We were contacted by a David Burridge ' Sales Manager' with regards an opportunity place a full page ad. We received an invoice and instructions for the required file formats. On submitting the proof... See more
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Unfortunately the below review has been written by an ex employee who was dismissed for gross misconduct. Now is conducting an unfounded campaign of hatred against this innocent cycling magazine. For... See more
Paid £400 in May to place an advert, promised copies of the magazine which never arrived (due to be in the June edition) spoke with various people who promised action I looked on companies house... See more
Company replied
Since its re-launch its a great read, its family cycling with engaging content. So pleased to see this title is doing so well with so many top industry professionals being involved now.
Company replied
2.8
Average
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Cycling world is the one!!
Been reading this for a few years now.
Great read!
Would recommend to any cyclist enthusiast!
February 1, 2018
Unprompted review
Paid them £250 for a year book advert …
Paid them £250 for a year book advert which has never been published. Emiled several times and not received a response.
Don't touch them!!!
Updated 1st Feb 2018 following response from Cycling World.
Well not sure you really want the issue resolved as Andrada or Declan Wale from Cycling World haven't responded to my emails dated 9th, 13th & 15th January 2018?
No mention on your website or social media of the Year Book that I paid for and no updates on Facebook since 31st October - which I find strange.
January 18, 2018
Unprompted review
Reply from Cycling World
Emily, please advise when you booked an advert and for what issue. I have know adverts to be placed in a following issue if the deadline is missed. But for a advert just not to be published is unheard of. Please do contact us to resolve. Thank you.
Renewed my subscription against my better judgement...
Renewed my subscription - against my better judgement. Received one back-copy and no other magazines. No reply to my November email so far.
Content often out of date, lack of maps showing locations featured, over use of large photographs, and thin on content.
A waste of money!
December 20, 2017
Unprompted review
Reply from Cycling World
Thank you for renewing your subscription to cycling world. Even if it was against what you believed to be your better judgement its good to know something about the magazine made you want to resubscribe.
We are had an issue over 60 days last year when co=mag went bust. Comag where the UKs largest magazine distributor for many other leading nationals. They took care of supplying issues of the magazine to subscribers and news stands so went they went under it created allot of issues for many magazines, news stands and readers . This also appears to effected you over this time. For this, we apologies.
As for what you call our over use of pictures, its just the magazine is very visual title. A picture paints a thousand words as they say, actually we recently won an arts award for the layout. The content is detailed and covers lots of different areas. Perhaps it would of been best you did not re subscribe if you that's how you felt...
I will arrange for a refund of your subscription but I wont cancel you subscription, perhaps over time you can learn to love the magazine again as you perhaps once did. Best
Good Service
I have a small cycling clothing brand and have advertised for 5 months now and i have always been treated well by staff and have seen a decent return on investment. Will be booking again.
November 21, 2017
Unprompted review
Reply from Cycling World
Thanks allot. Glad its working out well for you.
Invoices for ads I didnt place in the magazine
They phoned me to discuss putting an ad in their magazine I asked for the details to be emailed to me, I decided not to place an ad with them, I then went on Holiday and would you believe it, I had an invoice sent to me for £400 for an ad
I had not agreed and the magazine hadn't even been published, since then I have another 3 invoices for this amount from them, I have phoned them repeatedly about this and I get nowhere I have phoned the finance company who is sending out these invoices to explain the position, today their phone has been engaged since 09.00 it is now 11.30, do not have anything to do with this company !!
October 23, 2017
Unprompted review
Reply from Cycling World
Embarrassing to say but we recently had an issue with the automated invoice system that sends clients invoices out. There for some clients received many emails from our account software. I can assure you it was not intentional. This issue has now been resolved. As a good will gesture I am happy to offer you a free advert and editorial, no charge to your self. Also, I think the morning you called was a staff training, linked to a the firms CRM and accounts systems which could of been a reason you was not able to speak to anyone between the hours of 9 and 1130. Please contact my self to arrange the free advertising and thanks for your feedback.
Completely untrustworthy.
Completely untrustworthy.
Subscribed at a bike show and paid £40 for a year subscription.
Received at best 2 months of a 12 month subscription and the rest never appeared.
Tried to contact the magazine but just get fobbed off and passed around, nothing ever resolved.
Tried to politely query the issue on Twitter and Facebook to get no response and be blocked from posting further.
I suspect this magazine isn't legit.
UPDATE 02/02/18: Sorry your reply is a complete fabrication. I received at least 2 issues after the show which means you had the subscription details otherwise I wouldn't have received any. You also blocked me on Facebook and Twitter when I queried this issue. I contacted you by phone multiple times and was just given the run around. Avoid this "magazine" at all costs, check out other reviews of this magazine elsewhere and you'll see this "issue" is recurring.
June 12, 2017
Unprompted review
Reply from Cycling World
Hello, was this at the NEC by any chance? This is not the first complaint we received about this exact issue. We used an external sales company to sell further subscriptions of the magazine buy unfortunately the company went under and did not pass us the details of the subscriptions they have sold. Most subscribers that were signed up at that show at that time have contacted us and we have returned there £40.00 and offered a free one years subscription. Please contact us to arrange this and once again sorry for the confustion at the NEC that day. Thanks agian
This company have been spamming me for …
This company have been spamming me for many months. They have refused all requests to unsubscribe me, except once when they said they would, but didn't. 6 weeks ago I sent them a formal notice of my concern of their use of my data but the only response I've had from them since is "Boo Hoo" from the magazine editor, and more spam from their ad-space-sellers. I would avoid interacting with them if you can.
UPDATE TO RESPONSE:
"If"?! You were contacted more than once by the ICO about keeping my email on file. I have zero interest in cycling so, no, I don't want your magazine. I could ask you to give the subscription to a friend who likes cycling but I won't as I wouldn't trust you with their contact information. I am glad that someone in your firm is finally trying to get your house in order and look forward to never hearing from you again.
May 30, 2017
Unprompted review
Reply from Cycling World
We apologize if there was a period of time where you received a number of emails. We developed a new opt system on emails now so that issue has been resolved. I am sorry for that period of time where you felt you received to many emails from us. I am happy to offer you a full years subscription at no cost to your self.
Best
Cycling World
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