Items were wrapped well and handed in person. I unfortunately ordered the one part in chrome instead of white, but this is my fault for not checking my order. I didn't want to go through the hassle o... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
From the first enquiry the response was very quick and informative. I placed my order and as promised,because it was before 2pm,the the delivery took place the next day. The product was perfect an... See more
Company replied
Great quality product. Easy to order. Delivered as promised. It was shown that Royal Mail or Parcelforce would deliver but it was FedEx. I received communications that I was unsure if they were sc... See more
Company replied
I ordered a washing line pole. When they were unable to deliver next day as I had selected they immediately refunded the carriage charge, and delivered the following day. Unfortunately the pole arriv... See more
Company replied
Company details
Information provided by various external sources
Architectural ironmongery, hand and power tools as well as builders hardware available from Charles Watson (Ironmongers) Ltd, delivering throughout the UK.
Contact info
125 Pellon Lane, HX1 5QN, Halifax, United Kingdom
- 01422 251 251
- sales@cwatson.co.uk
- cwatson.co.uk
4.6
Excellent
573 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really professional service
Really professional service, quick delivery and hassle free.
April 2, 2026
Reply from Charles Watson (Ironmongers) Ltd
Thank you Paul for the 5 stars and a great review.
Highly recommend
Everything went great, arrived on time well packaged ,quality item ,good price ,what more could you ask
April 5, 2026
Reply from Charles Watson (Ironmongers) Ltd
Hi Paul,
Thanks so much for your 5-star review! Thank you for the great review. We appreciate you taking the time to share your experience and hope to see you again soon
The quality of the product is not what…
The quality of the product is not what I expected. The metal used is too thin, as a result the post bends under the load of a washing line loaded with wet clothes
April 5, 2026
Reply from Charles Watson (Ironmongers) Ltd
Good Morning Robin, Sorry to hear about the issue on the quality of product, we are investigating your order and hope to be in touch soon.
Very good service
Very good service, good timing, worth buying, good quality for the price. I am happy with everything
April 4, 2026
Reply from Charles Watson (Ironmongers) Ltd
Thank you for taking the time to give us a review and the 5 stars.
Reply from Charles Watson (Ironmongers) Ltd
Thank you for taking the time to give us a review and for the 5 stars.
Good sturdy washing line post and fast…
Good sturdy washing line post and fast delivery.
April 2, 2026
Reply from Charles Watson (Ironmongers) Ltd
Thank you for the 5 star review.
No screws or instructions included
It was easy to order online, and the items were delivered undamaged and on time, but there were no screws or instructions included.
April 3, 2026
Reply from Charles Watson (Ironmongers) Ltd
Thank you Mr Spragg for taking the time to leave a review. We're glad to hear your order was delivered on time and in good condition.
We offer our drawer runners without fixings as standard, as many of our customers are simply replacing old runners and can reuse their existing screws. However, we do offer fixing packs separately for those who need them.
If you require screws, you can find the correct fixing pack for your runners on our website. Please don't hesitate to reach out to our customer service team if you need any assistance.
Excellent Service.
I orded twin washing line poles on Tuesday and they arrived Wednesday lunch time. A great delivery time.
The poles are of a great quality and easy to fit. I would recommend this company, excellent service.
My wife is now very happy that she can now hang her washing out. The old poles gave up the ghost after 40 years and with these new poles I can see them lasting just as long.
March 30, 2026
Reply from Charles Watson (Ironmongers) Ltd
Hi Dave,
Wow, what a fantastic review! Thank you.
Here's to another 40 years of service from your new poles!
Thanks again for choosing us and for taking the time to share your experience.
I was extremely impressed with how…
I was extremely impressed with how quickly this washing line pole was delivered and it's very good quality. I would certainly recommend Charles Watson (ironmongers) ltd
March 30, 2026
Reply from Charles Watson (Ironmongers) Ltd
Thank you for the recommendation and the 5 star review.
Great strong washing line pole
I ordered a washing line pole. When they were unable to deliver next day as I had selected they immediately refunded the carriage charge, and delivered the following day. Unfortunately the pole arrived dented and bent, but again customer service was excellent and a replacement dispatched quickly. It’s a solid washing line pole , think scaffolding pole, not the weak slot together sections available elsewhere.
We set the socket into a hole with 2 bags of postcrete. Easy.
March 7, 2026
Reply from Charles Watson (Ironmongers) Ltd
Thank you for your fantastic 5-star review!
We're so pleased to hear that you're happy with your heavy-duty washing line pole and that our team were able to quickly resolve the issues you experienced with delivery and the initial item. We appreciate you highlighting the quality of the pole – it's definitely built to last!
Thanks again for your feedback and for choosing us. Happy drying
Great quality, Nice and Sturdy
Great quality, Nice and Sturdy
Not like the cheap two piece ones from the major diy stores, also fast delivery,
March 2, 2026
Reply from Charles Watson (Ironmongers) Ltd
Thank you very much for writing a great review. Always good to hear that you're happy with the quality of our product and our fast delivery! We look to provide durable, high-quality products that will last for customers. Thanks so much for your support
Excellent service with quick response…
Excellent service with quick response to an enquiry
March 10, 2026
Reply from Charles Watson (Ironmongers) Ltd
Thank you Peter for the 5 star review.
From the first enquiry the response was…
From the first enquiry the response was very quick and informative.
I placed my order and as promised,because it was before 2pm,the the delivery took place the next day.
The product was perfect and finished off a small project that had been bugging me in the kitchen.
Very competitive costs as well.
Thank you
March 4, 2026
Reply from Charles Watson (Ironmongers) Ltd
Thank you so much for your fantastic 5-star review!
We're so glad to hear your order arrived promptly and that our product was the perfect finishing touch for your kitchen project! It sounds like it turned out great.
Thank you for taking the time to leave such a kind review; we truly appreciate it. We hope you enjoy your new kitchen
Very quick delivery at an excelent price
February 25, 2026
Reply from Charles Watson (Ironmongers) Ltd
Thank you for taking the time to give us a review and making it a 5 star. Have a lovely weekend.
Quick delivery
Quick delivery, very random piece I needed and they stocked it. Great service.
November 10, 2025
Reply from Charles Watson (Ironmongers) Ltd
Thank you for the 5-star review! We’re so glad we could provide the piece you needed quickly. Your feedback means a lot to us. Have a lovely day.
Order picked correctly and promptly…
Order picked correctly and promptly delivered.
February 12, 2026
Reply from Charles Watson (Ironmongers) Ltd
Thank you for the 5 star review.
Reply from Charles Watson (Ironmongers) Ltd
Thank you for the great review.
Reply from Charles Watson (Ironmongers) Ltd
Thank you for taking the time to give us a great review.
Very easy process to order and…
Very easy process to order and extremely reliable on delivery times.
January 21, 2026
Reply from Charles Watson (Ironmongers) Ltd
Thank you for taking the time to give us a 5 star review.
Items were wrapped well and handed in…
Items were wrapped well and handed in person.
I unfortunately ordered the one part in chrome instead of white, but this is my fault for not checking my order. I didn't want to go through the hassle of sending the one item back for replacement and it doesn't affect my rating towards Charles Watson (Ironmongers) Ltd. Highly recommend and would order again when needed. 5☆
January 5, 2026
Reply from Charles Watson (Ironmongers) Ltd
Thank you for your fantastic 5-star review! We're so glad to hear your items were well-wrapped and that you're happy with our service. Appreciate you recommendation and look forward to serving you again in the future.
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