Outstanding service from the D1 store team! Same day responses to queries, friendly team who genuinely want to support customers and give them competitive prices. Product was shipped and received ve... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I purchased the Mini 5 pro combo kit online and received a number of added items which saved me money, this i was very happy with. I also purchased the Care refresh 1 yr plan online which was avail... See more
D1 store provides a very quick and efficient service. Purchases are shipped and delivered very quickly, and if you have any questions, support are quite helpful. I have purchased many items from D1sto... See more
I have purchased numerous DJI products and never had an issue with them. The last product had a minor problem which was swiftly resolved and replacement was sent promptly. The interaction with staff d... See more
Company details
Written by the company
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Contact info
421 VICTORIA STREET, 3056, BRUNSWICK, Australia
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 week
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Great service.
Customer service team was fantastic. Item was shipped here fast and safe. Highly recommend. Ive used this store for all my drone purchases over the years.
May 24, 2026
Unprompted review
Good service
May 13, 2026
Fantastic Drone
The DJI Neo Flymore package is a fantastic drone, suitable for beginners and experienced flyers.
Impressive intelligence built into all components.
The motion controller is especially impressive as a natural human interface with the Neo drone.
Delivery on time
May 13, 2026
Bought a ex demo avata 2 from these…
Bought a ex demo avata 2 from these guys .arrived quickly and in great condition, had to organise care refresh but was easy and communication was great from D1 store staff . Happy flying 🙂
May 22, 2026
Unprompted review
Very happy customer
I came to the D1Store in Bondi Junction with a Mavic pro 2 drone that was not behaving. The staff were very helpful and friendly and the machine was sent off for repair after which I ended up receiving a brand new drone and controller for $234 dollars which was pretty damn good if you ask me.
May 12, 2026
Fantastic service from Trevor at Melb Central store!
Trevor at the Melb Central store was super friendly, welcoming, informative and down-to-earth in his customer service, knowledge and dealt with my warranty replacement very smoothly!
May 20, 2026
Thank you D1 Store
Thanks D1 Store, for quick shipment of my order for DJI Mavic 3 Pro propellers which I really needed. I highly recommend D1 Store for all your drone needs.
May 11, 2026
Good service
Good service. Quick post. Quick reply with questions. Good products.
May 19, 2026
Unprompted review
Fantastic service.
Fantastic service. Very good communication right throughout the whole process. And best of all, really good value for money. I was very impressed.
May 10, 2026
Shipping could have been done with…
Shipping could have been done with express shipping. Using standard shipping, it takes long time if the order is urgent.
May 8, 2026
I was a bit putout that the product…
I was a bit putout that the product needed ew batteries after 1.5 years. a $ 1000.00 doesn't seem like good value.
The staf were very helpful and courteous.
May 7, 2026
easy to deal with in getting drone…
easy to deal with in getting drone repaired/replaced.
May 6, 2026
great product camera strap works great keeping one camera safe in bag while the other is being used and only needing a single strap
great product, reasonable delivery time
May 6, 2026
You guys are always amazing
You guys are always amazing. Great product and service. Thanks
May 6, 2026
Ordered mini 4 pro refurbished paid…
Ordered mini 4 pro refurbished paid .was not in stock and you were unaware when would become available. So order cancelled. 6 business days after cancellation rang re return of monies and informed that the monies had been returned to me already and I would have to make a case to prove this did not happen ! Informed Afterpay who solved problem . I would suggest you check your refund system so this does not occur. Doesn't do much for customer relations and makes me hesitate in purchasing from you again. Suggestion, a better explanation to customers.
May 5, 2026
Reply from D1 Store
Hi Lachlan,
To provide some transparency on what happened: when your order was cancelled, we submitted the refund on 6 May, which was confirmed processed by our payment provider on 8 May. Refunds through Afterpay can take 3–5 business days to reflect on your end due to the way Stripe and Afterpay process settlements — and unfortunately, with the weekend falling in that window, it would have felt longer than expected.
We completely understand how concerning it is to be told a refund has been issued when you haven't seen it yet — that's a stressful position to be in, and we should have communicated the expected timeline more clearly upfront rather than leaving you to chase it. We never intend to hold onto customer funds, and we're glad Afterpay was ultimately able to resolve it for you.
We'll take your feedback on board to make sure our team is better equipped to explain refund timelines so this situation doesn't happen again. We'd love the chance to earn back your trust — please don't hesitate to reach out directly if there's anything we can do.
D1 Team
My purchases from the D1 Store arrived…
My purchases from the D1 Store arrived promptly, and worked out of the boxes. As a customer, that's all I ask for.
May 5, 2026
Quick and efficient support and the…
Quick and efficient support and the correct cable arrived very quickly. Extremely happy with the service.
May 4, 2026
Great customer service and quality…
Great customer service and quality products and very fast delivery.
May 4, 2026
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