I am afraid I can't give any stars for this product or company. We placed an order on 24th May and eventually received the sheet but it was cut to the wrong size. We emailed them informing them of this on 16th June and received an automated response saying they were exceptionally busy but would get back to us in 72 hours. On 21st June I emailed them again and received another automated response saying they were still exceptionally busy but would get back to us in 7 days. We have heard nothing further. There is no published phone number to call, you can only get in touch by filling out an online contact code. So we are extremely dissatisfied having been provided with incorrect goods that they have taken payment for and are still not responding
Reply from Cut My
Hi Keith. Thank you for taking the time to write a review. I have just checked and I can see that Ricardo from our customer experience team has replied to your emails to offer a resolution for the wrong sized product being sent to you. I apologise for the delay in us getting back to you and for the incorrect order and I hope that Ricardo can provide you with an acceptable resolution to this issue.
Tanya - Social Media Specialist
