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Cutsclothing Reviews 454

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TrustScore 4 out of 5

4.2

Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their durability, stylish appearance, and excellent fit, making them a favorite for many occasions and long-term wear. The customer service team is frequently commended for being helpful, responsive, and efficient in resolving issues, with many people appreciating the personalized and supportive approach. Reviewers often mention specific team members by name for their outstanding assistance, reinforcing the positive sentiment towards the company's support. However, some customers also noted issues with product quality, describing items as thinner, prone to pilling, or having an inconsistent fit compared to previous purchases. A few other people also felt that customer service was unresponsive or unhelpful, particularly concerning order complications, exchanges, or tracking updates, leading to frustration and a desire not to reorder.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing satisfaction with the... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as exceptional,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the top-notch materials and... See more

Order

People report ambiguous experiences with order, with many expressing dissatisfaction due to issues like... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a big fan of Cuts, whether due to the range of their items, the constant quality or their helpful customer support team. I know I'm rarely, if ever, going to be disappointed with what I order, whi... See more

Rated 5 out of 5 stars

Long time purchaser of the brand and came back after a product had been out of stock for a while. Was able to order and had troubles with exchanging as an international customer. Without having to rea... See more

Rated 5 out of 5 stars

I love cuts clothing. Not only are their products amazing, but the customer service is great. I had a situation where I ordered multiple pairs of the same item in the same size and one of them fit muc... See more

Rated 5 out of 5 stars

I love their clothes. The shirts are stylish, fit well and last through repeated wash cycles. Cuts customer service is also very good. I recently ordered a shirt and got a medium instead of a large... See more

Company details

  1. Clothing Store

Written by the company

We started Cuts with one goal: to create a shirt with the comfort of athleisure but also the professional quality and style designed for the workday.

Contact info

4.2

Great

TrustScore 4 out of 5

454 reviews

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1-star

Replied to 23% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My initial order the tshirts were too…

My initial order the tshirts were too small I had a difficult time with the exchange. The staff at CUTs were immediately on it and EXTREMELY helpful. I was so pleasantly surprised by the excellent customer service. My new tshirts arrived. I LOVE them! The material is so comfortable. I will most definitely recommend and order more!!

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Quality of the shirts are great

Quality of the shirts are great. Couldn’t find my style on the first order, but Ivan in customer assistance helped me with my return. The process was seamless and I found service to be as good as quality.

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

Quality has definitely lessened

Quality has definitely lessened, it feels way cheaper than it did when I last bought a set of shirts from them about 2 years back, not worth the price tag anymore, I'd rather she'll out a few extra bucks for some quality tees somewhere else.

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great products and customer service

Great products!… Joel with customer service responded to my issue almost immediately, even on a Sunday and it was resolved the same day. I’ll definitely make more purchases from this company in the future.

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

Cuts Customer Service was excellent!

It was very nice to see that Cuts went above and beyond for my return/exchange outside of what they were obligated to do. Mari was great to work with and I really appreciate the great experience. I will continue to buy my clothes at Cuts!

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

They value their customers!

I believe you can measure a company by how they handle unfortunate situations. I've placed 4 orders over 3-4 years and always had a perfect experience. Recently the carrier lost my order, and I was so impressed how Mari looked after me to solve the problem. They really value their customers, plus the product quality has been consistently excellent

March 18, 2025
Unprompted review

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