The process of trading in my bicycle for a newer one went really smoothly. A quick email with photos of my bike and I had a firm quotation. The new bike was delivered and the collection of mine was do... See more
Company replied
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Review summary
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Reviews shaping this summary
Vitus zx-1 evo sram red axs ordered on-line and received a couple of days, well packaged. Superb bike hardly a mark on it and the main one on the downtube was rubbed off by the guy at Bicycle Lo... See more
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The staff were great and couldn’t do enough to help. The young lady was very educated on the tech, supportive of my lack of experience any gave me a full opportunity to try out the bikes as many times... See more
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My bike was in tip top condition when purchase, it's a stunning Pinerello Dogma. Staff always helpful and friendly. I took the bike back for a minor saddle adjustment and the mechanic (Todd) was ver... See more
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Company details
Written by the company
Since 2013 we have been the premier Pre Owned bike experts in the UK. Our long established team are happy to chat and give honest advise. Safety - Buy in Confidence Our buyers know what to look for. Our mechanics are thorough. Buying a pre-owned bike has pitfalls, we remove them. We check carbon thoroughly and ensure all components are sound. We ensure bikes are from a reliable source and not stolen. Every bike is serviced, tested and warranted. Value for Money Our network of suppliers and regular trusted customers means we have access to quality stock at the right price. Sustainability Our model extends the life cycle of quality products. We recycle, resell and reuse as many components as possible.
Contact info
27 Sury Basin, KT25NZ, Kingston, United Kingdom
- 02085468289
- support@cycleexchange.co.uk
- cycleexchange.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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It was a simple experience with good…
It was a simple experience with good communication and prompt delivery
February 9, 2026
Reply from Cycle Exchange
Hi Peter, hope you're enjoying the Domane and thanks for the review. 🙏
Excellent service
February 3, 2026
Unprompted review
Reply from Cycle Exchange
Hi Rick, thanks for the review 👍
2 bikes had off these now good service…
2 bikes had off these now good service and fast delivery
February 6, 2026
Reply from Cycle Exchange
Hi Mark and welcome back. Hope you're enjoying the new addition to your fleet 😜 all the best.
I’m so happy with my new bike
I’m so happy with my new bike, and really pleased with the service from Cycle Exchange. The team are responsive to messages and so helpful. My order was shipped within less than 24 hours and it’s exactly as expected.
Unfortunately the chosen courier APC were pretty poor with a delayed delivery and lack of communication. Not a fault of Cycle Exchange at all and wouldn’t stop me using them again in the future.
February 6, 2026
Reply from Cycle Exchange
Hi Samara, hope the Cervelo S5 build is going well and you've manage to get out to enjoy. Sorry to hear there was a delay on your delivery but glad got to you in the end 👍 Enjoy.
Don’t think I will buy new again
Don’t think I will buy new again, I purchased through a cycle to work scheme and the process couldn’t of been easier, the help and support via email was first class and when the bike arrived it was beyond my expectations, highly recommend
February 5, 2026
Reply from Cycle Exchange
Hi Gareth, that's what we like to hear 👍 Hope you're enjoying the Ribble.
What’s there not to like
What’s there not to like, you walk in and surrounded by all these gleaming beautiful bikes, I wish I could afford them all!!!
January 22, 2026
Reply from Cycle Exchange
Hi Dimitri, glad you enjoyed the shop experience 😍 . Hope you enjoy the Cinelli.
If I could give 10 stars
If I could give 10 stars, I would.
I have long searched for a pinarello Dogma F, and I ended up buying at Cycle exchange as the bike looked as it was new, however the price was super convenient, way below the price of a new model.
I would say thanks to every single member of staff who helped me and showed knowledge, passion and dedication.
February 5, 2026
Reply from Cycle Exchange
Hi Domenico, thanks for the lovely feedback, it's much appreciated 😍 Hope you're enjoying the Dogma F. All the best 😁
Greedy
Got an offer through for my bike which was quite frankly offensive, considering they are marketing the EXACT same models/specs for what would have been a 133% markup. Just plain greedy. I'd rather them just come out and say they didn't want it rather than try and pull my pants down. Madness. Complete waste of time.
February 12, 2026
Unprompted review
Reply from Cycle Exchange
Hi Adam, we price dynamically according to where the market demand is at the time of submission. Your model of bike is now in much less demand than it was previously. The one you are comparing to has been unsold for a while. We can always sell on commission for you, so sale or return with fixed margin. If we didn't want it we wouldn't offer. Sorry it didn't work out and best of luck with the sale.
Reply from Cycle Exchange
Hi Brian, thanks for the review, hope you're enjoying the CAAD12. 👍
Dogma F12
I bought an F12 from cycle exchange and it was a great price.
The bike is absolutely immaculate, it could almost pass as new.
Friendly staff and a nice easy transaction.
January 19, 2026
Reply from Cycle Exchange
Hi Martin, great to hear and thanks for taking the time to review. Enjoy 😊
Great business model for high end cycle exchange/ pre owned purchase
Max is a cycle enthusiast over a sales person that supported me through the whole purchase of a pre owned late model Cannondale Synapse at nearly 50% of the current RRP. I was made to welcome and given the opportunity to test ride the bike irrespective of a commitment to buy. Once I agreed to purchase, the bike was given a thorough check and final tune by the on site work shop while I waited and I was able to take the bike straight after that. Cannot recommend them highly enough.
February 2, 2026
Reply from Cycle Exchange
Hi Mike, thanks for the lovely feedback, it's been passed on to Max, much appreciated 🙏 Enjoy
Big thanks to Mo and the team for…
Big thanks to Mo and the team for converting my Diverge to GRX Di2 really helpful throughout and kept me updated and its just so much better for the upgrade, flies along!
February 6, 2026
Unprompted review
Reply from Cycle Exchange
Hi Pie, thanks for the lovely feedback, it's been passed on to Mo 🙏 Enjoy the Diverge.
Absolutely brilliant
Absolutely brilliant. Bought my dream bike from them recently. Could not be happier with the service and bike. 5 stars well deserved.
January 26, 2026
Unprompted review
Reply from Cycle Exchange
Hi Lawrence, appreciate the review. Hope you enjoy 😊
5 star service …
All the staff that I spoke to were very polite and helpful. My questions were answered in a very quick time by email giving you confidence that you were not being misled
January 30, 2026
Reply from Cycle Exchange
HI Terry, appreciate you taking the time to review 😊Hope the F12 is going well and you're enjoying.
Great communication and a pleasure to…
Great communication and a pleasure to deal with. Thanks guys!
January 30, 2026
Reply from Cycle Exchange
Hi Jonathan, that's lovely to hear, much appreciated. Have fun on the Brother. 😊
Top quality delivery service
Top quality delivery service.
Great information and advice from the gent who delivered it
January 30, 2026
Reply from Cycle Exchange
Hi Leon, appreciate the lovely feedback, will pass on to our delivery team. Hope you enjoy the Bianchi. 👍
Reply from Cycle Exchange
Morning Filippo, thanks for the review and hope you're enjoying the Madone. 👍
Fantastic staff all of whom have a deep…
Fantastic staff all of whom have a deep love and knowledge of all things BIKE.
January 28, 2026
Reply from Cycle Exchange
Hi Adam, great to have you back with us 👍 and hope you enjoy the S-Works build we did for you. All the best
Reply from Cycle Exchange
Hi Stephan, hope you've managed to get the Factor built and on the gravel 😊 Enjoy
New Pinarello
Bike exactly as described. Brilliantly packaged and super fast delivery. Customer service excellent too - all queries answered promptly. Would definitely use again.
January 23, 2026
Reply from Cycle Exchange
Hi Kevin, hope you've managed to get out on the F7 and take it through it's paces. Appreciate you taking the time to feedback. All the best. 🙏
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