Daisy Group logo
Visit website

Daisy Group Reviews 21,299

•
TrustScore 5 out of 5

4.8

Telecommunications Service Provider
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 9,892 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their helpfulness, patience, and professional approach. Many appreciate the quick response times and the efficiency with which their queries and issues are resolved, often noting that the service provided is excellent and makes them feel like a top priority. Reviewers also commend the staff's ability to clearly explain complex information and provide valuable tips, ensuring a smooth and understandable user experience. However, some customers also noted significant issues with the service, including incorrect hardware delivery, early line disconnections, and difficulties with system setup. A few other people also felt that the company's phone and broadband services were unreliable, leading to business disruptions and extended waiting times for assistance, with some even experiencing misleading information regarding contracts and bills.

What people talk about most

Staff

Reviewers consistently express appreciation for the staff, highlighting their helpfulness, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their... See more

Service

Consumers find service to be positive, with many reviewers highlighting friendly, supportive, and helpful... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick, clear, and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the service easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah was very attentive and patience in dealing with my query and was able to identify and resolve the long ongoing issues at first hand. She was able to provide some helpful tips on the matter. I fi... See more

Rated 5 out of 5 stars

Ordered our broadband back in January and we are still sitting here with nothing live. It is now June. Six months and counting and our business is still not properly on the internet because of Dais... See more

Rated 5 out of 5 stars

Whilst working with Daisy Comms as one of our IPS, VoIP & SIM, I've always found their staff to be highly competent and willing to help, often in rapid time.

Company details

  1. Telecommunications Service Provider

Written by the company

Daisy is the one of the UK's largest independent providers of voice, connectivity, mobile, IoT, cyber security, phone systems, cloud and IT services. As an independent provider, we work with all of the major telecommunications networks and suppliers, meaning we’ll always get the best deal in the market for our customers. We combine straightforward solutions with friendly, helpful people to help businesses collaborate, communicate and connect.

Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Scammers

I have been with Daisy for my landline and broadband service. After my contract ended, they started charging me £80 per month without informing me properly, and this continued for around six months before I noticed.

When I contacted them, they offered me a new contract at £55 per month, which I declined. I then decided to switch to another provider and arranged everything with BT. Before the switch was completed, a member of Daisy’s team contacted me and offered a deal at roughly the same price as BT, so I cancelled the BT order and chose to stay with Daisy.

Since then, they have continued charging me around £60 per month, despite the price that was agreed. I have complained and called multiple times, but the issue has never been resolved. Every month I seem to be charged more than what was promised, and dealing with customer service has been extremely frustrating.

Based on my experience, I would not recommend Daisy to anyone. Be very careful and check your bills regularly to ensure you are being charged the correct amount.
Account no. 4457402

April 1, 2026
Unprompted review
Daisy Group logo

Reply from Daisy Group

Hi,

Thank you for sharing your detailed feedback. We are truly sorry to hear about the ongoing issues with your billing and the frustration you've experienced with our customer service.

We are taking your concerns seriously and have requested your account details to review your account to understand what has happened in your case.

Thanks, The Daisy Team

Rated 5 out of 5 stars

Great customer service experience

Had an issue with logging in that the AI chat could not resolve. Was connected to a human agent within a few seconds, who sorted my issue out in just a couple of minutes in a very professional and efficient manner. Thank you again for your help Yash!

June 17, 2026
Rated 5 out of 5 stars

Simple

Simple. Ryan was an actual human and resolved the problem within a couple of mins. No drama. No delay. No speaking to foreign call centre.

June 17, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look