Delivered as said in the time scope. Driver hid my wood safely and out of site
Quality: 4
Value for money: 5
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The information on this page is based solely on product reviews written by customers of Cut My via Trustpilot.
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The delivered the wrong size, then I had to purchase an electric saw to cur it myself. Customer service team are still yet to reply to my complaint
Quality: 1
Value for money: 1
Reply from Cut My
Hi Nicole
We're sorry to hear you're not happy with your order, and we truly understand your frustration.
After checking our email records, we can see we previously corresponded regarding the collection option that was accidentally selected at checkout. However, we haven’t received any further messages from you about the sizing issue or any photos showing the problem. Had we received that, we would have been more than happy to investigate and offer a replacement if there was an error on our part.
Unfortunately, as the panel has now been cut down and altered, we’re no longer able to assess or resolve the issue through our usual replacement process. We're always here to help where we can, and it's disappointing for us too when we're not given the opportunity to put things right.
If there's anything else we can do at this stage, please don’t hesitate to reach out.
Kind regards,
Cut My Team
Really great service and the product fitted perfectly.
Quality: 5
Value for money: 4
Used for shelving. Excellent product
Quality: 5
Value for money: 5
good quality
Quality: 5
Value for money: 5
Amazing product, cut to perfection and the customer service when I picked it up was outstanding- couldn’t fault them if I tried. Will definitely be ordering again for my next project 100%
Quality: 5
Value for money: 5
Reply from Cut My
Hi Daniel.
Thank you for your kind review. We are so pleased that you are happy with your MFC sheet and with our customer service. Your TV back panel looks great! What a set-up!
If you would like to send us some photos too, we would really appreciate it. Our email is marketing@cutmy.co.uk
Good quality product, Fairly priced, efficient delivery and we were kept informed every step of the way!
Quality: 5
Value for money: 5
Very happy with purchase
Quality: 5
Value for money: 5
Accurately cut & edged and fast delivery
Quality: 5
Value for money: 5
Product didn’t arrive as shown in the photos
Quality: 1
Value for money: 1
Reply from Cut My
Hi Dino
Thank you for your feedback. I’m sorry to hear the MFC sheets weren’t as you expected. I’ve checked your order, and the sheets were made without edge banding, as this option wasn’t selected at checkout. The product photos in our gallery include examples both with and without edge banding, and the edge-banded version can be added under “Additional Options” when ordering.
I did email to offer arranging a replacement with free delivery, but I haven’t heard back from you yet — if you’d still like to go ahead with that, please let us know and we’ll be happy to help.
Tanya
Cut My Team
Quite good product
Quality: 4
Value for money: 4
Cut to perfection 👌
Quality: 5
Value for money: 4
Good quality material
Quality: 5
Value for money: 4
The service and product were top notch thankyou
Quality: 5
Value for money: 5
Good priduct
Quality: 5
Value for money: 5
Easy to work with and great customer service. Cannot fault this company.
Quality: 5
Value for money: 5
Perfect cut for bulkhead, saved a lot of time and effort and looks great.
Quality: 5
Value for money: 5
Great product. Good price easy to fit and nice finish goes well with my flooring
Quality: 5
Value for money: 5
Quality good, turnaround time good Delivery later that projected, but I was not in a rush.
Quality: 4
Value for money: 4
Quick service, perfect product.
Quality: 5
Value for money: 5