Dahlia & grace 

Do not order from this company! They use Evri who are utterly useless with zero customer care. This makes achieving a refund for items not delivered virtually impossible. Their customer care emails are slow, unhelpful and downright rude.
They are currently refusing to refund £50 for a dress i never received, despite acknowledging it was not delivered. Their current position is that they will refund 75% only when the dress is received back to their warehouse. Evri stating they returned it. Complete waste of time and money. AVOID.

False advertising, products arrive that don’t look anything like what is being advertised, over 4 weeks for delivery. When you email to ask for a refund they tell you that they have sent you what you ordered despite it being completely different and then after this they just ignore you and refuse to give you a refund.

PLEASE do not order from here, if you do and would like to get your hard earned money back, set up a claim back with your bank to get your money back which is what I am currently doing, as you will get absolutely nowhere with this terrible “company”.

DO NOT BUY! I’ve had better quality tea towels. There is ZERO customer service! I have had to pay over £35 to return the items and am still awaiting for a refund THREE MONTHS later! DO NOT BUY FROM THIS COMPANY!!

AVOID AT ALL COSTS! I ordered 4 dresses from here, the quality of the items were so poor and did not look like as they were shown on the website. It costed me £33.50 to post the items back to China which I provided proof of on 3rd September 2025 and have still not received my refund. I have chased for updates but they have gone radio silent..

Not trustworthy. Item I bought looks nothing like the pictures. I tried to return and they were unresponsive for weeks. Now they are offering me a 30% refund.

DO NOT BUY absolute joke of a company, ordered dresses for a wedding in June came late, material shocking, sizing terrible. Contacted to send back delayed giving me the return address, offered credit instead, refused all offers, finally got address posted back at my expense. Now October no refund, trying to say package has not been received by them, refusing to answer emails ABSOLUTE WORST COMPANY EVER.... wish i had to checked this site before i ordered

I honestly wish I had never ordered from Dahlia and Grace. I thought I was buying from a UK boutique, but it turns out everything ships from China. The quality was nothing like what’s shown online.

I ordered six dresses for an event, spending £202, only to discover they all had to be returned to China at my own expense. I paid over £30 just for return shipping through Royal Mail, and despite returning everything correctly on 11 August with a full returns form, I still haven’t had my refund — over two months later.

I’ve sent multiple emails, including on 11 and 13 October, and not one person has replied. I was promised a response within 48 hours — that never happened. I’ve now had to initiate a chargeback through my bank just to try to get my own money back.

The service is shocking, the communication is nonexistent, and the company feels completely untrustworthy. They’re happy to take your money but disappear the moment you try to return something.

Please avoid this company at all costs. What looks like a charming online boutique is just another drop-shipped operation sending cheap items from China and making returns as difficult as possible. Absolutely disgraceful.

Avoid like the plague.

The dress i received was actually nice but didnt fit. I have been trying to get a refund off them since June and they are fobbing me off continually.
Bewarned you also have to return to china which isnt cheap. I will never order from them again

DO NOT USE THIS BUSINESS.
Worst customer service I have ever experienced, they outright ignore you. The sizing is completely wrong, a size L is a UK 10. Multiple delivery delays, the quality is extremely poor compared to advertised.
Can not warn you off enough

So I didn’t realise I was ordering from China — I thought Dahlia & Grace sounded like a cute little British boutique, not a far-off mystery warehouse. I ordered two dresses because I couldn’t decide on the colour. Turns out I didn’t need to decide, because neither looked like the picture and the top half would have barely covered a nipple on a Barbie doll.

When I asked for a refund, they kindly offered me “a sustainable solution” — keep both disasters and get 20% back. Apparently, sustainability now means hoarding clothes you’ll never wear while your dignity dissolves.

I said no, sent them back (paid over £10 to ship), and now the parcel’s living its best life stuck at customs somewhere. Nearly two months later, I’ve got no dresses, no refund, and a valuable life lesson: always check Trustpilot before you hit ‘buy now’.

If you want a cute dress, shop local. If you want a slow-burn comedy full of regret and tracking numbers, Dahlia & Grace has you covered — unlike their dresses.

DO NOT ORDER FROM HERE.
Dress was completely different to what was ordered, cheap fabric and terribly made.
You cannot get a full refund on ‘sale’ items, yet strangely enough, everything is on ‘sale’.
Various emails with offers of store credit or partial (30%) refund.
Posting the item back to china would have cost more….
I was quoted 7-14 days for the partial refund, it’s now been 29 days.
Given up on trying to email them, will make sure everyone I know never orders from here - scam artists.

DO NOT BUY from this company - poor quality and I returned and not received money - they have £30 of my money - emailed and no response

I ordered 3 dresses for a wedding. They finally were delivered over 6 weeks later. The wedding had passed by then.
I thought it was weird as no returns label was sent with the items.
I tried to contact customer services and didnt get a response.

A total scam. Dress doesn't look at all like in picture. Quality - shit, Colour - doesn't match not even if you're drunk and can't remember your name or what you've ordered.
They will not accept any returns, avoid answering to emails and only give you 30-50% money back as in store credit.
My advice - TOTALLY AVOID THEM as the review DON'T LIE -
DON'T MAKE THE MISTAKE ME AND OTHERS DID

Item arrived completely different, horrible material quality.pity I didn’t see the reviews earlier. Very disappointed
I wish I could return it, but now reading that is not even possible. It’s a cheap Chinese clothes scam

The dress I received took 2 + weeks to arrive.
It was shipped from China and when it arrived I was confused. The photos look like the dress is a silk material but what arrived was a cheap poly cotton. The colour advertised was a light yellow the dress received was an orange/yellow colour. To their defence the material isn’t listed on the website but from looks it definitely doesn’t appear to be the same. I am about to try and get the dress returned so I can get my $80 + dollars back.The fit of the dress was awful and the quality looks like it should have been sold on Shein. Don’t waste your money.

Shocking. Do not order from this website complete con artists

Absolutely awful quality, returned the items in August still not update and no refund. Been dealing with what seem AI customer service as response is always the same. Absolutely shocking in all aspects. £80 down never again will i purchase from them

What a waste of money!!

I ordered the Mabel Blossom Drama Dress (a nice vibrant, flattering dress), but instead I received someones dusty old curtains.
The editing on this MFing website is absolutely unbelievable. False advertising at its best.

I was offered a refund if I returned the dress to China, (after going all Consumer Rights Act 2015 on them), but no doubt these scum bags will lie and say they never received the dress and then I’ll be out of pocket for the dress, and postage!

I have also come to the conclusion that Dahlia is most likely a made up woman, and the dresses are no doubt made in a Chinese sweat shop.

The good news is, with a bit of fake blood and some scissor work, my Halloween outfit is sorted - Silver linings and all that.

The dress was nothing like the picture, it actually looked like it had been warm. So disappointed with the product and customer service is awful.