BikeExchange Reviews 110

Had issue with the delivery - been trying to get in contact with their customer service. No one answers their phones, no one reached out after I left a message. no one responded to whatsapp messages, or via email/chat. There's no way to get in contact with anyone if something goes wrong. Abysmal support - if you want to risk thousands of dollars you're welcome to roll the dice with this company.

Helmet was so comfortable and priced good.

I bought a new bike it says so on my invoice. What showed up is a used bike that is damaged. And. I have called during business hours 4 times on 3 seperate days to resolve the issue, no one is ever there. And no one has called me back. What a scam.

The bike I bought was not in stock as advertised.

Excellent service and excellent bicycle, it will be better if the bicycle had tubeless tires.

Great transaction for a great priced bike! Delivered in only a couple days!

Order the bike Frameset, the retailer just emailed that they will not be able to fulfill. This seem like a bit scam

Easy to find what I wanted and prompt service since it was shipped quickly by the seller

Riding around cut a big old fart and the wheels came off and rolled away.

My bicycle arrived in a color I didn't order. I need it to train and prepare for my first Gran Fondo New York, and the reason I didn't order it before is because I didn't have enough money. Now that I've ordered it, I see it's not the color I expected. I called the store several times, but they're not answering my calls anymore, which is very unpleasant to receive from the people who sold me the bike.

Found a bike I was looking for at a discounted price and was ready to buy. Bingo paid through PayPal and now await the bike. Just bought a couple of hours ago.

Paid and get no emails as to where it is? WHERE IS MY BIKE????

Accurate description of the product I purchased. It was a quick delivery and I’m satisfied with the bike!!

New Jersey Bike Riders

I spoke to someone at the store by phone to confirm availability, condition and shipping details to Indiana on Tuesday afternoon. The person who assisted me was very helpful. I placed the order right after I got off the phone and received my bike Thursday afternoon. Friendly and fast.

My experience with the Bike Exchange was a top of the Cannondale bike for a good price with a speedy delivery. I would recommend and use them again.

Order Canceled for wrong price on Website.

I placed an order for a Larkspur 2, and received an email 3 days later that the order would have to be canceled because the price was incorrect on website. No opportunity to pay the difference or receive a discount or percentage off of my next purchase for the Bike Exchange oversight. I repurchased the bike, because I could not find it available anywhere else, but this I will not be purchasing the two remaining orders for family bikes through Bike Exchange.

I was nervous making a huge purchase online I worried for nothing what a great company!! I had my new e-bike within 4 days of purchase!! Thank you so much highly recommended!!

Zen was very helpful and patient. He knew the bike and he knew how to order it.

Great and fast service

The shopping experience was seamless with great deals.