CyberGhost VPN Reviews 

24,021
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 457 reviews, reviewers had a great experience with this company. Customers frequently praise the service for its ease of use, finding it simple to connect, set up, and operate across various devices. Many users highlight the fast and reliable connection speeds, noting little to no noticeable drop while using the VPN. The overall experience is often described as positive, with people appreciating the intuitive app interface and the consistent performance over several years. However, some people experienced issues with the application, reporting difficulties connecting, frequent freezing, or the app not working as expected on certain devices or operating systems. A few other people also felt that the subscription experience was not always straightforward, leading to decisions not to renew.

What people talk about most

User experience

Consumers find the user experience to be largely positive, describing the app as intuitive, easy to use, and... See more

Website

Customers consistently note ambiguous experiences with the website, with some reporting frequent internet... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising it as fantastic, reliable, and... See more

Application

Users describe ambiguous interactions with the app, with many experiencing significant issues such as... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with some finding certain plans to be a good deal,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Though I do love the easy click on/click off. I'm not amused with the auto connect as it ALWAYS connects with the closest and not my favourite one. Like why bother giving us the ability to ★ ser... See more

Rated 4 out of 5 stars

For my VPN needs 7 different devices are not enough. 10 as other providers allow, would be better! The functionality of CyberGhost VPN is great. No complaints necessary.

Company replied

Rated 4 out of 5 stars

So far so good. I was using a different VPN but saw the price of Cyberghost and switched. If later on and i don't like it i won't buy anymore because there are lot of other VPN services out there.

Company replied

Rated 4 out of 5 stars

Everything works the way it is suppose to. Except when your computer goes to sleep & you bring it back up the internet connection cuts out. If you turn off Cyber Ghost before it goes to sleep the inte... See more


Company details

  1. VPN Service
  2. Software Company
  3. Software Vendor

About CyberGhost VPN

Written by the company

Founded in 2011 in Romania, we are the makers of one of the world's most reliable privacy and security solutions in the world: CyberGhost VPN. We secure and anonymize the online presence of over 30 million users across the globe.

With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.

Why CyberGhost VPN

Written by the company

No Logs Policy
"Here at CyberGhost, we’ve always followed the Privacy by Design principle. We don’t collect any type of data we don’t absolutely need. It’s the most reliable approach for us to provide you with a secure infrastructure and protect your digital privacy." Timo Beyel, CTO, CyberGhost VPN
Global Servers Coverage
With a global fleet of VPN servers in 90+ countries, we give you blazing-fast speeds and unlimited bandwidth. No more buffering, throttling from your Internet Service Provider, or proxy errors with our VPN connection!
Connect to 7 devices at the same time
Just one subscription covers and protects up to 7 devices simultaneously

45-day money-back guarantee

Test our VPN apps and enjoy our extensive money-back guarantee

Test our VPN apps and enjoy our extensive money-back guarantee
If you aren’t 100% satisfied with CyberGhost VPN’s service for whatever reason, we have a money-back guarantee to safeguard your purchase. Looking to buy a monthly subscription? We’ve got you covered with a 14-day money-back guarantee. Got hold of one of our longer subscriptions? You get 45 days to put our apps to the test.

Contact info

4.0

Great

TrustScore 4 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.0

All reviews

(24,021)

894 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The purchase of this VPN has fulfilled…

The purchase of this VPN has fulfilled my expectations

March 24, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled to know that your purchase has completely fulfilled your expectations. Providing a reliable, secure, and satisfying experience is exactly what we strive for. Thank you so much for taking the time to share your positive feedback with us!

Warm regards,
The CyberGhost VPN Support Team

Rated 5 out of 5 stars

Great

Great
Perfect

March 24, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled that everything is perfect and working great for you. Thank you so much for taking the time to leave your positive feedback!

Warm regards,
The CyberGhost VPN Support Team

Rated 5 out of 5 stars

User-friendly and Reliable

Very easy to install, user-friendly and reliable

March 24, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled to know that you found the app very easy to install, user-friendly, and reliable. Providing a seamless and dependable experience is exactly what we strive for. Thank you so much for taking the time to share your positive feedback!

Warm regards,
The CyberGhost VPN Support Team

Rated 5 out of 5 stars

Very happy

Very happy. I finally can watch survivors!!!
The connections are excellent and pricing is reasonable. What else do you expect from a VPN?

March 21, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled that you are very happy with the service and that you can finally catch up on all the outwitting, outplaying, and outlasting on Survivor! Providing excellent connections for streaming at a reasonable price is exactly what we aim for.

Thank you so much for taking the time to share your positive experience, and happy streaming!

Warm regards,
The CyberGhost VPN Support Team

Rated 1 out of 5 stars

crap

crap
they renew my subscrition
on a new card i didn't even provide to them

i need my money back

March 20, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

Hi Jay Jarama. We are truly sorry to hear about your frustration regarding the unexpected subscription renewal. We completely understand your concern about how a new card was charged. Often, payment processors or banks automatically update billing details for recurring subscriptions when a new card is issued to ensure there is no interruption of service. However, we want to investigate this billing matter and help you get this sorted. For privacy and security reasons, we cannot access account or billing details here on social media. Please reach out to our support team via live chat at https://support.cyberghostvpn.com/hc/en-us or by emailing support@cyberghost.ro. If you already have a ticket number from contacting them, please send us a direct message on our social media channels so we can personally escalate your case. The CyberGhost Team 💛

Rated 5 out of 5 stars

Very easy app to use

Very easy app to use. It doesn’t shut off on you when you need security the most. Other apps seem to run faster than with my old VPN.

March 21, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled to know that you are finding our app very easy to use and completely reliable when you need security the most. Keeping your connection stable and secure without unexpected dropouts is always our top priority.

Providing an uncompromised blend of top-tier security and high-speed performance is exactly what we strive for.

Thank you so much for taking the time to share your positive experience!

Warm regards,
The CyberGhost VPN Support Team

Rated 5 out of 5 stars

Vast choice of servers

Vast choice of servers, great stability so far.

March 20, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled to know that you are enjoying our vast choice of servers and experiencing great stability so far. Providing a reliable connection with plenty of options to choose from is exactly what we strive for.

Thank you so much for taking the time to share your positive experience!

Warm regards,
The CyberGhost VPN Support Team

Rated 5 out of 5 stars

I was looking at switching internet…

I was looking at switching internet providers and came across CyberGhost VPN when researching providers in my area (internet). It has allowed me to feel safe in a world full of hackers.

March 21, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

Thank you for sharing your experience! We are so glad to hear that choosing our service has allowed you to feel safe and protected in a world full of hackers. Providing that peace of mind and top-tier security is exactly why we do what we do.

If you ever need any assistance as you continue using the service, please don't hesitate to reach out to our Support team at https://support.cyberghostvpn.com.

Warm regards,
The CyberGhost VPN Support Team

Rated 5 out of 5 stars

Awesome experience

Awesome experience

March 18, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled to know that you are having an awesome experience with our service. Providing a top-tier, reliable, and user-friendly product is exactly what we strive for.

Thank you so much for taking the time to share your positive feedback!

Warm regards,
The CyberGhost VPN Support Team

Rated 5 out of 5 stars

Excellent choice for me

This VPN offers a competitive price compared to its competitors. It has slightly less content and a simpler interface than NordVPN, but it installs quickly, has easy settings, and works well. It’s an excellent choice for those looking for a simple and effective tool.

March 20, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled to know that you find CyberGhost to be an excellent choice for a simple, fast, and effective tool. We appreciate your honest comparison regarding our competitive pricing and streamlined interface, as we purposely design our settings to be user-friendly and quick to set up while delivering top-tier performance.

Thank you so much for taking the time to share your well-rounded and positive feedback!

Warm regards,
The CyberGhost VPN Support Team

Rated 5 out of 5 stars

CygerGhost VPN is reliable and well priced.

Have been using CyberGhost VPN for a number of years and always found them to be a reliable and private VPN. I have used the service in my home country to protect my privacy and also whilst travelling overseas to enable my emails to be read as if I was home.

March 20, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled to know that you have trusted CyberGhost for a number of years and have always found us to be a reliable and private VPN. It is fantastic to hear that our service successfully protects your privacy at home and keeps your email and communication seamless while traveling overseas.

Thank you so much for your long-term loyalty and for taking the time to share your great experience!

Warm regards,
The CyberGhost VPN Support Team

Rated 5 out of 5 stars

Excellent value & great service

I was given a great rate three years ago which the company is honouring without increase until I decide to terminate my contract. That’s unheard of in any industry.

March 13, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled to know that you are pleased with your rate and that our commitment to honoring your original pricing has stood out to you. We believe in transparency and fairness, and rewarding our loyal users by maintaining their rates without unexpected increases is exactly how we like to do business.

Thank you so much for taking the time to share your fantastic feedback and for recognizing our dedication to our customers!

Warm regards,
The CyberGhost VPN Support Team

Rated 5 out of 5 stars

CyberGhost Performance exceeds NordVPN one !

I was using NordVPN based on all the tests and feedbacks shared in the media about the leading performance of NordVPN compared to its competitors, but I must say that I have been highly surprised by the level of performance from CyberGhost which overcomes NordVPN in term of connection time and speed both in download and upload !

March 16, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled to know that you have been highly surprised by our performance and that CyberGhost is outperforming your previous experience in terms of connection time, download speed, and upload speed. Providing top-tier performance that exceeds expectations is exactly what we strive for.

Thank you so much for taking the time to share your fantastic feedback and for choosing us to keep you connected!

Warm regards,
The CyberGhost VPN Support Team

Rated 5 out of 5 stars

Worth every penny

Worth every penny

March 12, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled to know that you feel our service is worth every penny. Providing a high-quality, reliable, and secure VPN experience that delivers great value is exactly what we strive for.

Thank you so much for taking the time to share your positive feedback!

Warm regards,
The CyberGhost VPN Support Team

Rated 5 out of 5 stars

Very reliable and works good

Very reliable and works good

March 14, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled to know that you find our service very reliable and that it works good for you. Providing a dependable and seamless experience is exactly what we strive for.

Thank you so much for taking the time to share your positive feedback!

Warm regards,
The CyberGhost VPN Support Team

Rated 2 out of 5 stars

How to use its ok, terrible streaming performance

How to use its ok, but useless in terms of streaming performance. Streaming of F1 on Austrian servers is impossible, Terrible quality and cutouts, even in recorded streams. False promises are made. no fun at all. Why should I pay for something doesn't work?

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

It really does not work reliably

It really does not work reliably, moreover it's own by
Kape Technologies plc (formerly Crossrider Ltd.), a British-Israeli company owned by businessman Teddy Sagi. Kape owns the VPN service and cybersecurity companies CyberGhost, Private Internet Access, ZenMate, ExpressVPN, and Intego. The development center of Kape is located in the Azrieli Sarona Tower in Tel Aviv.

March 12, 2026
Unprompted review
Rated 4 out of 5 stars

The handling of the VPN is as easy as it gets

The handling of the VPN is as easy as it can get. Unfortunately, the VPN did not do what I needed as a lot of their servers appear to be black listed regarding the circumvention of geo blocking (this may be the case for most of the bigger providers). Anyway, the main point is actually that the refund had been granted fast and without any discussion, contrary to what I usually experienced.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and easy to install.

March 7, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled to know that you found the app fast and easy to install. Providing a quick and hassle-free setup experience is exactly what we aim for.

Thank you so much for taking the time to share your positive feedback!

Warm regards,
The CyberGhost VPN Support Team

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