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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making every interaction pleasant and productive. The delivery service is frequently highlighted as outstanding, with many people appreciating the promptness, clear communication, and the politeness of the delivery personnel. Consumers are also very satisfied with the products, often finding them to be of excellent quality and exceeding expectations, and the overall ordering process is described as efficient and easy. However, some customers experienced minor issues with their orders, such as receiving an incorrect item or encountering a product with a fault. While these instances were quickly addressed and resolved by the company, a few people mentioned initial concerns regarding the accuracy of their shipments or product functionality.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their friendliness, knowledge, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the excellent... See more

Service

Users describe positive interactions with service, highlighting the team as friendly, knowledgeable, and... See more

Product

Customers consistently note positive experiences with product. Many reviewers are happy with their purchases,... See more

Order

Reviewers mention positive feedback about order. Customers consistently report a trouble-free experience,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello well let me tell you about my experience with DAI, firstly about JOE, who I’ve dealt with several times and I must say he does a brilliant job 👍🏻 he’s been very helpful and knowledgeable about... See more

Rated 5 out of 5 stars

Excellent company to deal with, highly recommended. Have ordered a few item before and always had a troublefree experience. Ordered the item at the beginning of the week and then had a phone call... See more

Rated 5 out of 5 stars

Direct human contact for a recent online purchase was a breath of fresh air. From the phone call to inform me of the delivery date and approx time to the special praise for Paul who called forty minu... See more

Rated 5 out of 5 stars

I just took another delivery from DAI Leisure, as always a pleasure! From ordering to delivery, first class service and communication. Driver Paul telephoned to say he was en route and 14 minutes away... See more


Company details

  1. Sporting Goods Store

Written by the company

DAI Leisure is one of the UK's largest independent suppliers of Air Rifles, Airguns, Shotguns, Rifles and shooting equipment. Our huge store (5,000+sq ft) in Merry Hill Dudley West Midlands has a huge selection of Air Rifles, Shotguns, Firearms and shooting accessories all under one roof - with a team of firearm experts and a gun smith on hand to provide advice, repairs, servicing and aftercare.


Contact info

4.8

Excellent

TrustScore 5 out of 5

791 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing shop

Went there looking for a good priced airgun. The staff were both extremely friendly and helpful, very humorous. Gordon and Boppa were nothing but helpful and would 110% recommend.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with, highly recommended. Have ordered a few item before and always had a troublefree experience.

Ordered the item at the beginning of the week and then had a phone call later to say it was scheduled for delivery the following weekend. Wasnt expecting it to be so soon.

Item was deliverd by Paul who was very friendly and helpful. Will be using them again for future purchases.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really good experience with…

I had a really good experience with this company. The driver, Paul, was amazing! He contacted me with location updates so I knew when he would be arriving and gave me very useful information regarding my order.I will definitely be ordering from here again.
Thank you.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Paul the driver

Every part of this order was an amazing experience.
From the initial order I received a call discussing my order. The delivery was set for a few days later.
The delivery driver called me and hour before arriving and he was lovely (Like most people from Dudley). I will 100% be using these guys in future! Top service.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Paul was an absolute delight

Paul was an absolute delight, really friendly and just so lovely. He called when he was 20 minutes away to give me time to be ready with ID, and was very patient when it took me longer than expected to get to the door. Also went above and beyond in terms of the fact that I’ve not long moved into this place and mentioned that I was a bit embarrassed about the various issues around the building and the general mess and chaos, and he rushed to tell me he didn’t see anything to be embarrassed about. It just really put me at ease and I’ll feel more confident going forward, which is just something I never expected to take from this experience. All in all a super smooth and pleasant delivery, and also well within the 14 day window I was advised it could take. So few companies these days will literally deliver to your door themselves, leaving out all of the hassle of delivery companies and the problems they can cause, so the fact that they have their own gent driving up and down the UK doing deliveries, and for such a reasonable cost, is genuinely amazing. I can’t recommend them enough, and I hope that you’re also lucky enough to get Paul doing your delivery :)

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

excellent service

excellent service, delivery next day to the door; Paul the driver kept me updated with arrival time, and gave me some useful advice on operating my purchase; five stars, will use them again

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Made a couple of purchases from these guys. Excellent service, really efficient and quick. Delivery to London no issue and Paul the driver is fantastic. Thanks

March 22, 2026
Unprompted review

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