Dairy Queen Reviews 

187
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about receiving tiny portions, cold food, and poor quality meals that completely failed to match their expectations. People also mentioned encountering rude staff members, long waiting times, and extremely slow service at the drive-through windows across multiple visits. Though some customers experienced serious issues, some reviewers were happy with the delicious ice cream options available at various stores. Visitors additionally noted that certain locations offered wonderful desserts and exceptionally sweet employees who made their overall visits pleasant and enjoyable.

What people talk about most

Product

Clients share ambiguous opinions on product, noting that while items like ice cream and burgers offer initial... See more

Quality

Customers had negative experiences with quality, expressing strong disappointment over unappealing tastes,... See more

Service

Reviewers highlight negative aspects of service, expressing deep dissatisfaction with extremely slow wait... See more

Location

Customers consistently note ambiguous experiences with location, expressing profound disappointment over... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered a small sundae and was surprised to receive a portion about the size of a baby food jar. A flat beverage lid could have been used instead of the dome lid. There was only a small hint of sauc... See more

Rated 2 out of 5 stars

I try to be positive leaving reviews about different businesses. But this time... it blew my mind how stupid a person can be. We drive up to the Dairy Queen on Regent Avenue in Winnipeg MB. There was... See more

Rated 2 out of 5 stars

New chicken tenders suck loved old crispy ones. You are done having my regular business. The ranch is very bad as well.

Rated 2 out of 5 stars

I spent $30 and 2 of the 4 items I ordered were not right. I ordered 2 blizzards, both were supposed to be made with chocolate soft serve and have chocolate syrup mixed in as well as the candy I wante... See more


Company details

  1. Restaurant
  2. also in
  3. Food Products Supplier
  4. Take Away Service

Information provided by various external sources

Dairy Queen is an American chain of soft serve ice cream and fast-food restaurants owned by International Dairy Queen, Inc.,


Contact info

2.0

Poor

TrustScore 2 out of 5

187 reviews

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No history of asking for reviews

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2.0

All reviews

(187)

70 reviews in the last 12 months

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Rated 2 out of 5 stars

I ordered a single pattie number one

I ordered a single pattie number one. Twice now they have put spicy bacon in my burger. Had to remove all the bacon. Was not impressed. Also their ice cream used to be really good. Not so much any more. Very disappointed. Will not be going back anytime soon.

June 22, 2024
Unprompted review
Rated 1 out of 5 stars

banana split

Went to get a banana split and what I got was a banana cut in half and then cut in half again with 2 small piles of ice cream . What's happened dairy queen and why are we getting charged $6.99 for half of a banana split . You are robbing people. Use to be 3 piles of ice cream , lots of toppings and whipped cream . Totally unsatisfied . Will not return to any dairy Queen.Plus the dilly bars are half the size they use to be .

March 13, 2024
Unprompted review
Rated 1 out of 5 stars

Had a coupon for 1.99 stack burger and…

Had a coupon for 1.99 stack burger and 2.99 blizzard. When ordered cashier said it was BOGO. ENDED UP PAYING $17.00 and some change. Nowhere on the coupon did it say BOGO! Wife would not let me complain. Doesn't like to “rock the boat”.

May 20, 2024
Unprompted review
Rated 1 out of 5 stars

I had the absolute WORST telephone…

I had the absolute WORST telephone experience with the "store manager". She called me names and hung up on me. She refused to give her name but did say she was the manager of the store. I have been a loyal customer of this store for 5 years and was shocked and disgusted by this woman's behavior.

May 14, 2024
Unprompted review
Rated 2 out of 5 stars

my husband does not want salt on his…

my husband does not want salt on his french fries. most of the DQ's we go to will oblige and serve unsalted fries, but the store in Prairie du Chien, Wi. does not. The drive-up clerk that waited on us got really snarky with my husband and said she couldn't guarantee no salt. "do you expect us to make a special batch?" the fries he got were more salt than fries. We won't be back to that store.

May 12, 2024
Unprompted review
Rated 1 out of 5 stars

Spent close to 10 minutes waiting in a…

Spent close to 10 minutes waiting in a drive thru with not 1 car in the lineup; finally gave up and went inside and waited another 5 minutes for someone to finally take our order. This is some of the worst service I have ever experienced and will never ever return to this restaurant. Shame on the owner of this establishment !

May 13, 2024
Unprompted review
Rated 1 out of 5 stars

If I could rank less than 1 star I…

If I could rank less than 1 star I would. I was treated awful yesterday the employee was smart talking me and made me feel very uncomfortable. I said over and over please dont put mayo on my burger,not only was mayo on it but the person spit a lougy on my burger. I will never eat there again.

May 6, 2024
Unprompted review
Rated 1 out of 5 stars

Do not work for or support this company

Timid managers who waste your time and never even call for an interview, but they will text your phone from automated spam numbers afterwards just to troll you. Do not support this crooked company, they were not selected as a trustworthy company to work for. Also their food is quite disgusting, glad I haven't eaten there in years.

April 15, 2024
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. We visited this location and your server gave us a wrong order. We questioned her about it and she became aggressively rude and extremely unprofessional. She refused to get a manager. We asked for a refund. She threw coins at us. We considered calling the police for assault. That employee needs to be fired. We will never visit this location ever again. This was not the first bad experience there but certainly the worst.

April 18, 2024
Unprompted review
Rated 2 out of 5 stars

Terrible waited 15 min for our 2 meals…

Terrible waited 15 min for our 2 meals chicken strip basket 6 piece, double mushroom burger which looked like a child's burger the 2 patties were so small,as well the chicken strips were so tiny an no fries barley for $27 never again. Location was Park Street.

April 16, 2024
Unprompted review
Rated 1 out of 5 stars

Dairy Queen in Haldimand county Canada…

Dairy Queen in Haldimand county Canada Ontario visit.

New owners are rude and disrespectful. They have bullied, discriminated, yelled, lie and assaulted the original employees, forcing many to quit and walk. Then they only hire people from their own Caste. They burn incense in the restaurant making the food taste weird since its a strong smell. New Owners don't follow proper cleaning procedures and have looked for cheaper alternatives in almost everything.

Don't support these people, they have done a lot of harm to the community!

March 8, 2024
Unprompted review
Rated 1 out of 5 stars

I've been to the DQ in Vicksburg

I've been to the DQ in Vicksburg, MS several times. I usually go inside, and the food is good and didn't think too much of the "grumpy" service. I just figure it was due to them being understaffed. But today.... I went through the drive thru and it tested all my patience. I was told to pull forward and someone would bring out my order. I called their number listed multiple times and no one ever answered. I waited 30 minutes and no food, everyone who came behind me got theirs. I finally backed up and asked what was going on. The person was not only rude, but never offered an explanation or apologized. I'm still mad! Will never go back!!!

March 15, 2024
Unprompted review
Rated 1 out of 5 stars

Food was good service aweful

Food was good. The service was awful.! Older lady running the drive-through was very rude… I had ordered an online order and didn’t realize you couldn’t go through the drive-through to pick it up& I had children in the car. I explained that…. I was there right at 11 there was nobody else through the drive-through when I got to the window she continued to explain to me and was very rude about it!

March 12, 2024
Unprompted review
Rated 4 out of 5 stars

I go to the one on Baldwin Rd

I go to the one on Baldwin Rd. in Pontiac the service is pretty fast, nice people. but to get a nice banana split you'll have to buy 2 in order to enjoy it. it's like getting a 12x12 box with only a watch in it.

March 8, 2024
Unprompted review
Rated 1 out of 5 stars

came in today

came in today, the drive tru. Got a single hamber wih mustard, ketcup and onions . The bun was ice cold, about 6 Ice Cold pickles, and a stone cold burger. i took in inside & talked to a lady mgr. she said they had to microwave the burgers. the could not warm the buns on a grill. THE WORST BURGER i have ever had.0

February 29, 2024
Unprompted review

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