After finding the right rugs on the website I visited the Rockhampton store to buy them. There was very limited stock and they had to be ordered in. Mark from Rockhampton was genuinely so helpful and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best experience service Lady name was Julie, only intended on buying one rug due to her knowledge I ended up buying 2 rugs .. ... Great customer service incredible lady.. Thank you 💐 I'll be back bec... See more
Company replied
My recent visit to Cyrus Rugs in Rockhampton was an absolute pleasure, and I can't recommend them highly enough. We were impressed by the huge and fantastic range of rugs on display. It was great to... See more
Company replied
Went into Rockhampton store after seeing some potential rugs I liked on the website. The man in this store was very helpful and showed me lots of different options based on what I was looking at. Al... See more
Company replied
Company details
Written by the company
Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au
Contact info
100 Spencer Rd, 4211, Nerang, Australia
- +61 07 5527 3899
- info@cyrusrugs.com.au
- cyrusrugs.com.au
4.1
Great
482 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful Staff
Darren is an asset to Cyrus Rugs. Friendly, helpful. Everything which encourages a person to revisit.
May 5, 2024
Unprompted review
Great service and super quality
Naam at Cyrus Rugs Slacks Creek could not have been more helpful. She helped me decide on the perfect rug and was a pleasure to deal with. Love the quality of the rug I chose - highly recommend giving Naam a visit if you’re in the market for a top quality rug.
May 1, 2024
Unprompted review
Really good help with choosing the rug…
Really good help with choosing the rug however I needed to return it the next day due to sizing and matching only to be told I could not get a refund only a credit. A bit disappointing but I was helped to find another rug which suited the room beautifully.
March 23, 2024
Reply from Cyrus Rugs Australia
Hi Sharron,
Thanks for your feedback. We're glad you found our assistance helpful in choosing a rug. Apologies for any inconvenience with the return process. As outlined in our Returns Policy, we typically offer exchanges or store credits for sizing issues. We're pleased our team could help find another rug that suits your room. Feel free to reach out if you need further assistance.
The Cyrus Rugs Team
Damian at the Tingalpa store was great
Damian at the Tingalpa store was great, very friendly and helpful. The range of rugs is amazing and the quality is excellent.
March 11, 2024
Unprompted review
Reply from Cyrus Rugs Australia
Hi Elaine,
Thanks for sharing your experience! We're delighted to hear that Damian at our Tingalpa store provided you with great service. It's fantastic to know that you found our range of rugs amazing and the quality excellent. We'll be sure to pass your kind words along to Damian. If you ever need assistance again, feel free to reach out!
The Cyrus Rugs Team
Very happy customer!
Purchased a rug from Cyrus Rugs in the Logan home centre. 10/10 service and absolutely love my rug! Sales lady was delightful and the young man who carried my rug to the car was pleasant and a lovely young man.
Thank you 😊
March 9, 2024
Unprompted review
Reply from Cyrus Rugs Australia
Hi Sanna,
Thank you for your 5-star review! We're thrilled to hear that you had a wonderful experience at our Slacks Creek store. It's fantastic to know that our sales team provided excellent service and that you love your rug. We appreciate your kind words and look forward to serving you again in the future!
The Cyrus Rugs Team
Cyrus Rugs Cairns store and Josh.
I walked into Cyrus Rugs Cairns store and was greeted by Josh who offered to assist me. I asked to have a look around first. When I was ready Josh was very helpful .
I bought 2 Afghan rugs and was given a discount. I couldn’t be happier.
March 6, 2024
Unprompted review
Reply from Cyrus Rugs Australia
Hi Michelle! Thank you for sharing your experience at our Cyrus Rugs Cairns store! We're delighted to hear that Josh provided helpful assistance and that you found the perfect Afghan rugs. Your satisfaction is our priority, and we're thrilled to have made your shopping experience a happy one.
The Cyrus Rugs Team
Great deal at Cyrus Rugs Slacks Creek
Great deal at Cyrus Rugs Slacks Creek. Both rugs look fantastic! Highly recommend!
February 17, 2024
Unprompted review
Reply from Cyrus Rugs Australia
Thanks for the fantastic review, Sera! We're thrilled to hear that you found a great deal at Cyrus Rugs Slacks Creek and that both rugs look fantastic. Your recommendation means a lot to us!
The Cyrus Rugs Team
Staff were extremely professional and…
Staff were extremely professional and helpful. I ordered 3 rugs and they were ready in a couple of weeks. Extremely happy with the price, quality and service of the slacks creek store. I would definitely recommend this store to anyone looking for a rug.
January 27, 2024
Unprompted review
Reply from Cyrus Rugs Australia
Hi Tracey,
Thanks for the glowing review! We're thrilled to hear you had a positive experience at our Slacks Creek store. If you ever need more rugs or assistance, you know where to find us!
The Cyrus Rugs Team
Reply from Cyrus Rugs Australia
Hi Michael,
Thanks a lot for the shoutout! We're thrilled you had a great experience with us. If there's anything else you need, feel free to reach out!
The Cyrus Rugs Team
Genuine customer service and attention…
Genuine customer service and attention to details. This store is impeccably presented and has a diverse range of styles, sizes and patterns to choose from. I bought a room to suit a child's bedroom and it has certainly improved the aesthetics.
December 24, 2023
Reply from Cyrus Rugs Australia
Hi Glen,
Thanks so much for sharing your experience! It's awesome to hear that you found our service genuine and detail-oriented. Our store strives to offer a wide range of styles and sizes, and we're thrilled that you found something perfect for your child's bedroom. If you ever want to check out more options or need assistance, feel free to reach out!
The Cyrus Rugs Team
Very good service with helping me…
Very good service with helping me choose the suitability and aesthetics.
December 26, 2023
Reply from Cyrus Rugs Australia
Hi Cheryl,
Thanks for the positive feedback! We're delighted to hear that you had a great experience with our service, particularly in choosing the perfect rug for your needs and aesthetics. If you ever need further assistance or have any questions, feel free to reach out!
The Cyrus Rugs Team
good service as in delivery
good service, rug was not the quality i expected, still can not get the edges to stay flat on the floor. Love the colour.
December 23, 2023
Reply from Cyrus Rugs Australia
Hi Robyn,
Thanks for sharing your feedback. We appreciate your positive comments on our delivery service.
We're sorry to hear about the issue with the rug edges. Sometimes, it might take some time for the rug to settle. Placing heavy objects on the edges could help expedite the process. If the issue persists or if you have any further questions, feel free to reach out. We appreciate your understanding.
The Cyrus Rugs Team
Purchased the rug over 3 weeks ago still awaiting authencity cerificate
Purchased the rug over 3 weeks ago. At the time of purchase I was asked for email address so that an authentcity certificate could be sent. No certificate has arrived. Rang head office was told they would look into it. Still no response. So sad.
January 4, 2024
Unprompted review
Reply from Cyrus Rugs Australia
Hi Andrew,
We genuinely apologise for the delay and any inconvenience caused. We've addressed the issue, and your authenticity certificate is on its way to you. We understand the importance of this document and regret any frustration caused by the wait.
If you have any further concerns or need additional assistance, please feel free to reach out. We appreciate your understanding and thank you for bringing this to our attention.
The Cyrus Rugs Team
It took nearly 3 months to get them cleaned
August 22, 2023
Reply from Cyrus Rugs Australia
Hi Sharon,
We sincerely apologize for the extended delay in cleaning your rugs. This falls far below our standards, and we understand the frustration this has caused. We're currently investigating the delay in our cleaning service to ensure such situations don't occur in the future.
Your feedback is crucial, and we appreciate your understanding. If there's anything else we can do for you, please don't hesitate to reach out.
Best Regards,
The Cyrus Rugs Team
Very helpful
Very helpful, polite and considerate staff made buying my carpet an easy experience.
November 23, 2023
Reply from Cyrus Rugs Australia
Hi Andrea,
Thanks for the 5-star rating! We're delighted to know that our staff made your carpet-buying experience a breeze. If there's anything else you need or if you have more questions in the future, feel free to reach out. Enjoy your new carpet!
The Cyrus Rugs Team
Rockhampton Store
Went into the Rockhampton Store, we were extremely happy with our service, we got all the help that we needed which made the decision so much easier! He was extremely polite and helpful and just all round great service!
December 21, 2023
Unprompted review
Reply from Cyrus Rugs Australia
Hi Gracie,
Thanks for the fantastic 5-star review! We're thrilled to hear that you had an extremely happy experience at our Rockhampton Store. It's great to know that our staff provided all the help you needed, making your decision much easier. If you ever need more assistance or have questions, we're here for you. Cheers!
The Cyrus Rugs Team
Lots of rugs to choose from
Easy, smooth transaction. Lots of tugs to choose from. The people were very helpful
November 23, 2023
Reply from Cyrus Rugs Australia
Hi Rachael,
Thanks for the feedback! We're glad you had a good shopping experience with lots of options to choose from. If you ever need more assistance or have questions, feel free to reach out. Happy decorating!
The Cyrus Rugs Team
Very happy customer always perfect service
Good customer service very happy with my purchase
December 19, 2023
Unprompted review
Reply from Cyrus Rugs Australia
Hi Karlene,
Thank you for the 5-star review. We're overjoyed to have such a happy customer like you! Providing great service and ensuring our customers are delighted with their purchases are top priorities for us. If there's anything else you need or if you have more feedback in the future, we're here for you. Enjoy your purchase, and we look forward to serving you again!
The Cyrus Rugs Team
Beautiful rugs
Beautiful rugs. Very high quality and priced very reasonably. I purchased two. The second was unfortunately out of stock. I was offered a full refund, or the option to purchase a different rug.
I selected an alternative rug that is just as gorgeous, but slightly cheaper, and the lovely people at customer service processed my change quickly, all via email, and refunded me the difference. A seamless and pleasurable shopping experience. I highly recommend Cyrus Rugs to everyone.
November 22, 2023
Reply from Cyrus Rugs Australia
Hi Julianne,
Thanks for the 5-star review! Apologies for the out-of-stock item, but glad we could offer a quick solution with an alternative. Your seamless shopping experience means the world to us. If you need more rugs or have questions, feel free to reach out. Cheers!
The Cyrus Rugs Team
Good service and quick
November 23, 2023
Reply from Cyrus Rugs Australia
Hi Angela!
Thanks for sharing your experience, we really appreciate you taking the time!
The Cyrus Rugs Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.