choices.
Great choices.
brilliant prices.
very fast safe delivery
recommend customwicks to everyone
November 19, 2024
Reply from Custom Wicks
Thank you for your review, Helen! We’re delighted you enjoyed the variety of options, our competitive pricing, and the fast delivery. Your recommendation of Custom Wicks truly means the world to us, and we’re thrilled to have exceeded your expectations! - Kim, CS
Great packaging and smell
Great packaging, lovely gift and smells amazing!
December 1, 2024
Unprompted review
Reply from Custom Wicks
Thank you for your review, Sapphire! We’re so pleased you enjoyed the thoughtful packaging and that your personalised candle made a perfect gift. It’s wonderful to hear you loved the scent too—we can’t wait to have you try more from our luxury candle collection! 🌟 - Kim, CS
Delivery was quick and the product was…
Delivery was quick and the product was really lovely and worth every penny.
November 22, 2024
Reply from Custom Wicks
Thank you for your wonderful feedback, Hilda! We’re thrilled you were happy with the speedy delivery and delighted to hear you found your hand poured candle worth every penny. We can’t wait to create more beautiful pieces for you in the future! ✨ - Kim, CS
Lovely item
November 19, 2024
Reply from Custom Wicks
Thank you for your kind words, Ms Grant! We’re delighted you loved your personalised candle. - Kim, CS
Loved my personalised candle from…
Loved my personalised candle from custom wicks. We have a baby girl on the way and thought it would be a lovely idea to have her name written on it so we can light it when she comes home. The packaging was also fantastic and eco friendly which is a bonus. The response time from the customer care team was quick and professional. Would definitely recommend!
November 24, 2024
Unprompted review
Reply from Custom Wicks
Thank you for your review, Cara! We’re so pleased our personalised candle could be part of such a special moment for your family. Adding your baby girl’s name is such a thoughtful idea, and we’re honored to have played a small role in this memorable occasion. Your recommendation means the world to us, and congratulations on your growing family! - Kim, CS
Beautifully presented candles that seem…
Beautifully presented candles that seem to last forever!! Also love that they are soy wax which is so much healthier than regular candles and other major companies.
November 14, 2024
Unprompted review
Reply from Custom Wicks
Thank you so much for your feedback, Steve! We’re delighted to hear you appreciated the beautiful presentation and the long-lasting quality of our soya wax candles. - Kim, CS
Loved my personalised candle
Loved my personalised candle! It came fast and really nice packed! Had all this little thoughtful things like the matches in a bottle and personalised message card.
The candle was surprisingly bigger than expected
Love the smell, looking forward for buying more and try more scents.
November 19, 2024
Unprompted review
Reply from Custom Wicks
Thank you for your review, Florina! We’re thrilled you loved your personalised candle and noticed the thoughtful touches—it’s all part of creating a special experience.
It’s great to hear the candle exceeded your expectations in and that you loved the scent. Your feedback means so much to us, and we look forward to serving you again soon. - Kim, CS
The Perfect Customised Candle Gifts!
The Perfect Customised Candle Gifts!
I recently purchased the full set, one of each candle that came beautifully paired with 2 jars of matches, and I’m blown away by the quality, scent and attention to detail on them!
First, the candle itself is stunning. The luxurious design and incredible scent is unmatched to previous candles I’ve tried. The customisation options that are available are a special touch making it a truly unique and personal gift for a special occasion or for someone you love.
The added touch of including these beautiful jars of matches takes this product to the next level. It puts the icing on the cake to create the perfect gift. It’s not only practical but also incredibly stylish!
Packaging was impeccable too. It arrived in a beautifully designed box that made unboxing an experience in itself, ideal for gifting.
Whether you’re looking for a thoughtful gift or a treat for yourself, this candle set is worth every penny. It combines beauty, functionality, and a touch of personalisation that’s hard to find elsewhere. Highly recommend!
Rating: ⭐⭐⭐⭐⭐
November 9, 2024
Reply from Custom Wicks
Thank you so much for your wonderful review, Stu! We’re absolutely delighted to hear how much you loved your Custom Wicks candle and the thoughtful details that made it such a special gift. Your kind words truly mean the world to us, and we’re incredibly grateful for your recommendation. - Kim, CS
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