Terry at Chadstone was brilliant at explaining the features and operation of the drone. He did so very clearly and in a manner that could be understood by elderly non tech savvy people. He was not onl... See more
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Review summary
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Outstanding service from the D1 store team! Same day responses to queries, friendly team who genuinely want to support customers and give them competitive prices. Product was shipped and received ve... See more
While it was disappointing that I originally received a faulty Neo 2 unit, the process of reporting it to the 24/7 chat support service agent was beyond impressive. The agent walked me through the who... See more
D1 Store offered competitive pricing by beating another store advertised price. My purchase was processed quickly (DJI Air 3S), packaged extremely well to eliminate transport damage and arrived soo... See more
Company details
Written by the company
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Contact info
421 VICTORIA STREET, 3056, BRUNSWICK, Australia
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4.5
Excellent
3K reviews
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Replied to 35% of negative reviews
Typically replies within 1 week
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Missing a battery in the DJI store
When I dropped my drone to fix at the DJI store, I handed in a battery and drone but they returned only drone. I asked them for the battery to return but they said they didn't get it. It ended up I didn't get the battery and ovbiously I lost the battery in the store.
March 5, 2026
Reply from D1 Store
Hi Miral,
Thank you for taking the time to share your experience — we're sorry to hear you're frustrated and we completely understand how upsetting it would be to feel like an item has gone missing.
We take all customer concerns seriously, so we investigated this on our end. Our intake records do not show a battery being logged in at drop-off, and there was battery was received when it went to repair as well.
As our process requires all items to be recorded at the time of drop-off. That said, we're happy to organise a discount for you on another battery to help get you a replacement!
Please do not hesitate to get in touch with our team once you're ready, show them this review and we are more than happy to assist you and turn your experience around!
Was always kept informed about my…
Was always kept informed about my purchase.
It arrived in the time specified and was well packaged.
March 5, 2026
I love more extra batteries
When I fly my drone I love how it doesn’t go flat in 20 minutes. With the extra batteries I can enjoy flying my drone on a day trip.
March 3, 2026
This product looks better than new
March 2, 2026
Best vacuum cleaner
The ROMO cleaned the floor very well, it can be controlled by the APP easily, low noise and maintenance.
March 2, 2026
Very friendly staff and helpful with…
Very friendly staff and helpful with information and suggestions
March 2, 2026
good customer service
Have a typo in the delivery address, emailed to customer service team asking for amendment. quickly solved
March 2, 2026
Delivery was delayed however customer…
Delivery was delayed however customer service was excellent in sorting it out very quickly and also called to confirm that it was to be delivered asap
February 25, 2026
Very helpfull and fast
February 25, 2026
Great communication and helped me with…
Great communication and helped me with every step of my issue with care program.
March 6, 2026
Unprompted review
It took over two months to receive my…
It took over two months to receive my order. I contacted them after 6 weeks as they still did not give an ETA. They wouldn't upgrade to the latest version even though it was in stock, but said "oh we can give you an open box one if you want". Why didn't they offer that in the first place! Then a month after that conversation they still hadn't posted it, so I contacted again and they had it in the post the next day. No compensation or anything thrown in for the hassle.
February 24, 2026
D1 store handles the warranty very…
D1 store handles the warranty very smoothly for us.
February 23, 2026
One of the fasted deliveries I have…
One of the fasted deliveries I have experienced.
February 13, 2026
Fast delivery
February 18, 2026
Great service centre
They were easy to deal with and made dropping off my damaged Mini simple and stress-free. Communication was excellent from start to finish. I would highly recommend their services
February 18, 2026
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