Dailypoppins Reviews 

203
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

The communications were fast and clear. The prices very reasonable. The staff exceeded my wife and my expectations. So thorough and thoughtful. Would use them again for sure.

Rated 1 out of 5 stars

Took my card details to take payment for my first clean. Booked in for arrival between 9-11 nobody showed up, nobody answering phones. I received a lazy text message saying they made a mistake all hum... See more

Company replied

Rated 5 out of 5 stars

Recently hired for an end of tenancy clean and must say they were brilliant. There were one or two spots found on the checkout report that had been missed, but they returned immediately to rectify, so... See more

Rated 1 out of 5 stars

Absolutely shocking service. Products from aldi but charge a fortune for a clean. Not even cleaning properly just wiping down really. They dont talk english and they are shouting in their own language... See more

Company replied

Company details

  1. Cleaners

Information provided by various external sources

Home Cleaning Specialists All franchises independently owned and operated


Contact info

3.1

Average

TrustScore 3 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(203)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

The teams are very professional do…

The teams are very professional and do a thorough job. The house always looks sparkling after they have been. I thoroughly recommend this company.
Mrs B

February 6, 2024
Unprompted review
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Reply from Dailypoppins

Thank you for taking the time to review our services. We will let the staff know you left them a 5 star review.

Rated 4 out of 5 stars

Very efficient

Very efficient and reliable cleaners.

They do a pretty through clean although could be better

February 6, 2024
Unprompted review
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Reply from Dailypoppins

Thanks for the review. We will definitely take note of the could do better and aim to improve to 5⭐️ next time

Rated 5 out of 5 stars

Very good weekly clean

February 6, 2024
Unprompted review
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Reply from Dailypoppins

Thanks for taking the time out to leave a review. I will let the staff know how pleased you are.

Rated 5 out of 5 stars

The team are always very thorough

The team are always very thorough. They do a great job very professionally.

February 5, 2024
Unprompted review
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Reply from Dailypoppins

Thanks ever so much for letting us know how pleased you were. We will let the staff know.

Rated 4 out of 5 stars

Good reliable friendly cleaning service

Good reliable cleaners. Always friendly and do a good job.

February 2, 2024
Unprompted review
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Reply from Dailypoppins

Thanks for taking the time out to leave a review. We will look forward to providing you a service again soon.

Rated 5 out of 5 stars

Always great service and the ladies are…

Always great service and the ladies are courteous and mindful if you are home. Would recommend every time.

February 2, 2024
Unprompted review
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Reply from Dailypoppins

Thank you for taking the time to leave us a review. I will pass your kind comments onto the staff who attended your home.

Rated 5 out of 5 stars

High quality cleaning service

High quality cleaning service, my place looks brand new and clean after a visit by these very professional staff. I highly recommend this company. This was the Peterborough branch.

January 31, 2024
Unprompted review
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Reply from Dailypoppins

Thank you for you 5 🌟 review I will let the staff know how pleased you was with the service they provided

Rated 5 out of 5 stars

Daily popping Newbury

I have been using daily Poppins Newbury for a few months now , great service as always. Prompt response around any queries and flexible around changes in timing if needed

January 19, 2024
Unprompted review
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Reply from Dailypoppins

Thank you for your review of the Newbury branch. We will look forward to cleaning for you again soon

Rated 4 out of 5 stars

Fantastic job

I arranged for their cleaning services, everything was explained and any questions were answered. They were on time and did everything as agreed and done a fantastic job. I will a range further visits.
The people were friendly & chatty and would recommend them.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Responsive, professional and provided a great service. I will be using them again! Thank you, Woking branch

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

Awful cleaning, damaged property

Re: Basingstoke Branch - The cleaners poorly cleaned the items I gave them to clean, and proceeded to clean other items I told them not to. They also damaged my freshly painted walls and baluster. I asked for a refund but no responsibility was taken, in conclusion I was rudely denied any money, discount or reparatory cleaning service.

January 3, 2024
Unprompted review
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Reply from Dailypoppins

I’m sorry you was disappointed with the service provided however as we explained during our telephone conversation our staff worked continuously during the time you paid for and they followed your instructions. When they’d completed the time slot booked you thanked them for their efforts and they left however you have now raised concerns regarding some items you believe were missed such as inside the toilet cistern and behind the kitchen kick boards neither of which is something we would generally clean as these are not standard practice in any case you would have needed to have booked more time to allow for more cleaning to have been done as the staff did as much as possible in the time allocated. Once again we are sorry you was not entirely happy with what our staff was able to achieve.

Rated 1 out of 5 stars

Used my private driveway to do a…

Used my private driveway to do a three-point turn, instead of driving 10-seconds up the road where there’s a turning circle. This company is working frequently on my road so well aware of the turning circle merely seconds away.
The clearly don’t respect a person’s private property so I wouldn’t trust them to clean my house.

August 8, 2023
Unprompted review
Rated 1 out of 5 stars

Ripped off

Extortionate amount of money for a basic service from the Stamford team. We asked, were quoted and paid for a thorough/deep clean of our key living spaces and essentially received a basic surface clean of the most obvious areas. Quoted for and expected a 220 minutes clean and 3 cleaners were here for 77 minutes. Key and obvious parts were missed in rooms despite the fact I insisted these rooms were the priority at the start. No effort or pride taken in the clean or work and only refunded £40. If it was my company I would have either come out and seen the job or sent them back. We still had to pay £108 which is ridiculous considering are previous cleaner charged us £30 for the same work and did a considerably better job. Stay well clear!

August 9, 2023
Unprompted review
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Reply from Dailypoppins

Sorry to hear you were disappointed.

You booked the minimum of 220 minutes of service time
To quote you “do as much as they can” in the time.
Prioritising requested areas.
Our staff did as much as possible and actually they spent 240 minutes cleaning so 20 minutes longer than paid for!

Our service costs were given and accepted by you at the time of booking when it was also explained the price included uniformed, insured, DBS checked staff as well as all materials, equipment and Vat.

When you complained we reduced the the price as a gesture of goodwill which you accepted!!

Again I’m sorry that you was disappointed but clearly you needed a much longer service call to achieve the level of service you required.

Rated 1 out of 5 stars

Absolutely appalled by the service of…

Absolutely appalled by the service of Daily Poppins Stamford. Booked a one off blitz clean of my house - quoted £148 for 220 mins. I put in an email I assumed this was more than one person for this amount of time at that price and I was not corrected about this. So when 3 people turned up and cleaned for just over an hour I was horrified! I was told the time is divided by 3!!! Nearly £50 an hour completely outrageous when I had paid my previous cleaner £15 an hour and she was marvelous. If I had known that in advance I would have not gone anywhere near as firstly that is extortionate and secondly there is no way a house can be thoroughly cleaned in that amount of time. When I complained I was told it wasn’t possible to do a thorough clean in that time - then why on earth quote for it!! And on the invoice they wrote ‘thorough clean’ it was barely a surface clean. They did offer a partial refund however I still paid 3 times what I would have done for my previous cleaner.

Response to reply:
Have gone back through all emails and you did not in any email explain what the costs included so this is a lie in your reply. I said clearly the costs must be for more than 1 person and you did not say that was incorrect. I said I wanted a full ‘blitz’ of the house this was not done in any room let alone of the house. The rooms that were requested to be priority also not thoroughly cleaned. When the 3 people turned up we expected all of them to be there for the 220 minutes based on the price - I had actually expected 2 people for the 220 minutes so thought 3 was even better service……until they all left an hour and a bit later.
I would have expected a much larger refund and/or an offer to come back and complete the job.

August 9, 2023
Unprompted review
Dailypoppins logo

Reply from Dailypoppins

Sorry to hear you were disappointed.

You booked the minimum of 220 minutes of service time
To quote you “do as much as they can” in the time.
Prioritising requested areas.
Our staff did as much as possible and actually they spent 240 minutes cleaning so 20 minutes longer than paid for!

Our service costs were given and accepted by you at the time of booking when it was also explained the price included uniformed, insured, DBS checked staff as well as all materials, equipment and Vat.

When you complained we reduced the the price as a gesture of goodwill which you accepted!!

Again I’m sorry that you was disappointed but clearly you needed a much longer service call to achieve the level of service you required.

Rated 5 out of 5 stars

Oxford Franchise

Oxford Franchise. The team did an excellent job! very friendly and they stayed overtime to ensure the main requested areas were completed. Will definitely book again.

June 19, 2023
Unprompted review
Rated 1 out of 5 stars

Underwhelming clean, no refunds

Oxford Franchise. Paid for two visits, the quality of the clean on the first visit was underwhelming. Asked for my money back for the second visit and was refused. They didn't turn up for a second visit.

I contacted ag___.fu____ at dailypoppins.com on 05/06/23 at 08:41 and 07/06/23 at 22:04, with no response after two weeks.

June 2, 2023
Unprompted review
Rated 2 out of 5 stars

Quite a rude interaction

This is for the Cork franchise. Communication via email for a prospective end of tenancy cleaning was really good. However, the manager became so unprofessional and rude once I asked if I could pay the €100 deposit online by card instead of transferring to a bank account directly. I had expressed some scepticism that as we had not met in person nor had she seen the property I would rather pay online; she specifically wrote that if I couldn’t afford to pay €100 I can go somewhere else and further implied the 4 bed house was probably a student hostel!

May 21, 2023
Unprompted review

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