Dairyland® insurance Reviews 

10,199
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 862 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, patient, and polite, making interactions pleasant and informative. People frequently highlight the excellent customer service, noting quick responses and the ease of connecting with a real person. Many consumers appreciate the affordable prices and competitive rates, often finding the best quotes compared to other providers, and describe the overall service as fast, seamless, and easy. However, some people mentioned that prices could be expensive for certain policies, or that the quoted amount was higher than expected. A few other people also felt that they experienced issues with receiving documents, setting up accounts, or encountered frustrating customer service with unresolved problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers praising their helpfulness, knowledge,... See more

Price

People report positive experiences with price, often finding rates reasonable and affordable, with some... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, knowledgeable, and... See more

Service

Clients share positive opinions on service, highlighting the helpful and efficient staff who clearly... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, simple, and smooth for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a good experience with Chris,he helped me with quotes on rates explained everything in detai for me to understand and decide what suits best in my budget. AS well as let me vent on my experience... See more

Rated 5 out of 5 stars

I had an issue with my account, That I found was 100% my mistake. Yet the associate was patient, professional and kind. He assured me "we will figure it out, don't worry". Once I realized my mistake... See more

Rated 5 out of 5 stars

I have been with Dairyland insurance for some years and have never needed to claim so cannot comment on the claims process, however my experience in every other way has been excellent. One gets throug... See more

Rated 5 out of 5 stars

It was quick.. easy and I had my policy in like 5 minutes. The gentleman who helped me was very knowledgeable on what I needed (SR22 policy) he was extremely helpful and explained everything thoroughl... See more


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Motorcycle Insurance Agency

About Dairyland® insurance

Written by the company

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Dairyland® insurance: Auto and motorcycle insurance from a trusted brand

Our reviews reflect our decades of experience helping customers meet their auto and motorcycle coverage needs. Our money-saving discounts and friendly, knowledgeable staff only add to the positive experience.

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Dairyland®: How can we help?

From motorcycle riders to everyday drivers, we've got you covered. See how our competitive rates, flexible coverage options, and excellent customer service can help fit your needs.

Visit Dairyland® Insurance

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.4

All reviews

(10,199)

864 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very impressed

I am very impressed. All my information came very quickly and was very informative. The agent who helped me was quite knowledgeable and knew what he was talking about. He was also kind and understanding and very, very patient.

July 7, 2026
Rated 5 out of 5 stars

They were direct

They were direct and got right to getting a quote. I didn't have to wait around hours for them to call me back and they gave me a quote for cheaper the some of the other companies that I called.

June 22, 2026
Rated 5 out of 5 stars

Great service...

Lesley was very helpful n very knowledgeable n very respectful n saved me quite a bit of money n got me a better policy n she is the reason why I switched my insurance to ur company..

July 6, 2026
Rated 2 out of 5 stars

Feeling very unsure now

The company is fine I guess. I haven’t had a bad experience up until now. I had made a payment online yesterday that didn’t come out right away. While it was pending, another monthly charge automatically came out of my account which left $10 less than the payment amount, so it did not go through.
I thought it would be fine and I would put the money in my account today and pay the balance due. Lo and behold, today my policy is now inactive (which I didn’t even know about) and when I called to have it reinstated, I had to pay an $80 fee which I also didn’t know about. Especially for a payment that’s one day late. This is ridiculous. Money is tight for me, it’s not always easy to manage everything and unexpected fees and charges only make it harder. I am staying with dairyland because I have no other option currently, but my trust and respect for this company is gone. I think what happened to me, sadly, is their attempt to take advantage of banking errors (i.e. their customers)

July 12, 2026
Unprompted review
Rated 1 out of 5 stars

This company gave my father basic…

This company gave my father basic insurance coverage even though he specifically asked for full coverage. He did not find out that he only had basic coverage until he was recently involved in a car accident.What is even more concerning is how the claim was handled. The company decided that my father was at fault without conducting a proper investigation. The agent told me that, based on the damage to both vehicles, they could not determine who hit whom. However, they still decided to place my father at fault. The agent then claimed that the police report stated my father was at fault. However, the driver exchange information given to my father does not state that he was at fault. I asked the company to provide me with a copy of the police report they were relying on, but they have not sent it. How can you determine that someone is at fault when you admit that you cannot tell who hit whom, and then refuse to provide the police report you claim supports your decision? The way this policy was issued and this claim was handled is unacceptable and needs to be properly investigated. And also stated there was no witness knowing there was a security employee at scene cause the accident happened on company property

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

The Power of Cheese...

These dudes and dudetts are totally rad. I dig everything about them. They make things so simple. You try and insure a couple of motorcycles from the early 80's and 90's in the city in the North East... They make you jump though hoops. These moo-moo's just get it done. Simple As that. Fantastic service. Great attitude. Killer prices. I highly recommend. I live in Boston, Ma. And they insure for half of what the locals do. The flat landers take better care of me than the local townies. These folks are aces in my book.

June 5, 2026
Rated 5 out of 5 stars

NICHOLAS-BEST AGENT

My agent, Nicholas, was AWESOME. He was able to give me the ABSOLUTE BEST rate I could ever ask for. It is very affordable and he was an awesome customer service agent. Thank you so much Nicholas, YOU ROCK!!!!

June 26, 2026

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