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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional approach, making the storage process easy and stress-free. People frequently highlight the excellent service received from start to finish, noting the efficiency and support provided. Consumers also appreciate the well-maintained, secure, and clean facilities, with many mentioning the units kept their belongings in perfect condition. The website is often described as easy to use, and the overall quality of the service is highly regarded.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

Facilities

Clients share positive opinions on facilities, often highlighting their cleanliness, tidiness, and... See more

Website

People report positive experiences with the website. Customers consistently describe the site as secure,... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second unit I’ve rented at Dainton’s. The location is very convenient and the quality of units is excellent. Lee John the manager provides outstanding personal support and nothing is too... See more

Company replied

Rated 5 out of 5 stars

5 ⭐️⭐️⭐️⭐️⭐️ is no where near enough to emphasise how much excellent this company is. Both Chris’s are professional, knowledgeable, supportive bit above all are so friendly it makes the whole storag... See more

Company replied

Rated 5 out of 5 stars

What a pleasure it’s been to have used Dainton storage. We had our items stored for nearly 2 years. Smart facility. Friendly, welcoming staff. Caroline has been really helpful and understanding... See more

Company replied

Rated 5 out of 5 stars

Ideal for access. Clean, dry and safe facilities for storage of almost anything! I appreciated the height within the indoor unit I used for over two years, as had no concerns as to if anything would f... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Portable Building Manufacturer
  4. RV Storage Facility
  5. Storage Facility

Written by the company

Need more space? We provide a wide range of storage options and offer modular buildings for workspace solutions, serving both personal and business needs. With depots across the South West of England and South Wales, we stand out with helpful staff and services tailored to each customer. As a family-run business since 1975, we pride ourselves on exceptional customer service, making us one of the largest self-storage providers with over 5,000 customers. Whether you're moving, downsizing, or need flexible space for your business, we’ve got a solution that fits your budget and needs. From secure external units and internal lock-ups to vehicle storage, our convenient locations and dedicated team ensure a hassle-free experience. Our Portable Building Services also offer high-quality modular cabins, providing adaptable space for your growing business.


Contact info

4.9

Excellent

TrustScore 5 out of 5

284 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

This is the best storage facility I've…

This is the best storage facility I've used so far. It's very accessible and is also very well laid out. Customers are issued their own personal number to access the unit out of hours. Chris went over and above to make sure I had everything I needed. He responded to queries immediately and always made himself available to help when required. I would highly recommend!

November 22, 2024
Unprompted review
Dainton  logo

Reply from Dainton

Thanks for the lovely feedback! We’re here whenever you need us.

Rated 5 out of 5 stars

Can’t recommend Torquay Daiton storage…

Can’t recommend Torquay Daiton storage enough . Tim and Mark have made the process so easy , friendly and informative. Excellent condition storage containers. Real ease of access. Excellent security. I’d give 10 stars if I could.

December 1, 2024
Unprompted review
Dainton  logo

Reply from Dainton

Thanks for the lovely feedback! We’re here whenever you need us.

Rated 5 out of 5 stars

Thank you dainton tim is amazing man…

Thank you dainton tim is amazing man recommend dainton to all my friends and family all the staff are so friendly very helpful to again thank you so much Albert

November 29, 2024
Unprompted review
Dainton  logo

Reply from Dainton

Thanks for the lovely feedback Albert! We’re here whenever you need us.

Rated 5 out of 5 stars

Secure storage, great access, great service , fair prices!!

When you place your lifelong , personal possessions into storage you need to be confident that the storage facility and management are up to the mark. Ian ( Paignton ) gave those re assurances up front outlining the systems and procedures at play to deliver security , robust water proof storage containers with great access ,and peace of mind , all at a very fair price. Would highly recommend !! Thank you Dainton.

November 11, 2024
Unprompted review
Dainton  logo

Reply from Dainton

Thanks for the lovely feedback Paul

Rated 5 out of 5 stars

Dainton’s were recommended to us and…

Dainton’s were recommended to us and from the first contact it was clear that it is a very professional business/service. Meeting Chris(manager) reiterated this and his helpful, caring approach established a trust that we really appreciated.
Thank you.

November 5, 2024
Unprompted review
Dainton  logo

Reply from Dainton

We appreciate your kind words! Glad we could make it easy for you.

Rated 5 out of 5 stars

Have had storage with them for 3 years

Have had storage with them for 3 years. Absolutely fantastic service. Ian is the most helpful guy if you ask him for help or advice nothing is to much trouble. I would recommend Paignton dainton. Will miss having a chat and a laugh. But thank you for everything.

November 6, 2024
Unprompted review
Dainton  logo

Reply from Dainton

Thank you for your kind words Carol! We’re delighted to hear you had a great experience with us. Our team strives to provide secure, reliable storage, and it’s fantastic to know we’ve met your expectations. It was a pleasure to meet you & we look forward to seeing you again soon!

Rated 5 out of 5 stars

We came by Dainton by chance.

We came by Dainton by chance and Caroline certainly got us out of trouble. Dainton gave 50% off for two months and more importantly gave us the space we so desperately needed. Clean surroundings, a handy lift to get up the stairs. Give em a go.

September 1, 2024
Unprompted review
Dainton  logo

Reply from Dainton

Thank you for the kind words! We’re always here to help 😊

Rated 5 out of 5 stars

First time use of Dainton Storage

First time using the storage facility and they were excellent from start to finish. Chris was helpful and accommodating throughout the experience.

October 22, 2024
Unprompted review
Dainton  logo

Reply from Dainton

Helping our customers is what we’re all about. Thanks for the feedback!

Rated 5 out of 5 stars

Great Service All The Time.

I have used Dainton Self Storage in Bridgwater for the last 3 years and have always got the best service , Dave has always been a great help when ever needed ,

I would recommend to anyone looking to store their items to check them out on Bristol Road
Tony

October 9, 2024
Unprompted review
Dainton  logo

Reply from Dainton

Pleased to know you had a positive experience with us. We’re here whenever you need us!

Rated 5 out of 5 stars

Dainton Storage Swansea

Dainton Storage, Swansea is run and managed by two employees who are both named Chris. Their name is not the only thing they have in common.

I have stored house goods and furniture in a large container over this last year. Routinely, during my visits I have noticed how clean and well run is the Swansea branch of Dainton's.

Over the year I have gradually reduced the volume of storage in my container, such that it made sense to move to a smaller container. As an 82 year old, I have less strength and flexibility than I once had and was insecure about making the move, unsupported. Chris and Chris were extremely helpful in advising the move, and in changing the details from the 'old' to 'new' container and costs etc. But, more importantly for me provided considerable help during the move, by (i) supplying a flatboard and trolley to make the move to the 'new' smaller container significantly easier, also (ii) by supporting the actual transfer of boxes etc. Put simply without their considerable contribution in equipment, and in actual support, I would not have been able to make the move myself.

Over my one year contact to date with Dainton Swansea both Chris's have been extremely welcoming, have always given thoughtful and accurate advice and have provided me with the very strong feeling that they actually care about securing the best conditions for my storage.

Given this, I am pleased to offer my opinion that Dainton as a company, and especially the storage base at Swansea, is seriously advantaged by the presence of both Chris's. As such, I have no insecurity at all in providing my full and absolute support for Dainton Storage in Swansea as a premiere storage facility.

October 20, 2024
Unprompted review
Dainton  logo

Reply from Dainton

Thank you for your kind words, Alan! We’re delighted to hear you had a great experience with us. Our team strives to provide secure, reliable storage, and it’s fantastic to know we’ve met your expectations.

Rated 5 out of 5 stars

Excellent customer service

Lee was friendly, professional and very informative. It was a smooth process to hire a unit. I wouldn't hesitate to use Daintons again.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

THE place to do storage in Bristol!

THE place to do storage in Bristol. The staff are amazing and patient and kind, helpful and funny! The spaces are great, easy and clean. My belongings had the most lovely stay, in between homes <3

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

They were friendly, helpful and very professional. The site is clean, well laid out with easy access. They are very competitive and we are happy to recommend them. Overall a very happy experience.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Tim the site manager of the Torquay…

Tim the site manager of the Torquay depot, I found him to be very professional and helpful. I rented a large unit for 11 months whilst I was looking to relocate, the site is secure, clean and well organised.
Will recommend to friends and family.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

EXCELLANT!

EXCELLANT!! Cannot fault the staff at Newport Branch one bit. Been with them near on 3 years on and off with ONE price increase. Always greeted with a smile. Ignore the rest-stick with the best!!

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Small storage facility

I only used the storage facility for a year but the service was excellent. A pleasure to deal with manager Paul who was always ready to help with any queries.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional communication and service

There was lots of communication and information available which made the process simple and to know all the costs involved I mainly dealt with Ian who was really helpful, cheerful and with a smile to greet me!!! Our storage option was perfect for us which we only needed for a few months and a reasonable price. It was always ready for us to access when we asked (notice is appreciated) and kept dry and safe. Overall a really positive experience in all aspects of the buisness👍

September 26, 2024
Unprompted review

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