I bought a Cube e-bike in March 2025 and was initially uninspired. This was to do with my prostrate operation four weeks before which took longer to get over. I’m now a big fan of this bike with a de... See more
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Sadly disappointed with my first service on my whyte mountain bike. Returned dirty when assured it would be valated. Cogs not cleaned caked in gunk. Will not return as this was the second bad experien... See more
Company replied
My third bike in the workshop with Josh for a full service and yet again amazing level of care and knowledge. He was also on his own the week I booked in and still the timescales were honoured. My C... See more
cannot agree with the two recent reports unhappy with cyclehouse and its owner. Having just got my son's MTB back from a service/wheel repair in perfect order and within the last 2 months had a set u... See more
Company replied
Company details
Written by the company
Warrington’s local independent bicycle and eBike specialist. At Cyclehouse Warrington, we live and breathe bikes. We carry a range of top quality international brands including Cannondale, GT, Whyte and Scott in our 3000 sq ft store in central Warrington. We cater for all cyclists from Road, Mountain, Leisure, Commuting and Junior. Our aim is to guide you through the process of choosing the right bike in the right size and providing best in class service. Moving with the times, our Electric Bike offering composes of Scott, Whyte, Haibike, GT, Cannondale and Wisper. It covers all bases from around £1500 upwards. We operate a fully equipped service and repair centre within our store and our mechanics are all industry trained in all aspects of both bike and ebike service and updates. We are certified for Bosch, Shimano and Yamaha electric motors. Contact us for all your cycling needs.
Contact info
Unit 1 Portland Trade Park, WA2 7NS, Warrington, United Kingdom
- 01925 575999
- info@cyclehouse.co.uk
- cyclehouse.co.uk
4.2
Great
29 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Sadly disappointed with my first…
Sadly disappointed with my first service on my whyte mountain bike. Returned dirty when assured it would be valated. Cogs not cleaned caked in gunk. Will not return as this was the second bad experience. Ok first problem was eventually rectified, suspect bottom bracket problem, returned to me with same clunking noise, took it back and faulty pedal found to be the cause. Again bike returned dirty, its only three months old. Taken photos day after supposed service carried out. Not content will not return.
July 3, 2020
Unprompted review
Reply from Cyclehouse
Adrian.
Lets summarise here.
You had an issue with your new bike. We attended to it in a timely manner by stripping and re assembling your bottom bracket and greasing the threads which we thought may have caused the noise.
The noise persisted and you returned. I personally test rode your bike and figured out that it must be the pedals that were clicking so i immediately fitted more expensive ones while you waited.
That DID solve your problem.
You mentioned that we'd left grease marks on the bike so yes, i did say i would clean it when it returned for it's 1st service. When it was returned i admit i forgot about this and my mechanic Chris carried out your service as normal.
I think you may have the wrong idea about 1st FREE service! We don't clean the oil and dirt that has built up on cassettes and chains during this service, it's merely a bedding in service and is free of charge as a courtesy for all our customers.
I am sorry that we did not remember to clean the grease marks of your frame but there has been a Pandemic occurring over the last four months and we have worked tirelessly from morning until night to supply and service 100's of bikes often leaving after 8pm. We have served 1000's of satisfied customers in our 15 years in Warrington and have rarely met with this kind of negativity.
I think you are very ungrateful and your review is very unfair.
It is obviously your choice to shop wherever you choose in the future and i hope you find satisfaction elsewhere.
Si Owen
Owner
Cyclehouse
Whyte 805 - Great Service
I Purchased my Whyte 805 v2 bike from Cycle house on the cycle to work scheme a little while back and wanted to wait until i had the bike a while to review.
The service i got was top notch from Simon at Cycle House and the bike build was completed quickly. He gave me some good advice as I am fairly new to cycling which was helpful and there was no pushy sales tactics.
Would use again and have recommended others who have asked about my bike to give Simon a call.
June 16, 2020
Unprompted review
Reply from Cyclehouse
Ian. Thanks for your kind words. Glad your enjoying your Whyte 805. They are fantastic bikes. Simon.
Avoid people liars and say work needs doing when it doesn’t
Avoid people they will not reply to your messages once they have your bike customer service is shocking owner Simon is a liar .kept reading my messages and ignoring me when I was asking for advice and what was going on with my bike then tells me after 7 days it’s not even been looked at joke ! Well where do i start with this con artist company and owner
Thru axle stuck simple job tried to rip me off by charging me £400 for a wheel rebuild which it didn’t need phoned 3 other bike places and they said this was not right and was a ridiculous amount to try and charge. The owner simon is a liar and likes wasting customers time sends aggressive messages also
May 19, 2020
Unprompted review
Fantastic service
Fantastic service. Purchased my beautiful GT AGGRESSOR EXPERT MTB 2020 with Cyclesheme (Cycle to work).
Even in these unsecertin times Si kept me informed on how my order was getting on. Came into stock in less than a week. Thanks and see you again.
April 2, 2020
Unprompted review
Reply from Cyclehouse
David. Thanks so much for taking the time to review us. It's much appreciated. Hope you enjoy your new GT bike. See you next time.
Si @ Cyclehouse.
Just had my GT Zaskar serviced new…
Just had my GT Zaskar serviced new brakes discs + callipers gear cables and bb the bike is like brand new would highly recommend these guys are great to deal with and price was brilliant to 5 star service
September 2, 2019
Unprompted review
Reply from Cyclehouse
`Ian.
Thanks for taking the time to review Cyclehouse. Enjoyed working on your Classic Zaskar!
Si @ Cyclehouse.
Online Purchase Moon light
Recently purchase a Moon front light. Amazingly bright and unbelievable value for money. Super fast delivery even at Xmas! Will certainly shop with them again.
December 30, 2011
Unprompted review
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