The process of trading in my bicycle for a newer one went really smoothly. A quick email with photos of my bike and I had a firm quotation. The new bike was delivered and the collection of mine was do... See more
Company replied
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Review summary
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Vitus zx-1 evo sram red axs ordered on-line and received a couple of days, well packaged. Superb bike hardly a mark on it and the main one on the downtube was rubbed off by the guy at Bicycle Lo... See more
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The staff were great and couldn’t do enough to help. The young lady was very educated on the tech, supportive of my lack of experience any gave me a full opportunity to try out the bikes as many times... See more
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My bike was in tip top condition when purchase, it's a stunning Pinerello Dogma. Staff always helpful and friendly. I took the bike back for a minor saddle adjustment and the mechanic (Todd) was ver... See more
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Company details
Written by the company
Since 2013 we have been the premier Pre Owned bike experts in the UK. Our long established team are happy to chat and give honest advise. Safety - Buy in Confidence Our buyers know what to look for. Our mechanics are thorough. Buying a pre-owned bike has pitfalls, we remove them. We check carbon thoroughly and ensure all components are sound. We ensure bikes are from a reliable source and not stolen. Every bike is serviced, tested and warranted. Value for Money Our network of suppliers and regular trusted customers means we have access to quality stock at the right price. Sustainability Our model extends the life cycle of quality products. We recycle, resell and reuse as many components as possible.
Contact info
27 Sury Basin, KT25NZ, Kingston, United Kingdom
- 02085468289
- support@cycleexchange.co.uk
- cycleexchange.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Really easy to contact and deal with…
Really easy to contact and deal with via email.
I traded wheel in for credit and used that towards a bike. They swapped the saddle out before sending as well - all good.
Knocked one star off as they were let down by their courier APC, 3 failed collections.
November 27, 2025
Reply from Cycle Exchange
HI Simon, thanks for taking the time to feedback, appreciate our courier let the process down on this one with failed collections but glad all got sorted in the end. Hope you're enjoying the Grail 😁and all the best.
Very good all round experience
Great product at a very good price, really good service. I emailed with some questions and got a very quick, clear response. Every step after that was met with really prompt and clear communication and the frame we have bought is brand new (oldish stock) at half the price and absolutely mint. Really impressive product and customer service and would definitely recommend.
November 26, 2025
Reply from Cycle Exchange
Hi Andrew, hope the S5 build has gone well and you're out enjoying. All the best and thanks for taking the time to review. 👍
Really good bike in good condition at…
Really good bike in good condition at an attractive price.
November 25, 2025
Reply from Cycle Exchange
Hi Richard, glad to hear you're pleased with the Orbea and thanks for the review. All the best. 🙏
Excellent customer service
I recently bought a bike frame from the Kingston store. The team - both in the office and the bike mechanic - went out of their way to be accommodating and helpful, as well and being incredibly friendly and knowledgeable. Hugely recommend them.
November 26, 2025
Unprompted review
Reply from Cycle Exchange
Hi Anon, glad to hear it 😁 All the best.
Reply from Cycle Exchange
Hi Tim, thanks for the lovely feedback and glad you're enjoying the S-Works 😍. All the best
Super happy with my new bike and the…
Super happy with my new bike and the service I received, they were very friendly and patient
November 18, 2025
Reply from Cycle Exchange
Hi Ben, glad to hear that you're enjoying the Ribble. It was meant to be 😊 All the best.
This is my second Pinarello from Cycle…
This is my second Pinarello from Cycle Exchange - the first, a Dogma, is still great and going strong but I wanted something for endurance and liked the look of the X series so bought a 5 and upgraded cockpit to the fully integrated Talon. Fantastic support from start to finish once again and great advice, The whole team are fantastic but big thanks to Matt, Josh and Hazel. I will back as practice the 'n+1' concept of how many bikes you need and would not look anywhere else.
November 25, 2025
Unprompted review
Reply from Cycle Exchange
Hi Nick, lovely to have you back with us 😍 and hope the new addition to your Pinarello family is seeing some action 😁We'll see you for that N+1 in the New Year 😜. All the best.
Reply from Cycle Exchange
Hi Roger, appreciate the review and hope you're enjoying the Ribble. All the best.
Great experience and a great bike
Great experience and a great bike! Nice to be buying something which is reused.
November 17, 2025
Unprompted review
Reply from Cycle Exchange
Hi Peter, thanks for the lovely feedback, always great to find a new home for these beautiful bikes 😍 Hope you're enjoying the Rondo.
Reply from Cycle Exchange
Hi David, thanks for the feedback, much appreciated. Hope you're enjoying the Ribble. 🙏
Helpful service and good value
October 27, 2025
Reply from Cycle Exchange
Hi Nicholas, hope you're having lots of fun on the Domane and thanks for the review. 😁
Flexible and understanding approach...finally got the right bike
Were flexible and patient about me trying a few options because I was a bit undecided as to what kind of bike I wanted. Really appreciated that.
October 23, 2025
Reply from Cycle Exchange
Hi Dmitri, glad all worked out well for you. All the best 👍
Great service from start to finish!
So pleased with every aspect of this company! I got a great deal on a bike that it in fantastic condition. They delivered to my home within 2-3 days and the courier they used was absolutely lovely. The customer service over the phone and email was excellent, which seems like it's becoming harder and harder to find these days.
October 22, 2025
Reply from Cycle Exchange
Hi Alex, thanks for taking the time to do the review, it's much appreciated 🙏 Enjoy the Emonda
Knowledgeable & v helpful staff
Knowledgeable & v helpful staff. A pleasure to be in the shop
October 21, 2025
Reply from Cycle Exchange
Hi Nick, thanks for the lovely feedback. All the best.
Outstanding service
Incredibly patient and considered care in helping me to chose the right bike for my needs. Very impressive.
November 2, 2025
Reply from Cycle Exchange
Hi Chris, thanks for taking the time to review. Will pass on the feedback too the team and hope you enjoy the Wilier 😁
A nice bunch who care about what they do
July 2, 2025
Reply from Cycle Exchange
Hi Sam, hope you're flying on those new wheels. Thanks for the review. 🙏
Helpful service and prompt replies to…
Helpful service and prompt replies to questions.
October 30, 2025
Reply from Cycle Exchange
Hi Simon, thanks for the great feedback, much appreciated.
Great Service
Great service from the guys at Cycle Exchange as always. Have dealt with Josh since the early days, quality bikes that are thoroughly checked over. Highly recommended
October 15, 2025
Reply from Cycle Exchange
Hi Lee, great to have you back and thanks for the lovely feedback. Hope you're enjoying the Aethos. All the best. 🙏
Second bike, still wonderful
I’ve bought a second bike from Cycle Exchange and have continued to find them to be helpful, knowledgeable, trustworthy and of course great value.
October 29, 2025
Reply from Cycle Exchange
Hi Paul, lovely to have you back. Hope you're enjoying the Soloist, all the best 😁
Trusted outfit for a good deal
My experience was quick, helpful, and ultimately, I exchanged my bike for a pre-loved bike - a great option to have available through a trusted outfit like cycle exchange
September 24, 2025
Unprompted review
Reply from Cycle Exchange
Hi Susan, hope you're enjoying the Supersix and thanks for taking the time to do a review. Much appreciated 👍
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