CWÉN Reviews 48

Great experience buying loafers for my Mrs., Elizabeth was helpful and advised on sizing. Will definitely come back for new spring/summer collection.

Was impressed by the quality of the loafers, they are amazing. True to size and beautiful soft leather. Delivery took two days longer but no complains here.

It has become a painful experience trying to return the boots I ordered which are so big. I am always a size 6 but these are at least a size 7. I’m still waiting for ‘authorisation’ to return them. It’s a very odd system of returns.

Exchanged initial pair,as Chelsea boots was not true to size. Free delivery on exchange, much appreciated.

I was looking for birthday present to my sister and came across Cwen. Elizabeth was really helpful with size guide and fast delivery option. Thanks.

I left one bad review because customer service was down.
Seems to be up and running now and I received a refund for my boots.
Thanks

I ordered a pair of boots and after weeks of not receiving them and no communication from the company whatsoever, I got the refund that I never requested. Funnily, those boots are still available in my size on cwen's website. Ridiculous!!!

The boots I ordered are beautiful and well made, I love them but they don’t fit and I need to send them back. The only way I can do this is to complete a form online that has been inaccessible since the day the boots arrived. I only have 7 days left for my return and have no clue where to send them back to! I’ve emailed customer services more than once and heard nothing!!! I’ve ordered from Cwen before and love the products, I even had a lovely email apologising that this order was delayed. Now I feel let down and concerned that I won’t be able to get a refund. My opinion of the company and their feeling towards me as a customer seem to have done a complete 180!

Awaiting delivery for a pair of boots. Have contacted them 3 times via email and a DM on IG. No response. Non-existent customer services and no boot delivery.

Horrendous. I bought a pair of boots via two different sites paying CWEN £234 in total. I waited over 2 weeks and still no response from the CWEN. I went on the CWEN website and submitted a request for customer service to contact me asking for an update or a refund. When that didn't work i used their "chat". No reply. I have screenshots of my msgs with 0 communication from CWEN they left in the lurk but they were more than happy to take my money withing 24hours of placing the order. It maddens me that businesses like this are allowed to operate.

It was only when I raised a claim that CWEN responded otherwise I have no doubt I wouldn't have seen my cash or the boots.

I will never order from CWEN again. What a nightmare. That was my first and last. Stay well clear! Bunch of cowboys waiting to take your hard earned cash.

Take a look at some of the reviews on here, people have left reviews in 2023 and CWEN have replied in 2024 - i think that says it all really!

I ordered black boots and they took a while to arrive only to be too big, I’m normally size 7 but these were more like an 8
I requested a refund a couple of weeks ago and have heard nothing despite having sent a couple of emails
Customer service is useless

Lovely boots, just not in line with regular sizing. I'm usually a 41 and the 40 was too big.

The refund process however takes too long. My return item was received on 9th Sept and as at the 20th Sept I'm still waiting for my refund. Luckyly I paid by PayPal so I know it will eventually be sorted.... but never again...

Thank you for resolving the problem with my order so efficiently and quickly. I am disappointed that I have not been able to complete a purchase on this occasion as the shoes I received were clearly of excellent quality but not the correct size. When the correct size is available again I shall be reordering.

Thank you Elizabeth for such professional and nice communication.
I am very satisfied because the company is very attentive and I'm happy with the exchange that Cwen created for me.
The boots are very comfortable and stylish, I will definitely buy more in the future.

Thanks Elizabeth & all Cwen company, for such a great work!!!

This is my second pair of Cwen shoes -
I love them. Just wish the soles weren’t so plain and shiny. Nearly did the splits walking into my kitchen!

asked for shoes to be delivered by royal mail ( delivery issues) Cwen happily did so
which meant everything to me
So a big thank you to Elizabeth

Quick dispatch and delivery.
Will definitely use Cwen again in the future.

Always a great experience shopping at CWEN. Elizabeth was so efficient in assisting with delivery options to South Africa. She assisted with finding the right courier to avoid delays. My order arrived within a week of ordering. The shoes are beautiful!! Thank you!

We got charged for shoes that were never shipped on order #1249 and they said the order got refused by the bank. But we got charged. Then I reordered through my credit card with order #1250 and there is no way to track the order and we can not get confirmation. Charged twice and no shoes yet. DO we trust this company? Is it real or a SCAM?