Wiggle Cycle Insurance Reviews 

Very good service all round would fully recommend!

Policy did not arrive contacted wiggle insurance and had new policy within minutes,very good service.thanks.

I recently had my bike stolen whilst it was locked up at the side of road. Since that horrible shock, my whole experience with Wiggle Insurance from start to end has been perfect. Within 3 days of my bike being stolen I have been told I will be receiving a cash settlement so I can buy a replacement of my choice.
They have been very quick to respond to all emails and let me know when they needed additional information. I can not fault them and will definitely renew with them when I get a new bike.
Thank you Wiggle Cycle Insurance.

I deliberately do not have automatic renewal on most of my contracts so i needed to phone to renew. very prompt to answer the phone, pulled up my details and all sorted in less than a minute. paperwork with me within the hour. Excellent

This company has such a gigantic Web site completely loaded of products and services for you to buy , the problem is that this company does not provide any email or any way to contact them , beside the only way tou can only leave a message so they can contact you later ( never happened ) so whatever is the problem or the need it won’t be resolved you only will be ignored by their system .
Beside the I am waiting for my refund for edges and it seems impossible to get any positive feedback from these guys 🤨😤
Very very bad

Frustrating letdown... don't do it! Claimed for a broken frame. They have insisted on repair, despite a letter from the manufacturer explicitly stating that the frame can not be repaired 'to its prior level of performance', as per the policy wording. ETA for the whole process also estimated at minimum 2 months from the initial claim. I have had better service from my home contents cover, at less than 10% of the premium cost.

Avoid Wiggle Insurance at all cost. Swim, bike, run away from Wiggle Insurance. Took up the top notch deluxe option on my fancy Pinarello bike believing that Wiggle would be a safe bet since they are in the business of bikes and everything cycle related. I was very wrong. It has been really bad, do not be fooled by the brand name like I did. I can assure you that you are much better off not having any insurance at all. I have had a really bad and expensive experience with wiggle. In the end I honestly had to buy a new bike. My advice is "Avoid Wiggle Insurance at all cost". They do not care about your welfare or your safety etc.

It's a real shame i had to cancel today after finding out that i actually wouldn't be covered in the event of the theft of my bicycle that i've just bought.

I did everything i could to ensure my bicycle is kept safely but it seems that just isnt enough for wiggle and alot of other insurers nowadays.

i would urge all new customers to seriously read the policy wording and really dig into their requirements and understand if you're actually covered, specifically seeing if your house doors and windows locks meet their minimum requirements.

Here is an extract from the policy wording found within the essential cover

''You must ensure that when your Bicycle is kept inside Your Home, that Your Home is securely locked whenever it is unoccupied by a minimum 5 lever Mortice or Chubb deadlock in operation on all doors; and securely locked or latched windows.

If your Bicycle is left in a garage or storage area attached to Your Home which can be directly accessed via an external door and/or window, these doors and/ or windows must be locked by a minimum 5 lever Mortice or Chubb deadlock in operation on all doors; and securely locked or latched windows. We will not pay any claim for theft of your Bicycle if either the Bicycle itself including all quick release wheels are not locked by an Approved Lock to an Immovable Object or, if any external door and/or window is not locked (or securely latched if the window is not lockable) at the time of the theft/attempted theft.''

In a nut shell, if like me you store your bicycle in the rear garden, locked up to an anchor point, that is not enough, they require you to bring your bicycle into the house every time you're intending on leaving the house which is just insane, if your house doesn't have the required locks as mentioned in their policy wording you're not covered either...

The sheer amount of hurdles you need to get over just to make sure your bike is simply insured for theft is ridiculous.

im glad i found out now as opposed to many months down the line, god knows how many premiums paid to find out that actually i wasn't covered the whole time because of X,Y and Z.

oh.... and if you contact them asking for a straight yes or no answer whether you're covered based on your specific circumstance/situation, expect to be greeted with paragraphs of the same policy wording you've read 4-5 times already as opposed to an answer to your specific circumstance you seem to just get regurgitated the same generalized policy wording for you to make your own mind up if you are or arent covered.

EDIT - after receiving the below response regarding it being ''upto me'' to ensure the policy I am taking is correct for me... I guess that is just an example of how difficult it is to navigate your policy wording, if it was that obvious from the get go I would never have taken out a policy to begin with..

Barbra was really helpful in getting our policies up and running. She was quick in responding to emails and easily contactable. Thank you!

I cracked a Carbon rear wheel during a ride and following an online chat found that I was covered for such an occurrence. Once I submitted the details of my claim, I was contacted very swiftly and once I’d provided the required evidence, my wheelset was replaced. Dylan, the wiggle guy, was extremely helpful throughout. I would highly recommend this service to any fellow riders.

Good value for money insurance. My bike got stolen and my claim was all resolved within one week. At each stage the staff were really helpful and clear on what I needed to provide and what the next steps were. I will definitely return when I get my replacement bike. Excellent service!

First time purchaser of any cycle insurance. Website gave required level of information to make
a sound decision assisted by great customer service from Barbra (both on live help and in person). The 25% first time discount was also a big factor in choosing Wiggle ensuring cover was competitive against similar providers.

Excellent follow up and immediate personalised communication from Dylan

Had my bikes stolen from home.
My shed had 3 locks on it and they were crowbarred off and pulled open.
The bikes were padlocked together through the top bar and the wheels were secured with the chain through the lock. A silver approved lock.
However, because they were nor secured to an immovable object, they have refused to pay out.
Will never use this rip off company again. Happy to take your money for years, but not pay out.

Just added a third bike to my policy and the process was so easy. The staff there are always great. Thank you Barbra and Dillon.
3 bikes with them now, need I say more.

Second time I've used Wiggle Cycle insurance.

The price is extremely competitive and the customer service on the phone is some of the best ive ever received. Uri was an absolute gem, cheers pal.

I started using Wiggle cycle insurance this year and primarily dealt with Barbra. Despite having to amend my policy a few times by adding an additional bike, then a Garmin and then a New Helmet and bombarding them with questions, their customer service has remained excellent across all departments.

They have been very helpful and informative on every occasion and have given me the confidence that I am and will be looked after in the future, that said I am hoping I never need to use them.
Thank you.

great customer experience. After having a bike stolen, the Wiggle claims team made the insurance process quick and easy. The team were on hand to answer my questions emphatically.
Thankyou Dylan and Tania

Fantastic service throughout my claim after I was hit by a car cycling to work. Everything dealt with in a timely manner while being kept in the loop all the time. Wiggle dealt with everything while I was recovering from my injuries and got the full value of my bike as the bike was a write off after the collision. This means that I can purchase a new bike once I am fit enough to get back on two wheels. Highly recommend.