Cutsclothing Reviews 454

After placing an order with Cuts, USPS lost my order due to an incorrect shipping address. I reached out to the Cuts support team via email and they responded almost immediately and sent a replacement order. Stuff happens, and I was really grateful Cuts' support team was so quick to get things sorted out!

I recently purchased three pairs of the joggers. When they arrived in the mail, one of the pairs was completely different than the other two. The material was different and the fit was totally off. I reached out to the cuts team and got an immediate response back, from their team member JANZ asking me to take a few photos of the pant and the tags. Within two days, I got a response back and JANZ thanked me for my patience and sent me a new pair of pants. There was no arguing back-and-forth. JANZ took my word for what it was and the pictures I sent, And graciously shipped out another pair of pants to me immediately. In my opinion
that’s how this should go. Most other
companies would hassle you and it
would take two weeks to get what you needed. The pants fit great they are high-quality and I will definitely be Ordering again. As a matter fact, I just
received a pair of sweatpants I
purchased, and they are amazing! I will be ordering more clothing from them in the future, knowing that if there are any issues, I will be handled as a valued customer, as I’m sure they handle everyone else who orders from them.

Thank you so much to JANZ and the entire CUTS team!

Brian A
New Jersey

Sent wrong size but owned and made quick work of it.

Great products, better people.

Responsive, addressed my concerns in timely manner. Great product and service has been great

I've ordered from Cuts several times, and always a big fan of their products. Recently, I had to return a few items and I hadn't received any sort of email confirmation they were processed. In the past I've always received updates, so I figured there was some fluke or it got lost. Alejandro immediately actioned my concern and processed the refund right away. Huge help and quick service. Very grateful.

Aside from great quality, their customer service team was very helpful when I had an issue with one of the shirts I ordered!

Irene in Customer Service was excellent. She responded to my emails promptly and stayed on top of my exchange to ensure it went out promptly and to the correct address (which was different than original ship address). She was professional and friendly.

I had to complete an exchange. Employees responded to me promptly and answered all my questions. Employees were both patient and thoughtful. Excellent service!

Great customer service - I had an issue with my return - reached out and they helped me quickly and without hesitation!

I have used and ordered from this company for years. Never once have I had an issue. Until recently, I contacted them about my shipment and found out the company DHL has misplaced my package. Cuts is shipping out another shipment at no cost to me. They have great clothes and they are a great company

I have purchased a number of clothing items including shirts, jackets and pants from Cuts Clothing, and the quality of every piece of merchandise has been exceptional. I had to exchange one item recently, and my interaction with Heidi on the customer support team was outstanding. She was very knowledgeable, efficient and friendly. I will definitely make additional purchases from Cuts in the future.

Alejandro was extremely helpful, helping me to correct a mistake I had made in the shipping address. Luckily he jumped right on it and helped me correct it before it went out

Ivan understood my issues and resolved it quickly and efficiently!

My recent experience with Alejandro was amazing. I returned an item. Sent an email to customer service asking when to expect my refund since 2 weeks had passed. The same day I sent the email he responded apologizing for the return department being backed up. He obtained the return for me and sent the refund to my credit card co.

What a great customer service company! Fast effecient courteous and so helpful!
They are a good solid standup company!

My experience was very good, overtime I bought a lot of items and everything went fine.
Last time, I moved to Mexico to received the purchase there, but I had a problem in the delivery.
The customer care was very efficient and resent me the item I bought. again.

I am super satisfied.

Davide Lombardi

The personalized customer service that this company offers if fantastic. When I mistakenly ordered the wrong color in a pair of pants, they quickly exchanged them. When the new pants came and they were a size small, they exchanged them again. High quality products plus great service for the win!

They have gr8 customer service

I emailed Cuts regarding an item I was returning. It was not a negative email by any means, just a general question. Someone responded to my email the same day with helpful information and unexpectedly offered to expedite my return processing, which I thought was a nice touch. Great customer service from my experience.