Dailypoppins Reviews 

203
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

The communications were fast and clear. The prices very reasonable. The staff exceeded my wife and my expectations. So thorough and thoughtful. Would use them again for sure.

Rated 1 out of 5 stars

Took my card details to take payment for my first clean. Booked in for arrival between 9-11 nobody showed up, nobody answering phones. I received a lazy text message saying they made a mistake all hum... See more

Company replied

Rated 5 out of 5 stars

Recently hired for an end of tenancy clean and must say they were brilliant. There were one or two spots found on the checkout report that had been missed, but they returned immediately to rectify, so... See more

Rated 1 out of 5 stars

Absolutely shocking service. Products from aldi but charge a fortune for a clean. Not even cleaning properly just wiping down really. They dont talk english and they are shouting in their own language... See more

Company replied

Company details

  1. Cleaners

Information provided by various external sources

Home Cleaning Specialists All franchises independently owned and operated


Contact info

3.1

Average

TrustScore 3 out of 5

203 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(203)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used Daily Poppins Oxford…

I have booked Daily Poppins Oxford branch recently to be my regular cleaners. I must say I am impressed with communication and service provided, Agnes come to see me for initial booking appointment and everything was taken from there. Highly Professional and recommended.

July 7, 2021
Unprompted review
Rated 1 out of 5 stars

The worst cleaning company I have ever used -

I use a lot of cleaning companies in line with my business. This company is not only very expensive £350 was quoted for cleaning a one bedroom house and that did not include the carpets (I discovered that after they had been and despite it being in my instructions) which equated to £50 an hour. Their own cleaners berate their hourly pay so how they can charge this much even taking account of overheads(what overheads - a car and a few bottles of fluid and perhaps a duster or two and a hoover) is beyond me. The work was shoddy. The property had already been cleaned once so there was not that much to do. They informed me they would not climb a ladder for health and safety reasons (how can they clean high up?!) they did left thick dust on the rails, dust on the blinds, cobwebs, food particles in the fridge, marks on all the windows and when I inspected and said I wasn't happy they became very aggressive, even accusing me of not paying in advance. I took photos of all the items and when I said I had proof they said they must have had an 'off day'. If you job is as a cleaner you do not have 'off days' for cleaning! Needless to say I did get a full refund via paypal. My advice - do not use this company but if you do then do not pay up front! An awful experience. And Dailypoppins, please do not write back and tell me that it is a franchise - you should have full control of your ethos and standards at all times as you are representing a brand.

June 16, 2021
Unprompted review
Dailypoppins logo

Reply from Dailypoppins

Sorry to learn of your disappointment. So that we can find you job in our system can you let us know the postcode for the property and name the service was booked in.

Rated 2 out of 5 stars

Cleaning is ok but communication terrible

Cleaning is ok but communication is terrible
Asked for a monthly clean, never know when they will turn up despite asking multiple times for a schedule. Have had to turn cleaners away on occasions as timing was not appropriate. Working at home, as many people are, I need to plan around them coming.
Got fed up and have asked them not to come back and return my key (which I am still waiting for).

June 16, 2021
Unprompted review
Dailypoppins logo

Reply from Dailypoppins

Im sorry to hear about the issues you have had, can we have the postcode of the property serviced so we can find your booking and address the points raised.

Rated 1 out of 5 stars

Absolute joke of a company

Absolute joke of a company. I was quoted £85 for 1 bedroom clean and 1 bathroom in which I was told it’s be a deep clean as it was only 2 rooms and there were two cleaners. They turned up and were rude from the start, I asked them to wear a mask but they didn’t understand and carried on I tried to explain to them what needed doing including the inside of my wardrobes which I had already removed the clothes from I was told these would be put back neatly. The wardrobes were not even touched and I was left with a pile of clothes just chucked everywhere. Following this they were only actually here for 45 minutes not an hour and a half they had literally just gone round the place and wiped them mopped with dirty water. I later found my Tiffany necklace snapped in half on the floor (other half no where to be found) I had left it on my desk so no idea why it was elsewhere in the house. Absolute joke when I called to complain the lady on the phone said she couldn’t deal with the stress of my complaint because she was pregnant... this shouldn’t affect the cleaning standards of your staff. Utter joke of a company do not use!

June 8, 2021
Unprompted review
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Reply from Dailypoppins

Hi Ellie, Im sorry to hear of your disappointment with the service received. Can you let me know what area/town the service was provided in so that I can direct your response to the correct branch.

Rated 5 out of 5 stars

One-off clean Oxford

I recently used Daily Poppins for a one-off house clean when I was moving out of a rented house. They did a great job and I got back the full deposit from my landlady.

January 21, 2021
Unprompted review
Rated 5 out of 5 stars

Daily Poppins Winchester

Recently hired for an end of tenancy clean and must say they were brilliant. There were one or two spots found on the checkout report that had been missed, but they returned immediately to rectify, so couldn't be happier with their professionalism and hard work. So good that we've taken them on at our newly purchased home. I highly recommend

July 14, 2020
Unprompted review
Rated 1 out of 5 stars

AWFUL - NO CONSIDERATION

Daily Poppins - CORK.
Really annoyed, I have been using this service for about 2 years now here and there when my apartment just needed that extra spruce up. To be honest when I come back each time, they have never done the full two hours I pay for and they haven't cleaned everywhere. It's like they just quickly run over the main spaces.

Anyway, even though I felt this way about them, I still continued to use their services and support them as I was generally happy but this time they arranged a time with me and changed it THREE TIMES, honestly so frustrating! It seemed as each time they got a better offer and no apology or anything. I honestly think this is appalling for providing a service.

July 10, 2020
Unprompted review
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Reply from Dailypoppins

Hi Jessica, Im really sorry to learn of your dissatisfaction and would suggest you call and speak to the local franchisee who I'm sure will try to resolve the issues you've been having however that said please bear in mind that we are having to juggle things around a lot at the moment due to Covid 19 which is creating logistical problems across our network of franchisees both in Ireland and the UK.

I can assure you that all of our franchisees are doing their very best to provide the cleaning services requested on-time whilst protecting both the client and staff members from Covid 19.

Rated 1 out of 5 stars

Daily Poppins Kent - AWFUL

We have been using Daily Poppins Kent for 6 months now, being a couple who works we were trusting this company with our keys as we are not around the house, the work that it had to be done was a general clean fortnightly and it was minimum again as we are never home, they charged us full 3 hours for 3 people to rush around for 30 mins, the job was always inconsistent and mediocre, they would leave toilets without a brush, or showers half way cleaned and never scrubbed between the tiles, bathroom floor without moping, kitchen cupboards without wiping, high surfaces were never cleaned (above wardrobe). Recently they scratched my staircase wall and cleaners have said it wasn't them, I have stopped my contract and now I'm using another company. NEVER AGAIN

February 26, 2020
Unprompted review
Rated 1 out of 5 stars

Daily Poppins - Reading. I would NOT recommend to anyone!

I have used Daily Poppins - Reading for about 6 months.
During this period, I had numerous of issues: cleaners left the underfloor heating on despite being asked to check if it is off. The result was huge electricity bills. Cleaning as such was not up to standard as well - I have found condoms, plastic bags and rubbish (on several occasions) left after they cleaned my serviced apartment. I have found dirty dishes in the dishwasher - cleaners never washed. All these were photographed and sent to management company which assured me that will communicate it with Daily Poppins and that this will not happen again.
Well, it did not get any better at all. In fact, I had many other issues going forward (my brand new hoover Henry went missing, etc...).

In the end, when I terminated my contract with the management company and requested my linen back, I was only given part of them.
Justine from Daily Poppins was not particularly helpful when I asked her for the rest and told me to ask the management company. Management company on the other hand said that at the start of my contract I gave the new linen directly to Daily Poppins so I had to ask them.
Both - Daily Poppins (Justine) and the management company refused to take responsibility for the missing linen and for all the issues in the past.
In the end, I lost a lot of money because of Daily Poppins and the way they operate as a cleaning company.
I would NOT recommend this company to anyone!

February 19, 2020
Unprompted review
Rated 1 out of 5 stars

I called to enquire about having some…

I called to enquire about having some cleaning carried out in my house as I have had hand surgery so cannot clean. I could not believe it when she quoted £46 for 2 hrs (£23ph) work!!! I am a domestic cleaner myself that has the same clients for 7 years and have to turn down lots of new enquiries and i only charge £14.50ph. Do not use this company, there are many more decent companies that are a lot cheaper.

Daily popping regarding your reply - i don't need to use your service to know that no cleaner is worth £23ph. Also i read a lot of your reviews which made me adamant that you over charge people massively.

February 13, 2020
Unprompted review
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Reply from Dailypoppins

Im sorry you feel our services are to expensive for you but our prices do include VAT as well as uniformed insured staff with all the equipment and cleaning products needed to provide a quality service. Staff are paid well with 28 days holiday per year with transport provided. That said you have marked us with one star and you have not employed our service therefor you are unable to review the quality of our services which goes against the principle of trust pilot!

Rated 5 out of 5 stars

Daily Poppins Southampton

This was an excellent service. I was in a hurry to have a place cleaned for sale, and they did the job next day. They could not have been more accommodating and they tackled really bad ground on dirt. I can't recommend them enough. Fast, efficient, diligent and helpful. Highly recommended.

February 13, 2020
Unprompted review
Rated 2 out of 5 stars

Very rude admin.

Well, the cleaner was okay, but she left a few bits and bobs which we asked them to rectify. The administrators for the Oxford branch were horrendous. For some reason the bank declined our card and we offered to pay by alternative means. We were given threats of court action! It was the rudeness that is compelling me to write this review. They need to understand that you don’t threaten your customers over small mistakes especially when they’re offering to pay by alternative means. It looks like they thought threats would get their money faster but lost a few customers in the process! They really need to work on their people skills.

February 12, 2020
Unprompted review

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