Cycle KingReviews 

4,197
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and professionalism of the staff. Many people appreciate the quick delivery and the high quality of the products, often noting that items arrived well-packaged and in good condition. The customer service is frequently described as outstanding, with staff going above and beyond to ensure satisfaction, from adjusting bikes to providing expert advice. However, some customers also noted issues with staff disinterest or rudeness, and a few experienced problems with incorrect orders or bikes arriving in less than new condition. There were also mentions of safety concerns regarding repairs, particularly with brakes, and a lack of communication regarding follow-up services.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value, often describing items as... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the helpful, efficient,... See more

Customer service

Reviewers frequently mention positive feedback about customer service, highlighting helpful, knowledgeable,... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many years ago I bought a foot pump from Cycle King, Rochester. It’s recent taken to letting air out of the tyres and no amount of my uninformed fiddling could cure it. I took it back to the shop, th... See more

Rated 5 out of 5 stars

I wanted a Raleigh Pioneer and while searching online discovered Cycle King's January Sale with 44% off the Crossbar Trail including free delivery. I paid by card immediately on Jan 27 and they delive... See more

Rated 5 out of 5 stars

Super helpful, professional service, travelled 5 hours to source bike from store as used previously, couldn't be more happy. Ordered online, quick delivery - perfect! Thanks so much

Rated 5 out of 5 stars

I got excellent service from Cycle King when I picked up my new trike. They adjusted the handlebars so that I can ride comfortably and installed the mirrors to enable me to keep safe while I am riding... See more


Company details

  1. Recreation Center

Written by the company

Cycle King is the UK's largest family-owned cycle retailer. View our range of men's, women's & children's bikes and a fantastic range of cycling accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,197)

328 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple

Simple, straightforward no problems at all. Got exactly what I ordered.

February 17, 2026
Rated 2 out of 5 stars

Got a marketing email 24 hours after…

Got a marketing email 24 hours after spending one thousand pounds on a new bike for a scratch and dent sale. Then the next day I got one regarding servicing my bike which I didn't have. Ive unsubscribed but you continue to spam me for some reason?

February 12, 2026
Rated 1 out of 5 stars

Very high prices, non complete work

Took my son's basic bmx in, to correct the back wheel rubbing against the brake bracket. And asked for a reflector to be mounted at the same time. 42 pounds and they didn't fix the wheel alignment issue. Ridiculous price for what you'd expect a 10 job from a cycle store seemingly knowing what they are doing. Avoid.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great bike and customer service

Great bike at a good value price in the January sale. Mark gave great advice and help with arranging collection and went out of his way to make sure I was all set to ride my new bike home.

January 24, 2026
Rated 5 out of 5 stars

Very good service

The rim tapes i bought on line and cllected from cycle king clochester had been manufactured poorly so i took them back and they were happy to change them for some good ones win win .

February 6, 2026
Rated 5 out of 5 stars

Great Customer Service

First time of ordering from this company. They were really quick to respond with any questions I had and were always helpful and quick to rectify any misunderstandings.
The basket arrived with a hole in the bottom and a replacement was sent out super quick so I wouldn’t hesitate to have dealings with this company in the future and order another bike in the future. Thank you Cycle King 😊

January 21, 2026
Rated 1 out of 5 stars

This is the fourth E-mail regarding the…

This is the fourth E-mail regarding the shirt I ordered from cycleking. And they never got back to me. I will never use them again!
Sent me the wrong size 😑
And never got back to me
You live and learn
Giuseppe

February 4, 2026
Cycle King logo

Reply from Cycle King

Hello Giuseppe. You placed an order from us for a bike wheel which was delivered without any issues. We have not had any further emails from you - is this for the right company as we dont sell shirts? Many thanks

Rated 5 out of 5 stars

Great service

Great service, great product for the money. Item arrived quickly and delivery updates were timely. Thanks

January 30, 2026
Rated 5 out of 5 stars

Customer service as it should be

Many years ago I bought a foot pump from Cycle King, Rochester. It’s recent taken to letting air out of the tyres and no amount of my uninformed fiddling could cure it.
I took it back to the shop, the assistant manager connected it to a bike and the tyre lost its air. He identified the location of the escaping pressure, the gauge has unscrewed a couple of turns. Thanks Cycle King, no charge. You may yet benefit from this good turn, you have a very good selection of E-bikes, I am tempted.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Deal with Free Delivery to Scottish Highlands

I wanted a Raleigh Pioneer and while searching online discovered Cycle King's January Sale with 44% off the Crossbar Trail including free delivery. I paid by card immediately on Jan 27 and they delivered early, Feb 5. Can't wait to road test this spotless beauty. Great no fuss company offering exemplary customer service.

January 27, 2026

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