I subscribed to a Daebak box in Dec 2023 and it never arrived after many promises. I finally asked for a refund. It's been promised a couple of times but never arrived. They just emailed nearly 2 y... See more
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I really like this site and app, i always used it to buy korean albums and other accesories... they have an excellent method to be able to have discounts the more you buy things you get rewards for th... See more
Company replied
Ordered an advertised Black Pink fan last year, never arrived. After numerous continuous emails asking for information regarding order was told it was discontinued and not available. Asked for a refun... See more
Company replied
I placed an order in the wintertime. Never arrived so I got a gift card refund. Then, placed two orders in Feb and March, it’s now SEPTEMBER and nothing. Meanwhile their social media is full of intern... See more
Company replied
Company details
- e-Commerce Service
- Beauty Products Wholesaler
- Magazine Store
- Music Store
- Office Accessories Wholesaler
- Wholesaler
Written by the company
From Korea to your doorstep, discover the latest and most exclusive in K-pop, K-drama, K-beauty, K-food and everything in between 🇰🇷
Contact info
Mapo gu Baekbum ro 31gil 8 SK leadears view, 04101, Seoul, South Korea
- (424) 276-1890
- hello@daebak.co
- daebak.co
1.6
Bad
313 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
There is much room for improvement
There is much room for improvement. I took an annual subscription because of how wonderful I thought you were. Sadly it was downhill all the way from there. Boxes not sent, boxes sent months late, orders not fulfilled.
I cancelled my subscription.
February 29, 2024
Reply from The Daebak Company
Dear Sandra,
We deeply regret to hear about your disappointing experience with our subscription service. Please accept our sincerest apologies for the inconvenience and frustration you have encountered due to delayed shipments, unfulfilled orders, and other issues.
We will overcome this current problem and put everything in place to return to normal.
While our timelines are currently extended, we assure you that your orders will be delivered to you.
Thank you for your understanding and patience.
The Daebak Team.
I ordered a magazine back in July 2023…
I ordered a magazine back in July 2023 and said to expect delivery within 20-25 days. As months past, the status of the shipment has never moved. Contacted them many times and came up with excuses after excuses. Asked for a refund and they came up with some excuse saying that'll take another month 🙄 it's now March 2024 and I don't expect to receive the magazine nor money back. These ppl are scammers! Don't trust your money with them
March 15, 2024
Unprompted review
Reply from The Daebak Company
Dear Customer,
We sincerely apologize for the inconvenience you experienced with the delivery of your magazine. We understand your frustration and regret the disappointment caused by the delay in receiving your package. We will overcome it and put everything in place to return to normal.
While our timelines are currently extended, we assure you that your order will be delivered to you.
Thank you for your understanding and patience.
The Daebak Team.
I was originally very happy with the…
I was originally very happy with the service and products BUT this past year I paid for the subscription boxes, 4 in total and I have only received 1 box. I asked to cancel for 2024 since I did not get 2023 fulfilled but because they already took the money they said I cant cancel.
March 5, 2024
Reply from The Daebak Company
Dear Maria,
Thank you for being part of the Daebak Fam. We sincerely apologize for the inconvenience you experienced this past year. As you may know, we are going through a tough period but we will overcome it and put everything in place to return to normal.
While our timelines are currently extended, we assure you that all your boxes will be delivered to you.
Thank you for your understanding and your ongoing support.
The Daebak Team.
DONT TRUST
had my sister order Oneus’s Season’s Greetings for 2024 back when it was announced and was told the delivery date would be late December… it is now March of the next year and I am yet to receive any updates much less the actually package. Now looking at these reviews I fear I am out $85. Do NAWT trust this company.
March 13, 2024
Unprompted review
Reply from The Daebak Company
Dear Customer,
We sincerely apologize for the inconvenience your sister experienced with the delivery of her order. We understand your frustration and regret any disappointment caused by the delay in receiving your package. We are going through a tough period but we will overcome it and put everything in place to return to normal.
While our timelines are currently extended, we assure you that your order will be delivered to you.
Thank you for your understanding and patience.
The Daebak Team.
The absolute worst company that I've…
The absolute worst company that I've ever dealt with. They will take your money and then give you a million excuses (it's company A fault, its the delivery company's fault, it's now company B's fault, etc... it never ends). Now? The answers are "we are sorry for the delays, but we cannot tell you when you'll receive what you paid for." DO NOT TRUST THESE PEOPLE, THEY ARE CROOKS. The sad part is that I used to love this company, I would look forward to my boxes.... and now???? Nothing! Be warned, if you do hand over your money be prepared for excuses and to never receive anything. I REGRET EVER LEARNING OF THIS COMPANY.
March 9, 2024
Unprompted review
Reply from The Daebak Company
Dear Customer,
I acknowledge that the delays you've encountered are completely unacceptable, and this is not the standard of service we strive to provide. I want to assure you that your concerns are taken seriously.
We are actively working to solve the root causes of the delays and improve our communication with customers facing such challenges.
Your loyalty means a lot to us, and I regret that your experience has led to such disappointment.
Once again, I apologize for the negative experience you've had, and we appreciate your patience as we work towards a resolution.
Sincerely,
The Daebak Team
DO NOT ORDER FROM THIS COMPANY
Takes months and months to ship orders, if they are not cancelled. When they are cancelled, they are not refunded and I have to fight for my money. Items have arrived with stuff missing or damaged and never got the money back for those. Customer care sucks and they give false platitudes without solving the problem. Do NOT order from this company they basically steal your money.
Edit: Y'all can respond to a bad review but not my emails? I WANT MY MONEY BACK!!
March 4, 2024
Reply from The Daebak Company
Dear Tal,
I'm genuinely sorry to hear about the challenges you've faced with our service, and I understand your frustration.
I apologize for the extended shipping times, cancellations, and issues with missing or damaged items. We are committed to addressing your concerns.
Your feedback is crucial in helping us improve our services.
Once again, I apologize for the inconvenience you've experienced, and we appreciate your patience as we work towards a resolution.
Sincerely,
The Daebak Team
Absolute rubbish
Absolute rubbish - steer clear of this company. How their website is still up and running I have no idea. They don't seem to actually have any of the items they're selling. I ordered two Vogue Korea magazines in September last year. ONE of them finally arrived in December. I never received the other one. Was refunded in store credit + $10. Used that to place an unrelated order for two additional items in mid-January. Also never received them. Still fighting to get a refund on my original order, a proper one this time, because honestly, why the hell would I want store credit for a store that clearly has no items?? DO NOT USE THEM.
March 6, 2024
Unprompted review
Reply from The Daebak Company
Dear Rach,
I'm sincerely sorry for the frustration and disappointment you've experienced with our company and I understand the challenges you've faced with delayed shipments and issues related to your Magazine orders as well as the store credit.
I assure you that we are taking steps to rectify the situation and prevent similar issues in the future.
Once again, I apologize for the inconvenience you've experienced, and we appreciate your patience as we work towards a resolution.
Thank you for your patience and work understanding.
The Daebak Team
Sincerely,
The Daebak Team
Scam! Buyers Beware!
The worst scam I’ve come across. Their website only has reviews for items from other websites yet there are ZERO testimonies on how Daebak runs their company listed on their site reviews link. The company never updated me on my order unless I asked and even then it would take weeks for them to get back to me. Months after I’d placed my order, they were finally honest about one thing and that’s the fact that they never had any stock to begin with. They directed me to a Google form to fill out which they undoubtedly ignored given all of the outstanding refunds here they have yet to fulfill, including mine. This was months ago and I’m still owed a refund which I doubt they ever planned on fulfilling to begin with. Daebak still has the MBTI cup that they don’t actually have listed on their website as “in stock.” I implore people remotely interested to stay away from this complicated scam and go to a trusted site with actual reviews by buyers.
November 5, 2023
Unprompted review
Reply from The Daebak Company
Dear June,
I'm truly sorry to hear about your disappointing experience with our company, and I understand the frustration you've encountered throughout this process. Your feedback is incredibly important to us, and I want to assure you that we take it seriously.
I apologize for the lack of transparency and communication regarding your order. This is not the standard we aim to uphold, and I'm committed to addressing your concerns. Regarding your refund, I assure you that we are actively working to process outstanding refunds, including yours.
Once again, I apologize for the inconvenience you've experienced. We appreciate your patience as we work towards a resolution.
Sincerely,
The Daebak Team
This company is a scam
This company is a scam. I am still waiting for a package I ordered in June that was suppose to come months ago. When I email them to cancel my order and get a refund, they just send you a link to submit for a refund. The refund is suppose to take 14 days. It hasbeen two months, I still have gotten my money back and no reply on why. DO NOT TRUST THIS COMPANY!
June 10, 2023
Unprompted review
Reply from The Daebak Company
Dear Sabrinne,
I understand the urgency of your situation, and I want to assure you that we have taken your refund into account.
This is not the level of service we strive to provide, and I'm committed to resolving this issue for you.
I understand the frustration caused by the delay, but the refund processing team is currently taking care of each refund request.
We truly appreciate your patience and understanding as we work on this.
Once again, I apologize for the inconvenience you've experienced, and I am committed to making things right for you.
Thank you for your understanding.
The Daebak Team
Where’s my order?
I received a couple emails asking me to review the order but I haven’t received my order and see no tracking information. Where is my order?
Thank you
February 11, 2024
Reply from The Daebak Company
Dear Stephanie,
I understand your frustration and concern regarding the emails you've received asking for a review of your order when you have not yet received it. I sincerely apologize for any confusion and inconvenience this has caused.
We have a delay with the shipment but I assure you that we take this matter seriously, and we are doing our best to resolve this situation.
I understand the importance of receiving your order in a timely manner, and I apologize for any inconvenience this delay has caused. Stay assured that you will receive your order.
Thank you for your support and your patience. Please don't hesitate to reach out to us if you need!
The Daebak Team
Stay away
Stay away. I, like others, used to have a membership to their Daebak seasonal boxes. My last order was paid for May 2023. I have yet to receive my summer 2023 box. When reaching out to customer service, they sent me a bunch of excuses and now, at this point, they do not respond to me. They have not honored my request for a refund nor have they given me an estimate as to when I will receive my purchase. I’ve tried reaching out to my cc company to reverse this charge, but since they charge you for the box months in advance of actually shipping them out, it was past the number of days that are allowed. This company has essentially stolen my money.
EDIT: I’ve contacted them several times since their response below and they continue to ghost me. I’ve decided to file a complaint with the FTC. What they are doing is illegal. For those in the US who are interested, you can file online complaints using the FTC’s website.
April 30, 2023
Unprompted review
Reply from The Daebak Company
Dear Jennie,
I sincerely apologize for the frustration and inconvenience you've experienced with your Daebak seasonal box order. I completely understand your concerns, and I want to assure you that we take this matter seriously.
I apologize for any delays in responding to your inquiries and the lack of communication regarding your order. This is not the level of service we strive to provide.
Please be assured that we are taking steps to improve our communication and prevent similar issues in the future. I appreciate your understanding and patience as we work to resolve this matter.
Thank you for your support and for being with us.
The Daebak Team
Do not buy from this company.
Started out well….enjoyed the boxes I received.
I am now out 3 entire boxes & have been going back & forth with customer service for months to receive my boxes, after promises of delivery, they still never shipped my boxes, even created a shipping label with tracking that sat for months. I am out $150 & they keep giving me the run around for a refund. They claim they processed one & should see my refund in 5-7 business days. It has been excessively over that amount & time & still no resolution. All they do is respond with very nicely worded emails to make you sound heard & like they care, but all they do is run you in circles. I’m not pleased. Don’t buy from this company, they have turned into scammers. My boxes are from April, May, & June 2023!
March 1, 2024
Unprompted review
Reply from The Daebak Company
Dear Kristin,
We sincerely apologize for the inconvenience you've experienced with our service. We understand your frustration, and we are deeply sorry for the delays.
Our team is actively investigating the issues you've raised with the refund, and we are committed to resolving this matter promptly. We assure you that your concerns are taken seriously, and we genuinely value your feedback.
We appreciate your patience throughout this process. Please do not hesitate to reach out to us again.
Best regards,
The Daebak Team
Their subscription boxes....I haven't…
Their subscription boxes....I haven't been getting them for a year now
February 19, 2024
Unprompted review
Reply from The Daebak Company
Dear Jeniey,
We sincerely apologize for the ongoing inconvenience you have faced regarding the Daebak Boxes. Please rest assured that you will soon receive all boxes soon.
We understand how frustrating this situation must be for you, and we want to assure you that we are committed to resolving this matter promptly.
Thank you for your understanding.
The Daebak Team
I used to love ordering from Deabak…
I used to love ordering from Deabak however, over the past couple of months I have been very upset with them. I have been ordering their subscription box since 2021, and they used to do a wonderful job of shipping things on time, but I have yet to receive my fall box for 2023. Additionally, I tried to cancel my subscription, but they did not allow me to. I feel as though they just stole $219.92 from me and they never offered any true solutions.
February 18, 2024
Unprompted review
Reply from The Daebak Company
Dear Paola,
We appreciate you bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced. We understand the frustration caused by the delay in receiving your Fall 2023 subscription box and the challenges encountered while attempting to cancel your Daebak Box subscription.
To assist you further, could you please reach out to us with your account details, such as your order reference number? This information will help us investigate the status of your Fall 2023 box and promptly address the subscription cancellation issue.
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Your satisfaction is our priority, and we are dedicated to rectifying these issues promptly.
Thank you for your patience and cooperation.
The Daebak Team
scammer company
i preordered exos album in june or july last year but they just stole my money. I tried contacting them so much on every platform they have and i just got the same excuse that it's delayed because it was a pre order and it still said it was on the way on the shop app but of course it never came. I've bought albums from them before and it was never a problem but idk maybe they're just going broke and resorted to stealing off their customers. Literally all i wanted was my money back i don't even care about the albums anymore. it was almost $200 though so yeah just don't buy from this stupid ass failing company please they will take your money!!
December 13, 2023
Unprompted review
Reply from The Daebak Company
Dear Eli,
Thank you for your message, we sincerely apologize for any inconvenience you have experienced. We understand the frustration caused by the delay in receiving your preordered EXO's album and the lack of communication regarding its status.
We take this concern very seriously, and we are committed to resolving this matter promptly. Please feel free to reach out to us if you want a refund.
We appreciate your patience and understanding as we address this matter.
The Daebak Team
Product not received
I placed my order mid November 2023 for my wife, that was stated would be here by 2/08/24 and yet I still don’t have my purchase.
I don’t feel this is a viable business and won’t do further business with you & I will post as well on FB and other social media outlets letting people know this is how your customers are treated.
November 15, 2023
Unprompted review
Reply from The Daebak Company
Dear William,
We sincerely apologize for the inconvenience you've experienced with the delay in receiving your order. We understand how frustrating this situation must be for you and your wife, and we truly appreciate your patience.
We want to assure you that we take your feedback seriously and are committed to resolving this matter to your satisfaction. Your experience is important to us, and we value your trust in our business.
The Daebak Team
This company used to be legit
This company used to be legit, but I don’t know what’s happening now. I’ve been getting subscription boxes since November 2020 and they were fun to open.
Both my summer 2023 and fall 2023 box have been initiated but I have yet to receive them.
Summer 2023:
“On Its Way to USPS
Picked Up By Shipping Partner, USPS Awaiting Item
SADDLE BROOK, NJ 07663
November 6, 2023, 4:24 pm
Shipping Partner: OSM WORLDWIDE”
Fall has yet to ship.
I’ve sent multiple emails requesting updates or a refund and they say no refunds and just sent me the shipping number.
I would strongly advise not to buy with this company now.
February 11, 2024
Unprompted review
Reply from The Daebak Company
Dear Sarah,
We appreciate your loyalty and the time you've taken to share your concerns. We sincerely apologize for the inconvenience you've faced regarding the delay in receiving your Summer 2023 and pending Fall 2023 subscription boxes. Please rest assured that you will soon receive both boxes.
We understand how frustrating this situation must be for you, and we want to assure you that we are committed to resolving this matter promptly.
Thank you for your understanding.
The Daebak Team
This appears to be a scam
This appears to be a scam. Ordered months ago. They periodically send emails like “We haven’t forgotten you!” But those emails have ZERO information about my personal order. I think these are meant to just keep people from reporting them.
I’ll retract this review if an item ever actually arrives.
Go with Seoulbox instead. They are legit and ship quickly.
Update: Why are you asking for my order number? Shouldn’t a legit company just send out ALL orders, not just those who complain?
February 8, 2024
Unprompted review
Reply from The Daebak Company
Dear RZ,
I want to express my sincere apologies for the significant delay and inconvenience you've faced with your order. Your experience is certainly not reflective of the standard of service we aim to provide, and I deeply regret any frustration this has caused.
We haven't forgotten you and to get information about your personal order, could you please send us your order number (#DBB)?
We appreciate your patience and understanding as we work to resolve this matter. If you have any additional details or concerns, please feel free to share them with us.
Thank you for your patience and understanding.
The Daebak Team
Daebak is taking money but not delivering products
I've been a Daebak quarterly subscription customer since 2021, but they no longer ship their subscription boxes. I haven't received one since May 2023, and since this is an annual subscription (my renewal is every January), that's three boxes that I'm missing and should be refunded for.
Then on top of that, my subscription auto-renewed two weeks ago, January 2024, and they won't refund it, even though they have clearly stopped sending out merchandise. I'm irritated that I have to file a PayPal dispute over this, how are they renewing 2024 subscriptions when they haven't yet given us the 2023 merchandise?
I'm super bummed, Daebak. You guys used to be so good, and I've been very nice to your poor customer service rep who keeps telling me that your TOS states "no refunds." It's not her fault, but that's theft, no? You guys are violating your own TOS because you're taking money and not sending the goods.
January 14, 2024
Unprompted review
Reply from The Daebak Company
Dear Maya,
I sincerely apologize for the challenges you've faced with your Daebak subscription. Your feedback is invaluable to us, and I deeply regret any inconvenience this may have caused.
Please know that the level of service you've experienced is not reflective of our standards, and we take your concerns seriously.
I'm pleased to inform you that both your Summer and Fall Boxes are now en route to you. Shortly, you will receive the tracking numbers for both shipments via email.
I want to express my sincere apologies for any inconvenience you've endured. Please be assured that we are fully committed to resolving this situation and appreciate your patience as we work towards a solution that meets your satisfaction.
We genuinely value your loyalty since 2021, and we are dedicated to restoring your trust in our subscription service. Thank you for your understanding and for being a valued member of the Daebak community.
The Daebak Team
Scam. Never received product.
I have not received my product nor any information about shipping.
December 2, 2023
Reply from The Daebak Company
Hello Lukas,
Your satisfaction is our top priority, and I understand the frustration that comes with not receiving your product or any shipping information.
To address this promptly, could you please send us your order number (#DBB) to the customer service email?
We appreciate your patience and understanding as we work to resolve this matter. If you have any additional details or concerns, please feel free to share them with us.
Thank you for bringing this to our attention, and we look forward to rectifying the situation promptly.
The Daebak Team
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