Dairyland® insurance Reviews 

10,203
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 864 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, knowledgeable, and helpful staff, ensuring pleasant interactions. Many appreciate the affordable rates and excellent value, often receiving the best prices. The overall service is efficient and easy, making the insurance process quick and simple. However, some customers noted concerns about pricing, mentioning unexpected broker fees or rates that felt excessively high. A few also experienced inconsistent customer service, citing rude agents, unresponsiveness, or unresolved issues, and faced difficulties with documentation, like not receiving policy numbers or finding discrepancies.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Price

Users describe positive interactions with price, with many finding the rates affordable and reasonable, often... See more

Customer service

People report positive experiences with customer service, highlighting helpful, knowledgeable, and respectful... See more

Service

Customers consistently note positive experiences with service, praising the helpful staff who clearly... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process simple, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue with my account, That I found was 100% my mistake. Yet the associate was patient, professional and kind. He assured me "we will figure it out, don't worry". Once I realized my mistake... See more

Rated 5 out of 5 stars

It was quick.. easy and I had my policy in like 5 minutes. The gentleman who helped me was very knowledgeable on what I needed (SR22 policy) he was extremely helpful and explained everything thoroughl... See more

Rated 5 out of 5 stars

We forgot the gentleman's name who helped us but he was very kind and he was very helpful and patient helping us to get a really good rate especially us being senior yrs. Wish we could have known abo... See more

Rated 5 out of 5 stars

I have been with Dairyland insurance for some years and have never needed to claim so cannot comment on the claims process, however my experience in every other way has been excellent. One gets throug... See more


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Motorcycle Insurance Agency

About Dairyland® insurance

Written by the company

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Dairyland® insurance: Auto and motorcycle insurance from a trusted brand

Our reviews reflect our decades of experience helping customers meet their auto and motorcycle coverage needs. Our money-saving discounts and friendly, knowledgeable staff only add to the positive experience.

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Dairyland®: How can we help?

From motorcycle riders to everyday drivers, we've got you covered. See how our competitive rates, flexible coverage options, and excellent customer service can help fit your needs.

Visit Dairyland® Insurance

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.4

All reviews

(10,203)

868 reviews in the last 12 months

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Rated 5 out of 5 stars

It was quick.

It was quick.. easy and I had my policy in like 5 minutes. The gentleman who helped me was very knowledgeable on what I needed (SR22 policy) he was extremely helpful and explained everything thoroughly. I didn’t feel the need to call around after speaking with him and I would definitely recommend this place to family members friends or associates.

June 2, 2026
Rated 2 out of 5 stars

Garbage

Garbage. Of course the buying process was super easy and friction free, however I got a notice in the mail 3 days later that claimed I hadn't signed all the neccesary documents and due to this - my policy would be canceled by (x deadline). Ive reached out to support via call, chat, email etc requesting said documents. They claim they've been emailed to me, confirm my email and advise me to wait three days. THERE'S STILL NO DOCUMENTS. Not in my inbox, not in my junk mail, not in my usps box. Nothing. Awful experience. Couldn't get much worse.

May 5, 2026
Rated 1 out of 5 stars

10/10 do NOT recommend Dairyland…

10/10 do NOT recommend Dairyland Insurance.

This has been by far the worst insurance experience I’ve ever dealt with. My motorcycle theft claim has turned into weeks of poor communication, constant runaround, and little to no updates unless I repeatedly reach out myself.

I provided notarized paperwork, phone records, photographs, receipts, recorded statements, and even overnighted my keys within days of filing my claim. Despite fully cooperating from the very beginning, communication between departments has been awful. One person says one thing, another says something completely different, and callbacks rarely happen when promised.

Meanwhile I’m still making loan and insurance payments while waiting for answers. For the premiums charged, I expected much better customer service, organization, and claim handling.

If you’re considering motorcycle insurance, I would strongly suggest researching other options before choosing Dairyland.

May 10, 2026
Unprompted review
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Reply from Dairyland® insurance

Hi Amanda,

We're sorry to hear about the claim experience you had with us. We'd like to send this feedback to our claims management group to review the situation. We have asked Trustpilot to request additional information from you so that we can locate your policy or claim. We can also be reached anytime at 800-334-0090 or via email at help@dairylandinsurance.com if you'd like to reach out to us directly.

Thank you,
Dalton - Dairyland Customer Experience

Rated 1 out of 5 stars

Unprofessional, almost scammish

One month in, they threaten to cancel me, saying they need a picture of my title. My bike is older so it doesn't have the right number of digits in the vin. whatever! I sent them the pic. 6 weeks later I get a cancellation notice. I log in to the website, it says I don't owe anything. called twice, with no answer. finally got to communicate through text. they said I needed to send a pic of my title. I sent a screenshot proving I had already sent them that. They were kind enough to offer to charge me MORE money to reinstate this bogus cancellation. THEN, they issue me a small refund, proving I didn't owe money.Insane. unprofessional. disorganized. Don't use them if you want reliable insurance. Can't imagine how they'd mess up a claim...

May 25, 2026
Unprompted review
Dairyland® insurance logo

Reply from Dairyland® insurance

Hi James,

We're sorry to hear about the experience you had with us. We'd like to have our customer service management team review the situation to better understand what may have occurred. We have asked Trustpilot to request additional information from you so we are able to locate your account to help with the review of this situation. We can also be reached anytime at 800-334-0090 or via email at help@dairylandinsurance.com if you'd like to reach out to us directly.

Thank you,
Dalton - Dairyland Customer Experience

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