Dairy Queen Reviews 

In the past Dairy Queen has been good and I noticed the last 2-3 years that I have gone haven’t been as great as before. I keep giving another chance over and over. I finally made up my mind that I am not going there anymore. I haven’t enjoyed the food or ice cream. This last time I ordered chocolate chip cookie dough but there is no chocolate chip just cookie dough. I love chocolate chip or dove chocolates in vanilla ice cream. Nobody seems to have them. Not a fan of cookies n cream.

Issue is with DQ Canada customer service AND specific location: Dairy Queen Grill & Chill
325 Central Pkwy W, Mississauga, ON

WORST experience of any DQ in every aspect! Two of us walked in and waited in a line where the girl behind the cash seemed clueless with the customers in front of us. There was another girl standing behind another cash register doing nothing, and didn't offer to take any of the customers in front of us.

Finally we ordered two dipped cones and a Buster Bar. She brings out these two most pathetic looking dipped cones that were also at best 3/4 dipped. Then she brings out the Buster Bar. We ask her to properly dip the cones, and the other girl that was standing around doing nothing just walks over blank faced with an attituded and goes to the back, while the original cashier tells me they don't accept cash.... what?!? I thus had to take out my debit card to pay, and she was unable to scan a promo code for the $2 Buster Bar in the app. She finally got it to work, so I went to tap my card to pay as she also walked away and disappeared to the back.

She comes back with the exact same pathetic cones but at least they were properly dipped, and tells me my payment never went through. I asked her (while still tapping my card) what she'd like me to do since I'm tapping. The other gal now also came to the counter and they start talking in another language to each other... again, what?! How rude is that?! She did something on the computer and it finally went through and zero apology, acknowledgment of the issues, no smiles and not even a thank you or good-bye.

We go outside and each take a bite of our dipped cones and they literally both exploded all over us! I'm guessing the entire time trying to redeem the offer and attempting to pay, the ice cream had melted inside the hard shells thus the explosion and the mess all over our clothes. Then I noticed she had given us only ONE napkin for two cones and the Buster Bar, so I had to go back in the store to get more to clean ourselves up.

If all of that wasn't enough, I realized on the receipt she charged us $3.99 for EACH kiddie cone dipped PLUS TAX! We had literally got the same cones from another location 2 days prior and they were under $2.39 each plus tax!

What's with this lame underportioned and overpriced location with horrible customer service?! We asked to speak to a manager, this girl shows up claiming she was, but refused to give us her name!

How UNPROFESSIONAL is that?! This spot is 3 blocks from my home and I'd rather drive 15+ mins farther to NOT get ripped off!! We're NEVER going this location ever again!

We contacted DQ HQ NUMEROUS times and it seemed like a young clueless teenager always answers the phone and only takes a message of the issues and promises us someone will call back - they never have!

We even went as far as contacting DQ Canada on all their social media platforms to discuss the issues and either they ignore us or.. get this: they blocked us! What corporation ignores and blocks customers that have issues?!?! Never dealing with DQ again!

DQ USA HQ needs to step in and replace all Canadian management!

They have different specials for different days. On Wednesdays you can get a blizzard for almost half the price.!! The staff is always friendly in the service is fast but you have to be prepared to wait in line.

The DQ in Caldwell Id apparently is not aware of what an online order is even though they have a sign that says pick up online orders here. I stand there forever only to have the cashier as well as others ignore me and then take the order from someone behind me. I stopped her and said I have an online order! Finally the manager comes over and clearly it's not ready, I don't think they even knew that there was an online order. What's the point of offering online ordering if it makes no difference? The cashier was rude, what did she think I was standing under their sign for. Every single time I come here they forget food, charge you the wrong amount or have a manager, not this one, who tells you they don't make a very simple drink when they have as far back as I can remember. I did get an apology for that time when I complained to corporate. Need to have a plan and a person for orders online. So many problems at this store. Start with being more aware.

I ordered a chicken strip fry-ring basket, paid for it through the drive-thru. I did not receive chicken in my chicken basket. Earlier in the week, they DQ did not give me the gravy I ordered and paid for. I live too far to drive all the way back to DQ to get the rest of my order. The service just keeps deteriorating.

Diana tx has to be the worst store of all.The manager Kristen keasler "kk" is a weirdo and she flirts with the teenagers workers and runs the adult workers off because they are a threat to her.What a shame for such a large corporation to allow such awful behavior!!!!

What made it 5 stars is the Staff! Shannon, Steven and Paul are fast, friendly, efficient in every way. The food is better than most fast-food restaurants.

Had the worst customer service experience ever. The employee had a hoodie on, and no proper greeting the line was wrapped around the building and it was a full staff. HORRIBLE HORRIBLE

Training is obviously an issue. We ordered a cone and a blizzard. The young man made the cone, waited on more people, then made our blizzard along with someone else’s blizzard. In the mean time-the cone is melting. The cone should be the last thing they make so we can enjoy our dessert together. Also, there were no napkins in sight. You can tell a struggling business when they don’t want to spend money on simple convenience items such as napkins. We only had the 1 little napkin that came with my cone. Sad. Last week your dining room was closed due to staffing issues.

Wonderful service. Super clean!

DISGUSTING THIRD WORLD CSR. CALLED IN TO COMPLAIN store product was off...at $8 a pop for their blizzard not cheap ice cream.

Common sense one 2 minute call in to head office would warrant an apology and a coupon or some reimbursement to have a better experience. Instead these people that you can barely understand send you some dumb e-mail promising someone will be in touch and something sent.

3/12 weeks later nothing so you call in again and explain what happened your talking to the same person who demonstrates the competence of a tone deaf Walmart employee

Well, so much for our Root Beer Floats!!! We went thru the drive-thru which I NEVER do (honestly I don't!) Did you ever have a root beer float with Dr. Pepper soda? That's what happened and we didn't notice it until we got home! This was the Dairy Queen in Murrieta at Cal Oaks. I should have listened to myself!

They were responsible and respectful. Got my food out on time and I was all good to go!!!

they don't honor the deal in their app. This makes me feel so embarrassed. If it is not honored, then please remove the deal. The deal is a $1 cone. I would upload the deal if I can upload in this review.

they told me there was no staff but they were open

I came to the one at 12937 FM-973
Manor, TX 78653 my wife and I decided to go in to find out the AC is not working. We order a few sandwiches and fries / onion rings with drinks and ice cream. The order wasn’t right and the sandwiches were cold with hard bread. Didn’t realize it till we got home. I can understand why with it being extra hot inside but none of the employees apologized for the inconvenience. I still purchased my sandwich again and requested for it to be made fresh.

Stopped today, 6/25/2023. Wife got a small soft serve cone ($1.99) and I ordered a small Turtle Pecan Blizzard ($3.69), yet was charged $8.48. Should have been $6.08 including tax. Not only did we get ripped off, but my blizzard wasn't what I ordered. The "kids" behind register apparently didn't know what to do, count money or properly make the items ordered; let alone have an adult supervisor any where available. It appeared all the staff today were very young teens at best. I feel I am being gererous with a 1 star. I will start going to Ritters where I know I am appreciated and will not only get what I order, but won't get ripped off either.
I would like to add that apparently Dairy Queen doesn't care enough about the customer to even contact them. Very sad

I recently went to the Silvis, IL DQ to place an order at the window.
I showed my cell phone for reward points and ended up with a destroyed cell phone.
Jake at the local DQ has viewed the video and sees that the employee snatched the cell phone out of my hand and carelessly dropped it back into my hand giving me no opportunity to grasp the phone before she let go of it.
Unfortunately it seems Jake will offer no more than discipline of the employee and giving me coupons - ARE YOU KIDDING ME!!!!
I now have to replace this cell phone which was perfect before this happened because my job requires I have a cell phone, and I have not got the money to do so. As it stands right now I am experiencing problems because I have no cell phone at all!
I would not need to replace the cell phone had the employee not taken it away from me to begin with and ultimately caused it to drop to the ground and shatter!!! No part of any of this was my fault!!
This employee had no right to take my cell phone at all!! She NEVER asked for it because given the opportunity I would have said NO. Jason literally confirmed that the video shows her mouth never moved as she grabbed the cell out of my hand, and she was in the wrong!
Do I need to contact an attorney?
Lisa

Everything was organized and well put together and not to mention delicious! I 100% recommend there Brookie blizzard it is so yummy on hot days!

Dairy Queen
4710 US HWY 98 N
Lakeland, Fl

Went in on a Thursday at 11:30 AM. There were only two employees. One appeared to be training the other. The trainee was put on the register taking lobby orders. The trainer disappeared into the kitchen. I spent over ten minutes trying to communicate my order to the trainee, she couldn't get it right. She could barely speak English. I finally gave up and shook my head yes and paid her. The food I received was nothing like I ordered. I shook my head in disbelief and walked out the door. That was two years ago and I haven't been back.