Daisy Group Reviews 21,299

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 9,892 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their helpfulness, patience, and professional approach. Many appreciate the quick response times and the efficiency with which their queries and issues are resolved, often noting that the service provided is excellent and makes them feel like a top priority. Reviewers also commend the staff's ability to clearly explain complex information and provide valuable tips, ensuring a smooth and understandable user experience. However, some customers also noted significant issues with the service, including incorrect hardware delivery, early line disconnections, and difficulties with system setup. A few other people also felt that the company's phone and broadband services were unreliable, leading to business disruptions and extended waiting times for assistance, with some even experiencing misleading information regarding contracts and bills.

What people talk about most

Staff

Reviewers consistently express appreciation for the staff, highlighting their helpfulness, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their... See more

Service

Consumers find service to be positive, with many reviewers highlighting friendly, supportive, and helpful... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick, clear, and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the service easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah was very attentive and patience in dealing with my query and was able to identify and resolve the long ongoing issues at first hand. She was able to provide some helpful tips on the matter. I fi... See more

Rated 5 out of 5 stars

Ordered our broadband back in January and we are still sitting here with nothing live. It is now June. Six months and counting and our business is still not properly on the internet because of Dais... See more

Rated 5 out of 5 stars

Whilst working with Daisy Comms as one of our IPS, VoIP & SIM, I've always found their staff to be highly competent and willing to help, often in rapid time.


Company details

  1. Telecommunications Service Provider

Written by the company

Daisy is the one of the UK's largest independent providers of voice, connectivity, mobile, IoT, cyber security, phone systems, cloud and IT services. As an independent provider, we work with all of the major telecommunications networks and suppliers, meaning we’ll always get the best deal in the market for our customers. We combine straightforward solutions with friendly, helpful people to help businesses collaborate, communicate and connect.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

Excellent service

Everyone went above and beyond to sort out my broadband problem. I was called back to check on the status of my line and again, later, to make sure I was happy everything had been fixed.

June 17, 2026
Rated 1 out of 5 stars

Don't trust this company

Don't trust this company

June 15, 2026
Daisy Group logo

Reply from Daisy Group

Thank you for your feedback. We have now located your account and can see that your query has since been resolved.

However, we sincerely apologise for any inconvenience caused and appreciate you bringing this to our attention. Please be assured that your feedback will be shared internally for review.

Thanks, The Daisy Team

Rated 5 out of 5 stars

Chris was great

Chris was great, very patient when i put him on hold half a dozen times as i was doing 2 jobs at once, job was done quickly with no issues

June 17, 2026
Rated 5 out of 5 stars

Fantastic 5-star service from Lee!

Lee from O2 Business (formerly Daisy Communications) visited us today and provided outstanding service. He arrived right on time, was extremely polite, and was a pleasure to deal with. Even though he had been given limited notes and faced an unexpected setup, his patience was incredible. He stayed on-site until he had done absolutely everything he could. A really nice guy and a massive credit to the company!

June 16, 2026
Rated 5 out of 5 stars

Excellent help

I had to ring today as my manager has been off sick and we needed to add a new training message to our phone for this afternoon. I had no idea how to do this and was in a panic as we needed it for today. John was really calm and was able to sort it all out for me. I am very grateful for all his help.

June 17, 2026

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