Cyan Teak Furniture Reviews 

301
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, stunning workmanship, and durable materials of the outdoor furniture, noting that many products arrive fully assembled and are very comfortable to use. People consistently highlight the prompt delivery service, efficient communication, and exceptionally friendly drivers who always go above and beyond to assist customers with placing items in the garden. Some reviewers were not happy with the heavy weight of certain products, noting that the challenging storage requirements and lack of easy folding can make managing them during winter quite difficult.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting sturdy construction and excellent... See more

Delivery service

People report positive experiences with delivery service, highlighting fast and on-time arrivals. Reviewers... See more

Quality

Reviewers mention positive feedback about quality, highlighting sturdy construction and excellent... See more

Staff

Reviewers highlight positive aspects of staff, praising friendly and helpful drivers who frequently go above... See more

Service

Customers consistently report satisfaction with the service, highlighting very friendly and helpful drivers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to buy a solid teak armchair that I could leave outside in all weathers, to match a bench I bought 30 years ago which is till looking great. Many other companies have chairs which look ok but... See more

Company replied

Rated 5 out of 5 stars

Absolutely delighted with our new teak table and 6 rattan and teak chairs. Stunning workmanship and quality. We’ve been looking for a while and nothing compares on quality and price. Delivered within... See more

Company replied

Rated 5 out of 5 stars

Trading under the name Jati we went to view the range at the factory and had an excellent greeting. Perhaps the only slightly negative point is the showroom - could be bigger and more comprehensive.... See more

Company replied

Rated 5 out of 5 stars

We were delighted to discover Cyan furniture. We visited their showroom where we tried various patio chairs.Sarah gave us great advice when she understood our constraints. All furniture was great qual... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Store
  3. Outdoor Furniture Store

Written by the company

Cyan is a leading manufacturer and supplier of high-end teak and wicker garden furniture to homes, luxury hotels, spas, resorts, local authorities, schools, restaurants, clubs and so on. We’re competitively priced, with a strong commitment to bio-diversity and sustainable growth.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

301 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(301)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb bench; superb service.

We needed a replacement bench for a communal garden in a block of self-managed flats. We didn't want self-assembly and wanted it delivered. After some research we opted for a Rose Garden Bench in Teak from Corido. We are delighted with the quality of the product, the service we received, the quick delivery and the courtesy, care - and driving skills(!) - of the delivery driver. We shall return when our next bench needs replacing.

April 19, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Shaun, thank you so much for leaving a review. It's great to hear you were pleased with your Rose Garden Bench! We will pass your lovely feedback onto the driver and the team. We look forward to seeing you again in future.

Rated 5 out of 5 stars

Absolutely fantastic customer service,delivery service

Absolutely fantastic customer service and delivery driver so extremely good,helpful.Furniture is amazing and will last a lifetime and where I live I'm just grateful for using this company.Very helpful customer services,Absolutely recommended and I brought 1xbench 1xdaybed and 2xplanters.All assembled and quality is the best I've seen or had.

April 16, 2025
Unprompted review
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Reply from Cyan Teak Furniture

Thank you for taking the time to leave a review! We're so pleased that you are happy with your furniture. We will make sure to pass on your amazing feedback to the driver and the team.

Rated 5 out of 5 stars

Delighted!

We found the whole buying experience easy, speedy and were delighted with quality of the items.

April 16, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Patricia, thank you so much for taking the time to leave us a review! We're thrilled to hear that you are so happy with your items and the experience.

Rated 5 out of 5 stars

Excellent company & products

My teak garden furniture arrived today. It looks great and I believe that it is good quality so hopefully will last for years. I'm a very happy customer - easy ordering online, great communication, delivery within a few days. And Ed who delivered my furniture was a very friendly professional and answered all my questions, thank you. Really pleased with Cyan and I would highly recommend it.

April 14, 2025
Unprompted review
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Reply from Cyan Teak Furniture

Thank you for your lovely review, Magda! We are so pleased you are happy with your new furniture and we'll be sure to pass your kind words along to our driver too!

Rated 5 out of 5 stars

A first class service

A first class service, the Cyan office was very efficient in helping me place an order for a memorial bench and were very quick and prompt in organising delivery. Cyan`s delivery driver arrived bang on time and was very helpful in getting the bench to it`s place.
A great service, went the extra mile!!

April 14, 2025
Unprompted review
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Reply from Cyan Teak Furniture

Hi Mike, thank you very much for your great review! We are delighted you have been happy with the service received - thanks for taking the time to leave your feedback.

Rated 5 out of 5 stars

Outstanding customer service

What can I say? The scheduling of the delivery and the actual delivery itself was very organised. The delivery man did an excellent job in putting together the table onsite. That was a year ago. Subsequently, I needed a couple of metal fittings replaced. The customer service team were superb in identifying the right pieces and dispatching them to me free of charge, as they were still within warranty. Overall a great experience of this company.

April 7, 2025
Unprompted review
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Reply from Cyan Teak Furniture

Hi Gavin, what a review! Thank you so much for the lovely words and we hope you enjoy your table for many years to come. We'll make sure to pass on your comments to the driver and the team!

Rated 5 out of 5 stars

Fantastically quick delivery ( from the…

Fantastically quick delivery ( from the other end of the country ) with very helpful and considerate drivers. Superb quality as ever - have bought many times from Cyan and any issues are dealt with superbly. Great company.

April 3, 2025
Unprompted review
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Reply from Cyan Teak Furniture

Thank you for the review, Barry! We hope you get lots of use out of your new furniture and hope to see you again in the future. We'll make sure to pass on your comments to the team & drivers.

Rated 5 out of 5 stars

The delivery was a great experience

The delivery was a great experience. The driver was really pleasant and helpful. I was worried about getting the furniture into the garden myself, but he brought it directly onto my patio. The furniture itself is absolutely perfect, everyone keeps commenting on it

April 3, 2025
Unprompted review
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Reply from Cyan Teak Furniture

Hi Sally, thank you for taking the time to leave a review. We're so happy that you are pleased with your furniture and we'll make sure to pass your feedback onto the driver!

Rated 5 out of 5 stars

Great quality and very good…

Great quality and very good communications. Sharp delivery. Always a reliable product. This is our sixth purchase. Thank you, Cyan.

March 29, 2025
Unprompted review
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Reply from Cyan Teak Furniture

Hi Sue! Thanks for leaving a review. We're so pleased that you enjoyed your experience with us and thank you for being such a valued customer!

Rated 2 out of 5 stars

Swollen "Teak" means umbrella will not open

We bought a Rectangular Garden Parasol – 3 x 2m last year. We were pleased with it and after the summer took it down for the winter. Now trying to re-erect it we find problems. The "teak" wood of the pole has swollen sufficiently that we cannot slide the collar (?) up and accordingly the canopy will not open. On phoning Cyan Teak they had no suggestions.
This purchase was to replace an older parasol from another company where the canopy material had torn. The pole on that umbrella did not swell in the way that Cyan Teak's has. I do wonder if the wood is teak and if it has been fully seasoned before manufacture.

April 1, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi David,

We're sorry to hear that you've experienced issues with your parasol and appreciate you taking the time to share your feedback.
When you previously contacted our team, we did our best to provide re-erection guidance, and we remain more than happy to assist further if the problem is ongoing.
To clarify, the hardwood pole used in our parasols is a natural product and, as such, is hygroscopic — meaning it can expand or contract depending on the moisture levels in its storage environment. However, both the hub and runners are made from durable synthetic materials specifically designed to prevent the issues you’ve described occurring.
We’d really like the opportunity to help you resolve this. Please reach out to us directly and we’ll do everything we can to assist.

Kind regards,
The Cyan Team

Rated 5 out of 5 stars

Highly recommend

Timely, very polite, professional

March 24, 2025
Unprompted review
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Reply from Cyan Teak Furniture

Thanks for leaving a review, Natalia! We hope you get lots of use out of your new furniture and will make sure to pass on your comments to the team.

Rated 5 out of 5 stars

A really lovely product with great…

A really lovely product with great customer service, all the way from initial order through to the delivery.

March 20, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for the review, Robin. We're happy you enjoyed your experience with us and hope to see you again in the future!

Rated 5 out of 5 stars

HAD A COMMEMORATIVE BENCH DELIVERED …

HAD A COMMEMORATIVE BENCH DELIVERED TO COLDWELLS HOUSE CARE HOME IN HEREFORD RECENTLYWHERE MY DEAR FATHER SPENT HIS LAST 4 YEARS. THE BENCH IS LOVELY AND SO WELL MADE AND DELIVERED ON TIME. WELL DONE CYAN. HIGHLY RECOMMENDED

March 13, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Ray, thank you for leaving us a review! We're so happy we were able to provide you with a great experience and will make sure to pass on your comments to the team.

Rated 5 out of 5 stars

Above and beyond......

The delivery from Cyan was scheduled between 07.30 and 08.30 in North Devon, bearing in mind they are based in Surrey this was most welcome. I couldn't be on site to accept delivery unfortunately and the driver called to say they were at my property as promised. I "cheekily" asked if they wouldn't mind putting the chair on the patio for me and the chap sounded more than happy to do so - after having just spent 4-5 hours diving I reckon that was the last thing he needed. Service and attention to clients is what makes a company great - thank you Cyan, I would never hesitate to recommend you.

February 26, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Kevin, thank you for leaving a review! We're happy we could provide you with an enjoyable experience and will make sure to pass on your kind comments to the driver.

Rated 4 out of 5 stars

I recently purchased a garden piece…

I recently purchased a garden piece from Cyan Teak Furniture, and overall, I’m very pleased. Their range of high-quality, beautifully designed teak furniture is impressive, and the craftsmanship is clear. The ordering process was smooth, and I received helpful advice along the way, including maintenance tips. Delivery was prompt and as communicated, with the item arriving well-packed and in great condition. The pieces are functional, sturdy, and well-suited to various outdoor spaces. While there’s always room for improvement, I wouldn’t hesitate to recommend Cyan Teak Furniture for durable and stylish garden furniture. Four stars!

December 27, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for leaving us a review, Luciana. We're so pleased you enjoyed your experience with us and hope to see you again in the future!

Rated 5 out of 5 stars

So delighted with my new garden table…

So delighted with my new garden table from Cyan. Excellent service, good communication and helpful delivery. I will use Cyan again when needing outdoor furniture.

January 16, 2025
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Anne, thanks for the review! We hope you enjoy lots of use out of your new table and will pass on your comments to the team and delivery driver.

Rated 5 out of 5 stars

Tribute Bench from Cyan.

We ordered a Tribute Bench from Cyan.
The customer service was helpful and polite, the arrangements for delivery were straight forward and efficient and the bench was of a high quality and finished to a very high standard.

October 28, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for leaving us a review, Philip. We're so pleased that you enjoyed your experience with us and hope to see you again in the future.

Rated 5 out of 5 stars

Teak Bench

Purchased a Balmoral 6ft teak park bench for use in a public area. Very helpful from start to finish. Saz was great, helping with the choice of bench as well as providing proofs for the plaque. All looks very good.

October 14, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Hi Chris, thanks for the review! We hope the new bench gets lots of use and will make sure to pass on your lovely words to Saz!

Rated 5 out of 5 stars

Great service and a wonderful product

Great service and a wonderful product - purchased a teak garden bench - they kept me informed as to delivery - driver was very helpful - the bench is a great product - exactly as advertised - will use them again - cannot praise them enough

October 4, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you for leaving us a review! We hope you enjoy your new bench and will make sure to pass your comments on to the driver & team.

Rated 5 out of 5 stars

Beautifully designed garden chairs and…

Beautifully designed garden chairs and table.
I was looking for a set of four folding chairs and a table that would easily fold flat. They needed to be used in a square corner of my garden. Cyan provided the perfect product. Their sustainable teak octagonal table (Suffolk)has a folding mechanism that means there is no screws to rust over time. It is a masterpiece of design! The Ashdown chairs also have pleasing folding mechanism. They are comfortable while not being bulky or difficult to move about. The delivery service was faultless. I cannot praise the whole experience enough.

October 1, 2024
Unprompted review
Cyan Teak Furniture logo

Reply from Cyan Teak Furniture

Thank you so much for the review, Ms Dearman. We're very pleased that you enjoyed your experience with us and hope you get lots of use out of your new furniture (perhaps when the sun makes an appearance again!). We'll make sure to pass on your lovely comments to the rest of the team.

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