Outstanding service from the D1 store team! Same day responses to queries, friendly team who genuinely want to support customers and give them competitive prices. Product was shipped and received ve... See more
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Review summary
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I purchased the Mini 5 pro combo kit online and received a number of added items which saved me money, this i was very happy with. I also purchased the Care refresh 1 yr plan online which was avail... See more
D1 store provides a very quick and efficient service. Purchases are shipped and delivered very quickly, and if you have any questions, support are quite helpful. I have purchased many items from D1sto... See more
I have purchased numerous DJI products and never had an issue with them. The last product had a minor problem which was swiftly resolved and replacement was sent promptly. The interaction with staff d... See more
Company details
Written by the company
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Contact info
421 VICTORIA STREET, 3056, BRUNSWICK, Australia
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4.6
Excellent
3K reviews
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Replied to 25% of negative reviews
Typically replies within 1 week
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Replacement Drone
I am happy with the Fountain Gate Dji service . The drone was replaced instead of repaired so I had a brand new Dji mini 2. The only downside was that I left my sd card in when I handed it in for repairs and it has gone missing.The friendly customer service was great.
May 1, 2026
Drone repair not possible😢
No resolution to issue and no work was carried out at all. DJI must protect their brand and the nature of work needed obviously was out of scope for the repair needed. Though communications and prompt turn around of device in question was excellent so highly recommend for basic damage repair work.
May 1, 2026
Reply from D1 Store
Hi Aaron, thanks for leaving a review and for the kind words about our team's communication and turnaround.
We understand the frustration of sending a drone in and having it returned unrepaired. As our team mentioned when we spoke with you over the phone, the serial number on your device had been flagged in DJI's Flyaway list — when a drone ends up on this list, it typically means a replacement unit has already been provided under a DJI Care Refresh claim, and DJI (or authorised service centres like us) are unable to provide any further service on the original device.
This is a DJI-level restriction entirely outside our control as a service centre.
If you have any further questions, we're always happy to help at repairservices@d1store.com.au.
- D1 Team
Greate service!
April 29, 2026
Prompt follow up service after purchase…
Prompt follow up service after purchase of a new drone.
May 12, 2026
Unprompted review
Not much to say that I haven’t said…
Not much to say that I haven’t said already, buying anything online with D1 Store is an excellent experience and always been positive, and hassle free.
April 30, 2026
Quick easy to deal with hassle free
Quick easy to deal with hassle free. Only thing was that they didn’t send my carry bag back with my new drone.
April 29, 2026
Quick efficient service
April 30, 2026
The flexibility of the staff to…
The flexibility of the staff to resource my purchase requirements from multiple sources and have them available at short notice due to travel commitments. They went out of their way to succeed and provide a valuable resource for our long term needs.
April 29, 2026
Providing great customer service and…
Providing great customer service and finding the absolute best deals for the customer
April 30, 2026
Great products of high quality and…
Great products of high quality and exceptional prices.
April 27, 2026
No hassle reasonable price
No hassle super easy to pay and get stuff done. Clear communication
April 26, 2026
It took 7 days from applying for DJI Care to become active
It took 7 days from applying for post 48 hour from activation for DJI care to become active. A follow up email(s) would have been good to know how it was progressing. I was beginning to think i had been scammed as i had paid $189 and then nothing apart from a confirmation email.
May 8, 2026
Unprompted review
The drone 'legs' arrived promptly and…
The drone 'legs' arrived promptly and are the correct ones but the tiny plastic 'foot' on one of the legs fell out the first time I used it.
It's so small I have lost it forever now.
I suppose it's not critical but a bit disappointing.
April 27, 2026
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