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Daisy Group Reviews 21,299

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TrustScore 5 out of 5

4.8

Telecommunications Service Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 9,892 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their helpfulness, patience, and professional approach. Many appreciate the quick response times and the efficiency with which their queries and issues are resolved, often noting that the service provided is excellent and makes them feel like a top priority. Reviewers also commend the staff's ability to clearly explain complex information and provide valuable tips, ensuring a smooth and understandable user experience. However, some customers also noted significant issues with the service, including incorrect hardware delivery, early line disconnections, and difficulties with system setup. A few other people also felt that the company's phone and broadband services were unreliable, leading to business disruptions and extended waiting times for assistance, with some even experiencing misleading information regarding contracts and bills.

What people talk about most

Staff

Reviewers consistently express appreciation for the staff, highlighting their helpfulness, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their... See more

Service

Consumers find service to be positive, with many reviewers highlighting friendly, supportive, and helpful... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick, clear, and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the service easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah was very attentive and patience in dealing with my query and was able to identify and resolve the long ongoing issues at first hand. She was able to provide some helpful tips on the matter. I fi... See more

Rated 5 out of 5 stars

Ordered our broadband back in January and we are still sitting here with nothing live. It is now June. Six months and counting and our business is still not properly on the internet because of Dais... See more

Rated 5 out of 5 stars

Whilst working with Daisy Comms as one of our IPS, VoIP & SIM, I've always found their staff to be highly competent and willing to help, often in rapid time.

Company details

  1. Telecommunications Service Provider

Written by the company

Daisy is the one of the UK's largest independent providers of voice, connectivity, mobile, IoT, cyber security, phone systems, cloud and IT services. As an independent provider, we work with all of the major telecommunications networks and suppliers, meaning we’ll always get the best deal in the market for our customers. We combine straightforward solutions with friendly, helpful people to help businesses collaborate, communicate and connect.

Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

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Rated 4 out of 5 stars

After initially spending a very…

After initially spending a very unsuccessful 40 minutes on hold on the XLN telephone helpline I was given the direct number for their technical team as our telephones were not working after a phone line / Wi-Fi and hardware upgrade. I spoke to Jack and he was fabulous in sorting our very frustrating issue out (we have been without telephones for a week!)
XLN / Daisy need more Jack’s in their business. Thanks for your patience and understanding Jack.
Kind regards Stu

June 17, 2026
Rated 5 out of 5 stars

Very quick to help

Very quick to help, efficient, and friendly! We had a giggle on the phone about technology - also helped with EVERY question I asked. It was a smooth and helpful conversation.

June 17, 2026

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