Cyrus Rugs AustraliaReviews 

Kiri from castledine store was extremely helpful. Even delivered herself the large rugs. Help lay them down & helped with the furniture. Went back to get a long runner then went for another runner. Also, went back for a outdoor rug & ended up buying 3.

The lady assistant was very helpful in her knowledge of the rugs . She was also pleasant and easy to deal with . Gave us all the information which helped us choose the rugs we purchased .

What went wrong? Everything went wrong! I ordered the rug online because I thought it was going to be fast, but you sent it through Amex courier service and I didn’t get it until well after I needed it. I had to contact the store in Harvey Bay and head office. I was absolutely disgusted with the Service Eventually I was told it would be delivered on the Saturday and then I was finally told it would be delivered on the Sunday. I would never buy any product from any provider who use Amer or RMX as their delivery service.

I'm not really sure how Cyrus Rugs are still in business! Do not buy anything online from them. Their catalogue shows a large range of rugs, most of which are not available. I ordered a red rug that was available and when a cream rug was delivered 2 weeks later, I was asked for photos of the rug and barcode. I was then told both these red and cream rugs have the same barcode. So much for stock control! Of course the red version was now out of stock (how would they even know?) I was offered the choice of a different rug or ... a refund. I chose a refund and returned the rug. Here's where things turned very sour. No further communication from them, so 2 weeks later I called them and was told only the director can authorise refunds (really??). After leaving several messages for "someone" to call me with no response, I have complained to PayPal, requesting a refund. I have since purchased 3 rugs from a different online supplier (T&W) with no issues. Save yourself the headache and DON'T BUY FROM Cyrus Rugs.

​My recent visit to Cyrus Rugs in Rockhampton was an absolute pleasure, and I can't recommend them highly enough. We were impressed by the huge and fantastic range of rugs on display. It was great to be able to browse freely and take our time without feeling pressured.
​What really made the experience stand out was the exceptional customer service. The salesperson was attentive and knowledgeable but never hovered over us. He gave us space to explore the options, yet was always available and ready to help when we had questions. He used his knowledge of our specific needs, including the fact that we have pets, to guide us toward the perfect rug. We ended up with a beautiful, high-quality rug that fits our home perfectly.

I was at the Browns Plains store and Damian was knowledgeable and friendly. Damian showed me exactly what I was looking for and very prompt service. I ordered the rug on a Monday and it was in store on the Wednesday.

The lady who served us was pleasant, knew her "stuff" and helped us make a decision we are very happy with. This will be our first stop when we need a new rug.

Price and quality.
Took rug to the wrong address, but did correct.

Very thin rug, was expecting a lot better thickness.
Buckles and moves very easily on my tiles.

Great customer service and quick delivery

Just Wow , Greeted with a smile, listened to what I was looking for , got shown many different styles, prices, textures and what colours work well and just gave great advice and information, nothing was to much, pulled down some samples and laid them on the floor to get a real look and feel for the pieces.
Went in for 1 walked out with 2 rugs and the second one was ordered from the warehouse while I was there in the shop and arrived within 2 days . Fantastic service
If you are looking for a rug do not buy one until you have visited this store .

The delivery driver phoned my number 4 times to tell me he was parked outside my house. The first phone call I told him that there was someone home. This person would not knock on the door. After the second phone call I would not answer any more. He was rude and chose no to knock on the door. When I have paid for a delivery then you would expect some service. NO SERVICE FROM THE PERSON IN THIS TRUCK.

I had an expectation that the rug i ordered would be a quality item. There was no finishing at each end which makes the product look unfinished and likely to fray. Very disappointed in my rug.

All good - exactly what was offered and friendly staff

I am very unhappy with the browns planes store, I was told that I could bring my rug back within 7 days, but was never told I would not get a refund or even a credit note for a future purchase. I felt I had to make a snap decision to purchase another rug so I would not loose my money. I will never return again and will tell everyone I know not to purchase from this company, I would rather go to bunnings, at least they do everything they can to make the customer happy.

We had such a wonderful experience with Gihan at the Bundall store. He is extremely knowledgeable, patient and goes above and beyond for customer satisfaction. We were very grateful for the loan trial rugs. Would highly recommend.

June paid for Persian rug ,but unable to pickup from Hervey bay store. Sunday 6th July received phone call from Darren at store and explained recent hospital visit was reason not collected. Darren’s polite response was he would drop my rug to my address . Very good customer care and service!

All went well up until but the delivery process.
No communication until I made contact approx 10 days later for an update.

I had such a lovely experience at Cyrus Rugs in Bundaberg, thanks to the wonderful Kaylah. I walked in without a clear idea of what I wanted—just hoping something would "jump out" at me—and Kaylah greeted me warmly and gave me the space to browse at my own pace.

When I started to feel a bit overwhelmed by the many beautiful choices, she gently stepped in and helped me narrow things down by focusing just on the rug sizes I needed. Her approach was kind, professional, and never pushy. I really appreciated the balance she struck—being available and helpful without ever making me feel rushed or pressured.

Kaylah made the whole process feel relaxed and enjoyable, and I left feeling confident and happy with my options. She’s a real asset to the store and a perfect example of what great customer service should be.

Thank you, Kaylah!