Located this bike for 50% off compared to several other online retailers. It was received quickly with no damage, and assembly was quick. Saved me several hundred dollars. Would definitely consider us... See more
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Review summary
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As I was trying to make my purchase, it would not go through with 2 different credit cards which both have a zero balance. I tried several times on both cards and then shut down your app and the... See more
Company replied
The process worked pretty well. I think BE should provide more information on what to expect on the front end for folks buying through them via an external vendor for the first time. Other than that t... See more
Excellent bicycle 10 speed linear shift simple , from walk speed to 35 mph 1 hand 1 control. simple . Excellent Cable disc brakes easy adjustments and calibration feel. aggressive road tires ,ha... See more
Company details
About BikeExchange
Written by the company
At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform.
Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease.
Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup.
We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews.
Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere.
Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.Contact info
829 Riverside Dr., 28801, Asheville, United States
- 949-344-2444
- info@bikeexchange.com
- www.bikeexchange.com
Shop the best deals on BikeExchange
4.0
Great
111 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The shopping experience was seamless…
The shopping experience was seamless with great deals.
February 19, 2026
The deal was too good to be true
The deal was too good to be true. After ordering and being charged I got a call from the bike shop that they did not actually have the bike available and if i wanted a different size. They were nice about it and refunded me pretty quickly, but the bike has remained advertised a week later.
February 6, 2026
Worked with me directly to guarantee I…
Worked with me directly to guarantee I was buying what I was looking for exactly!
February 11, 2026
Spent a lot of time researching and…
Spent a lot of time researching and purchased bike and then recieved email that the bike wasn’t available.
February 10, 2026
Two Thumbs Up
Good price, easy process, and I received the bike three days after ordering. Can't ask for much more. Would absolutely order through them again.
January 27, 2026
The bike was not actually available and…
The bike was not actually available and the bike shops tried to sell me a completely different bike.
February 2, 2026
Price and product was as advertised
Price and product was as advertised. I had serveral question. They respond immediately. Highly recommend them and will use them again
January 22, 2026
emonda alr frameset…
Item was as described and well packaged. I would order from them again.
January 25, 2026
An easy purchase and fast delivery
The frame I ordered arrived a couple of days early and in perfect condition. The Bike Exchange web site descriptions of the product were accurate and I was able to acquire parts for the build that will fit without having to return anything in order to complete assembly.
January 23, 2026
Great Deal
I was able to find the make and model of bike I was looking for in the color I really wanted. I received my bike in a timely manner. The bike was sold as new and I received warranty information from the manufacturer. The was used as a demo as there was some unvleaned dirt still on it. However like new condition. And I have test rode bike before so I am not worried about the little bit of dirt.
January 14, 2026
Felt IAx Advanced
I recently purchased an IAx | Advanced | Ultegra Di2 from bikexchange.com and overall had a very positive experience. Shipping was fast and the price was excellent—hard to beat for this level of bike. Everything arrived in good condition and as described.
I’m withholding one star due to a couple of small issues: there were no headset spacers included, and the brake lines were routed a bit strangely, which required some extra attention on setup. Nothing deal-breaking, but worth noting.
Overall, great value and smooth transaction with no major complaints. I’d still recommend bikexchange.com and would consider buying from them again.
January 10, 2026
Reply from BikeExchange
Thanks for reaching out and we are sincerely sorry for your experience. Please reach out to us at info@bikeexchange.com and we will get you taken care of ASAP.
Product listed as available but not in stock
Sadly, I purchased a bike through the website, and shortly afterward I received a call from the store informing me that the bike listed as available on BikeExchange was actually not in stock.
I was offered several alternative solutions, but none of them included getting the bike I originally wanted, which is a real shame. While I’m not sure where the mistake originated, I was ultimately the one affected by this situation.
January 7, 2026
Reply from BikeExchange
Thank you for taking the time to share your experience and we apologize for the disappointment this has caused. While BikeExchange connects customers directly with independent bicycle retailers using direct inventory feeds, in rare cases, a retailer may sell a bike in-store before their inventory update is fully reflected on our platform. Unfortunately, this appears to have been one of those instances.
We understand how frustrating it is to place an order for a specific bike only to learn it’s no longer available, and we regret that we weren’t able to secure the exact model you were looking for. Your feedback is important and helps us continue improving inventory reliability and communication across our marketplace.
If you have any questions or would like assistance finding a similar option in the future, our team is always happy to help.
Super easy buying process
Super easy buying process. Shipped and delivered within a week of purchasing
December 31, 2025
Bike People Trying to play in the tech world
I purchased a bike through Bike Exchange and it turns out the partner shop didn’t have the bike in stock. It was 6 days before the partner shop finally returned my emails and informed me that they didn’t have the bike. I’m sure Bike Exchange will say this is out of their control but if they are going to broker deals, they need to have systems in place to ensure bikes are shipped within a certain time frame and communication is maintained between the consumer and shop. Not just collect a fee and move on. Have some checks and balances. It’s not hard to do with technology these days.
December 31, 2025
Unprompted review
Saved the day
Saved the day! Broke my frame today and need a bike in my budget to keep me training for race season. You had it! Thanks
January 4, 2026
Nice bike, great price, very satisfied
The website description and pictures of the bike I bought were accurate, and liked knowing where the bike was located as I was able to put a deposit down online, drive to the shop to test ride it, and pick up vs shipping. Price was great, and bike shop was great to deal with, it was ready to test ride when I got there and it was an easy decision to complete the purchase.
December 26, 2025
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