Though I do love the easy click on/click off. I'm not amused with the auto connect as it ALWAYS connects with the closest and not my favourite one. Like why bother giving us the ability to ★ ser... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For my VPN needs 7 different devices are not enough. 10 as other providers allow, would be better! The functionality of CyberGhost VPN is great. No complaints necessary.
Company replied
So far so good. I was using a different VPN but saw the price of Cyberghost and switched. If later on and i don't like it i won't buy anymore because there are lot of other VPN services out there.
Company replied
Everything works the way it is suppose to. Except when your computer goes to sleep & you bring it back up the internet connection cuts out. If you turn off Cyber Ghost before it goes to sleep the inte... See more
Company details
About CyberGhost VPN
Written by the company
Founded in 2011 in Romania, we are the makers of one of the world's most reliable privacy and security solutions in the world: CyberGhost VPN. We secure and anonymize the online presence of over 30 million users across the globe.
With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.
With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.
Why CyberGhost VPN
Written by the company
- No Logs Policy
- "Here at CyberGhost, we’ve always followed the Privacy by Design principle. We don’t collect any type of data we don’t absolutely need. It’s the most reliable approach for us to provide you with a secure infrastructure and protect your digital privacy." Timo Beyel, CTO, CyberGhost VPN
- Global Servers Coverage
- With a global fleet of VPN servers in 90+ countries, we give you blazing-fast speeds and unlimited bandwidth. No more buffering, throttling from your Internet Service Provider, or proxy errors with our VPN connection!
- Connect to 7 devices at the same time
- Just one subscription covers and protects up to 7 devices simultaneously
45-day money-back guarantee
Test our VPN apps and enjoy our extensive money-back guarantee
If you aren’t 100% satisfied with CyberGhost VPN’s service for whatever reason, we have a money-back guarantee to safeguard your purchase.
Looking to buy a monthly subscription? We’ve got you covered with a 14-day money-back guarantee. Got hold of one of our longer subscriptions? You get 45 days to put our apps to the test.
Contact info
68 Polona Street, 010494, Bucharest, Romania
- support@cyberghost.ro
- cyberghostvpn.com
4.0
Great
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Terrible app
Serverlist is always empty on startup and constantly have marketing popups, although I deactivated them in the settings. This issue has been going on for years now.
June 30, 2026
Unprompted review
Reply from CyberGhost VPN
Hi Avviano, thanks for taking the time to leave a review.
We are truly sorry to hear about the ongoing frustration with the empty server list and the persistent marketing popups despite having deactivated them in your settings. This is certainly not the seamless experience we want you to have.
An empty server list usually indicates an issue with the app successfully communicating with our network, which can sometimes be resolved by a clean reinstallation of the application. However, since both this and the popup issue have been persisting for years, we would like our technical team to investigate this thoroughly to find a permanent fix.
Please reach out to our 24/7 customer support team directly so they can gather some diagnostics and resolve this for you. You can contact them securely via live chat at https://support.cyberghostvpn.com/hc/en-us, by emailing support@cyberghost.ro, or by submitting a request through our Zendesk platform at https://cyberghostvpnsupport.zendesk.com/hc/en-us/requests/new.
The CyberGhostVPN Team
Clickers Beware - GhostVPN service is literally a ghost
Watch what you click!
I've used GhostVPN since it came out. Like most subscribers, I've had the occasional issue over the years. I have it for both Windows and MacOS.
Today is the day to chuck it up to a loss and go elsewhere. Once again, it was working completely fine, until a random update request popped up. I stopped what I was doing, and clicked on the update. It installed. I restarted my iMac. Now, when you attempt to open the app, it just immediately closes. I've did the usual troubleshooting myself, prior to contacting GhostVPN. I ended up uninstall/install the app 3 more times. Rinse and repeat. All it did was the same thing. The moment to click on the button to turn on the app, it shuts down. If you click the black ghost in the upper, right-hand corner, it immediately shuts down. It was time to contact Ghost. After about 15-min, "cam" responded. Once I explained at length the issue, like I just did here, "cam" responded that help was now exhausted. I did all the work. No assistance provided. Wasted money on a another 3-yr subscription, and this is the level of "assistance" you receive.
I have this on seven of my computers. I know now not to click on that damn update button on my other systems. I most certainly learned the hard way.
June 29, 2026
Unprompted review
Reply from CyberGhost VPN
Hi Ralph, thanks for taking the time to leave a review and for being a loyal CyberGhost user since the beginning.
We are truly sorry to hear about the crashing issue after the recent macOS update, and we are even more disappointed to learn about your experience with our support team. It is certainly not the standard of service we strive to provide, and it is unacceptable that you were told assistance was exhausted.
We want to make this right and investigate both the technical issue you are experiencing on your iMac and the interaction you had with our agent. Could you please reach out to us with your ticket number or the email address associated with your account?
You can securely share this with us via live chat at https://support.cyberghostvpn.com/hc/en-us, by emailing support@cyberghost.ro, or by submitting a request through our Zendesk platform at https://cyberghostvpnsupport.zendesk.com/hc/en-us/requests/new. Once we have your details, we will escalate your case to our senior technical team immediately to find a proper solution for your Mac.
The CyberghostVPN Team
Reliable, Fast, Cheap, & Easy to use.
Reliable, Fast, Cheap, & Easy to use.
although it lack of some advance feature but it alrd enough and worth it.
June 8, 2026
Unprompted review
Does not work with F1 TV
Does not work with F1 TV. Also the app/interface for mac is not stable and disconnect. When you want to cancel and exercise your 14 days money back guarantee, you are transfered from agent to agent and being informed the lead-time is very long (I guess this is by design to get people to give up)
June 28, 2026
Unprompted review
Reply from CyberGhost VPN
Hi Tom, thanks for taking the time to leave a review.
We are truly sorry to hear about your frustrating experience with F1 TV, the Mac app stability, and the runaround you faced with your refund request. This is certainly not the standard of service we strive to provide.
We wanted to let you know that we have passed this on to our customer support team, and they will reach out to you soon to help process your cancellation and refund in accordance with our money-back guarantee.
We appreciate your patience and understanding while our team works to get this resolved for you as quickly as possible.
The CyberghostVPN Team
aykut akin
I am writing to submit a formal complaint regarding my recent subscription purchase and the failure of your company to honor its advertised 45-day money-back guarantee.
On [DATE], I purchased a CyberGhost VPN subscription based on your publicly advertised promise of a risk-free 45-day refund policy. However, after completing the purchase, I experienced serious issues that prevented me from using the service:
The CyberGhost applications could not be properly downloaded and/or installed.
The service could not be used as advertised.
Repeated attempts to obtain technical support were unsuccessful.
No effective assistance was provided to resolve the technical problems.
As a result, I exercised my right under your 45-day money-back guarantee and requested cancellation of the subscription and a full refund within the applicable refund period.
Despite my timely cancellation and refund request, the refund has not been processed, and no satisfactory explanation has been provided.
I consider this conduct to be a serious breach of your contractual obligations and a failure to honor the terms under which the subscription was sold. Advertising a money-back guarantee and subsequently refusing or failing to process legitimate refund requests may constitute an unfair commercial practice and could potentially violate applicable consumer protection laws.
Accordingly, I hereby demand:
Immediate confirmation of the cancellation of my subscription;
Full reimbursement of all amounts charged to my payment method;
Written confirmation that the refund has been processed.
If this matter is not resolved within 7 calendar days from receipt of this notice, I reserve all rights to pursue further action, including but not limited to:
Filing a chargeback/dispute with my card issuer or payment provider;
Submitting complaints to consumer protection authorities;
Reporting the matter to relevant regulatory agencies;
Seeking any other remedies available under applicable law.
Please treat this matter as urgent and provide a written response without delay.
June 16, 2026
Unprompted review
Reply from CyberGhost VPN
Hi Aykut Akin, thanks for taking the time to leave a review.
We are truly sorry to hear about the frustrating experience you had with installing the application, reaching technical support, and the delay with your refund request.
We saw your ticket number and we will investigate this right away. Our support team will get back to you via email through the same ticket number to confirm your cancellation and process your refund in accordance with our money-back guarantee.
As a reminder, for your privacy and security, we are unable to handle account or billing-related requests directly through public reviews. We appreciate your patience and understanding while we work to resolve this for you.
The CyberghostVPN Team
I'm on a learning curve as to how to…
I'm on a learning curve as to how to properly set it up. I don't want it on when I'm at home. My home network and router are secure. There are times when I wish to be anonymous at home. I'm on public Wi-Fi frequently and I need a VPN there. I want to be able to easily turn it off on.
June 24, 2026
Unprompted review
Everything is fine except when you…
Everything is fine except when you restart the VPN do not restart automatically.
June 23, 2026
Unprompted review
Everything works the way it is suppose …
Everything works the way it is suppose to. Except when your computer goes to sleep & you bring it back up the internet connection cuts out. If you turn off Cyber Ghost before it goes to sleep the internet connection works fine when you bring it back on.
June 20, 2026
Unprompted review
Excellent product
Excellent product, reliable servers, easy to use, convenient price. Only important defect in my case, there is no app for Apple TV. Not sure I’ll renew the subscription if this will not be implemented.
June 22, 2026
Unprompted review
Terrible service and the money-back guarantee is a lie.
The service is terrible and they aren't returning my money. Worst experience using a VPN ever.
I barely can watch a YouTube live stream with the brazilian server (even connected to the one best for streaming). The connection keep dropping and sometimes I can't even connect to the VPN server.
June 14, 2026
Unprompted review
Reply from CyberGhost VPN
Hi Glauco, thanks for taking the time to leave a review.
We are truly sorry to hear about your negative experience regarding your refund and the connection drops you encountered while trying to stream.
To address the streaming and connection issues with the Brazilian server, we recommend trying a few quick troubleshooting steps:
- Change your VPN protocol: Go to the app settings and switch to a different protocol (e.g., WireGuard®, IKEv2, or OpenVPN).
- Refresh your connection: Disconnect and reconnect to the dedicated streaming profile to obtain a new IP address.
- Clear your cache: If you are streaming via a browser, clear your browser's cache.
Regarding your refund, we cannot access account or billing details through public reviews for privacy and security reasons. Please reach out to our customer support team directly so they can investigate your refund status and help resolve this right away. You can contact them 24/7 via live chat at https://support.cyberghostvpn.com/hc/en-us, by emailing support@cyberghost.ro, or by submitting a request through our Zendesk platform at https://cyberghostvpnsupport.zendesk.com/hc/en-us/requests/new.
Nice!
Worked out well and everything as expected. App is absolutely intuitive and works fine on all devices. I'm streaming the world cup from Germany and got no problems at all. Price for 24+2 months is more than fair. 10/10 recommendation for Ghost VPN! :)
June 17, 2026
Unprompted review
Never ever
Never ever, I don't recommend them.
Last year I paid two years subscription and they now say I only have one year subscription because the two years is for new customers. I said they should have blocked that I could buy two years with the same account and they said good luck.
Edit: I had contacted before posting here and customer support didn't help. They said it's my fault and I have to pay one more year. Now they tray to show they want to help, well they can look for the case and contact me.
June 16, 2026
Unprompted review
Reply from CyberGhost VPN
We are incredibly sorry to hear about this frustrating experience regarding your subscription duration and the interaction you had with our team! This is definitely not the level of service or care we want to provide for our valued members. We want to make sure your billing and account details are thoroughly reviewed and properly handled, so please reach out directly to our dedicated support team at https://support.cyberghostvpn.com/hc/en-us so we can investigate this right away for you.
Warm regards,
The CyberGhost Support Team
I found the support competent and…
I found the support competent and helpful, and the response time was great, too. The only thing was that support was provided only in English, so I had to run the guidance through a translator, but it helped in the end...
June 13, 2026
Unprompted review
Reply from CyberGhost VPN
Thank you so much for sharing your experience with us! We are glad to hear that our team was helpful and quick to assist you, though we understand that communicating solely in English added an extra step to your process. If you ever need assistance in the future, please don't hesitate to reach back out to us at https://support.cyberghostvpn.com/hc/en-us, and our team will be more than happy to help you again.
Warm regards,
The CyberGhost Support Team
No obfuscation
No obfuscation, cannot even connect to the app, nor see or select any servers to connect to the VPN - beats the whole point of having a VPN that is to bypass restrictions and more security.
June 15, 2026
Unprompted review
Reply from CyberGhost VPN
We are very sorry to hear that you are unable to connect to our application or view our server list! Having full access to our network is essential for your privacy and security, and we want to help get this sorted out as quickly as possible. Please contact our dedicated support team directly at https://support.cyberghostvpn.com/hc/en-us so we can look into this connection issue for you right away.
Warm regards,
The CyberGhost Support Team
The quality of the stream was terrible
June 12, 2026
Unprompted review
Reply from CyberGhost VPN
We are very sorry to hear that you experienced poor streaming quality while using our service. Enjoying a smooth and reliable connection is incredibly important, and we want to help ensure you get the performance you expect. Please feel free to reach out to our dedicated support team directly at https://support.cyberghostvpn.com/hc/en-us so we can look into this for you right away.
Warm regards,
The CyberGhost Support Team
Super easy to use
Super easy to use. Connection is incredibly fast. The cost for 2 years was so good and worth it.
June 17, 2026
Unprompted review
Reply from CyberGhost VPN
Thank you so much for the excellent feedback! We are glad to hear that you are enjoying our user-friendly interface, fast connection speeds, and the value of your multi-year plan. We truly appreciate your support.
Warm regards,
The CyberGhost Support Team
It was easy to installl a d ude
June 16, 2026
Unprompted review
Reply from CyberGhost VPN
Thank you so much for the feedback! We are very glad to hear that you found our service simple to set up and navigate, and we truly appreciate you taking the time to share your experience with us.
Warm regards,
The CyberGhost Support Team
Easy to use.
June 15, 2026
Unprompted review
Reply from CyberGhost VPN
Thank you for your feedback! We are very glad to hear that you find our service simple and convenient to use, and we appreciate your support.
Warm regards,
The CyberGhost Support Team
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