Cyrus Rugs AustraliaReviews 

I have purchase a rug on 1st May 2026 from The Tweed Heads Store. It was a little too big for my room but I was advised that it could be cut down to fit my measurement. I thought this was a great idea as I loved the rug. I paid for my rug and I also paid $80 for delivery> I was told that it would take about 2weeks to be completed. After about 3 weeks I received a Text that said it would be delivered the next day. waited in all day and when nothing had arrived by 430pm I called the number from the text. The reply I received was that they would contact the driver and call me back. No call was forthcoming I just received a txt that the txt had been sent in error. I travelled back to the shop to find out what happened as none would speak to me. Julie at Tweed was suprised that I had not been contacted and said that the rug had been sent back to the overlocker as the job was not good enough. To date I have not heard. I visited Julie again 2 weeks ago and again she was surprised that no one had been in contact with me. Julie called me on Friday 19th June and I said again no contact from anyone. I am beyond unhappy and am just at the point I want my money refunded. Very poor Customer Service (except Julie) from the people that are supposed to keep me advised and very poor service when it take over 7 weeks to complete a simple job.

We have ordered another rug from Cyrus in Ballina . (Brian? always goes above and beyond to help and explain the manufacturing differences in each style of rug) We are looking forward to collecting it for our new home 🏡
John and Maria Heaton

Great customer service and good rugs. Will definitely buy here again and recommend to anyone.

Great customer service, very knowledgeable staff, great quality rugs and affordable prices. Very happy with purchase :)

I recently purchased two soft rugs with different designs from Cyrus Rugs and I’m extremely happy with them. The rugs look beautiful, the quality is excellent, and they have completely transformed the look of our space. The customer service was outstanding from start to finish. The staff were very friendly, helpful, and patient, making the whole shopping experience easy and enjoyable. Highly recommend Cyrus Rugs to anyone looking for quality rugs and great service! ⭐⭐⭐⭐⭐

Darin & Kailah at the Hervey Bay store were so helpful & went above & beyond to assist us in choosing our new rug. Exceptional customer service. Thank you very much.

Good variety of rugs and sizes. Brian at Ballina was very helpful. Quality of rug was so soft & thick when we got it home to test it on the floor.

Helpful staff, prompt delivery, exquisite rug. I would definitely recommend this company.

We purchased a Persian rug today from your store and were attended by Thomas.
Having lived in the Middle East & Nepal, we are familiar with loom (hand) made carpets.
Thomas was most helpful & professional .
We have no hesitation in recommending him to our friends & colleagues.
Roger & Viki
The rug adds to several Afgan & Nepali rugs & Toshaks we have previously purchased in county.

My partner and I went into the store at Hervey Bay and was served by Kailah, well Kailah's customer service was great, so polite nothing was too much trouble to get rugs down to meet our needs.
Kailah explained the different sizes and what she recommends. We purchased the rug and very happy. Happy with the service. cheers Jodie

I recently had a disappointing experience with Cyrus Rugs.

I purchased a rug in-store for approximately $3,000 and later returned it to exchange for a different rug valued at $1,200. While the exchange itself was processed, the remaining balance of around $1,800 was issued as store credit only.

I requested a refund of the difference, given the significant amount and the fact that the original item had been returned and replaced with a lower-value purchase. Unfortunately, this was declined, and I was advised that store policy does not allow refunds for in-store purchases.

While I understand policies exist, I feel there should be some flexibility or goodwill consideration in situations involving large amounts. Holding such a substantial balance as store credit is not practical for me as a customer.

They have NOT responded to my emails so obviously DO NOT CARE that I am out of pocket my so much money.

I would recommend that anyone purchasing a rug to go elsewhere, where refunds are given and customers are valued. $1,800 is a lot of money not to get back.

We have bought two rugs from the Darrin at the Hervey Bay store. It was a pleasure dealing with him and we appreciated his knowledge and advice. I would recommend him and his store to anyone.

I recently purchased a rug from Cyrus Rugs in Tweed Heads, i had a fantastic experience from start to finish. A special mention goes to Kate, who was incredibly helpful throughout the process. She was friendly, and knowledgeable, and took the time to understand what I was looking for.
The whole experience was smooth and enjoyable, and I wouldn’t hesitate to recommend Cyrus Rugs Tweed Heads to anyone looking for quality rugs with excellent customer service.
Phil..

Purchased a rug from Mt Gravatt store. Very disappointed. Curled up at each end of rug as no binding to keep it down. Also come undone on one side. Looks terrible. Cannot use after only a few months use.

Great service from Kiri who was able to help me narrow down what I was looking for. Our new rug looks great and it is comfy for our dog who has leg and hip issues and doesn't like lying on hard floors anymore.

Mark was fantastic and knew how to get me the perfect rug for my house. Excellent customer service.

Went into Rockhampton store after seeing some potential rugs I liked on the website. The man in this store was very helpful and showed me lots of different options based on what I was looking at. Also kept all the options he showed me within the price range I was after.
When I was stuck on which way to go, he got my final picks out on the floor so I could compare them properly.
Now I’ve gotten the rug home and in my lounge room I’m extremely happy and even though it was not one I was originally looking at, it is perfect for the room and I couldn’t be happier.

Cancelled my order the very next morning (within hours) before it was shipped or processed. Cyrus Rugs still deducted a 10% “admin fee” ($116.91).

There is NO cancellation policy on their website. Only a refund/returns policy, which mentions a 10% fee for returns — not cancellations. I clearly told them in writing that I did not authorise this deduction. They ignored it.

I escalated to my bank and the Office of Fair Trading. Cyrus Rugs still refused to return the fee.

This feels deliberately misleading. A $100+ penalty for cancelling an unshipped order is unreasonable and not clearly disclosed at checkout.

Think very carefully before ordering. If you change your mind — even within hours — expect to lose money.

Recently ordered the Jasmine Traditional runner in brown online. Very fast delivery and the rug was exactly as pictured online. It was also very soft underfoot and good quality for the price.

Because I need your e-mail address to ask questions via e-mail and you are not willing to give the e-mail address in your website.