Terry at Chadstone was brilliant at explaining the features and operation of the drone. He did so very clearly and in a manner that could be understood by elderly non tech savvy people. He was not onl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding service from the D1 store team! Same day responses to queries, friendly team who genuinely want to support customers and give them competitive prices. Product was shipped and received ve... See more
While it was disappointing that I originally received a faulty Neo 2 unit, the process of reporting it to the 24/7 chat support service agent was beyond impressive. The agent walked me through the who... See more
D1 Store offered competitive pricing by beating another store advertised price. My purchase was processed quickly (DJI Air 3S), packaged extremely well to eliminate transport damage and arrived soo... See more
Company details
Written by the company
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Contact info
421 VICTORIA STREET, 3056, BRUNSWICK, Australia
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Hassle free ordering
Hassle free ordering. Delivered quickly.
Great performance from the product.
Can’t ask for more.
February 17, 2026
Simpl fast and efficient service
Simpl fast and efficient service. Great communication.
February 15, 2026
We had a damaged drone that we sent…
We had a damaged drone that we sent back and due to the cost of repair being too high they offered us an excellent price on swapping for a brand-new drone. Excellent service through the whole process and very fast turn around.
February 13, 2026
Osmo pocket 3 accessories
Great accessories for my Osmo pocket 3, fast shipping as well
February 4, 2026
Simple and efficient process.
Simple and efficient process.
Unfortunately the added:
SERVICE-VIP-AS (FREE GIFT) D1 VIP Device Activation & Setup
Which made exchanging the item less than ideal as the box was opened. This was not a good thing to do.
February 11, 2026
The discounts are crazy and its legit
February 4, 2026
Feedback and communication
I didn’t want to send my drone out of state for repairs but was unable to find someone locally to help. D1 website was very easy to follow with a simple step by step process for submitting repair request. Quick and easy feedback from when it arrived to when I had it returned in perfect working order. I was super relieved when I had it back up and flying again.
February 11, 2026
Very good support and kind
Very good support and kind, they help me with the DJI care and all was very good
February 21, 2026
Unprompted review
Prompt service
The team at the Macquarie D1 store ensured the repair work was handled efficiently and smoothly.
February 9, 2026
D1 Store makes every purchase easy
D1 Store makes every purchase easy from online store to my door. I've ordered many items for my drones from D1 Store and every purchase is a pleasure with shipping that I know will be at my door in a timely manner.
February 8, 2026
DJI drones are awesome
Great product competively priced. A little more clarity on what the bundle includes and what upgrade options exist would have been helpful.
February 9, 2026
DJI Osmo Pocket 3 camera case
Good communication and prompt delivery.
Camera case meets my needs and is hard enough to offer correct protection for the camera and accessories
February 9, 2026
Product arrived and didn’t work
Product arrived and didn’t work. Had to call 6 different people and after being disconnected 3 times finally got told after having to travel to try a different internet connection to send it back because it’s broken
February 8, 2026
Thanks for your tec and great service ✅👍
February 6, 2026
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