Daisy London Reviews 

690
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning, high quality jewelry designs and the exceptionally helpful support team members who handle any issues swiftly and kindly. People also love the prompt delivery and the lovely, detailed packaging that always makes receiving an order a real delight. Some reviewers were not happy with the durability of certain items over extended periods. Consumers noted that the gold plating on rings and necklaces started showing clear signs of fading or tarnishing after just a few months of regular wear. Despite this drawback, buyers still appreciate the polite service and quick assistance provided when seeking replacements.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often mentioning beautiful designs and items that... See more

Quality

People report positive experiences with quality, highlighting beautiful designs and well-made pieces that... See more

Customer service

Clients share positive opinions on customer service, highlighting exemplary and honest support from the team.... See more

Service

Customers consistently note positive experiences with service, highlighting efficient, friendly, and... See more

Staff

Users describe positive interactions with staff, highlighting exceptional support and professionalism from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying from Daisy London for years and have been wearing their pieces for just as long without tarnish. Each piece has such a lovely design and I always receive so many compliments when I’... See more

Rated 5 out of 5 stars

Best customer service I’ve received! After loving and wearing my necklace everyday for 2 years the gold plate started to fade. Contacted them to see if they offered repairs or re coating in 18ct gold... See more

Company replied

Rated 5 out of 5 stars

I ordered a ring from Daisy and unfortunately received the wrong item. Contacted their customer service team - received a message the same day saying that they will send the correct ring next day deli... See more

Company replied

Rated 5 out of 5 stars

When my order arrived one of the items I received wasn’t what I’d ordered. These things happen and I contacted the Customer Services team - George was absolutely brilliant. The correct item was dispat... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Effortless, everyday jewellery with meaning.


Contact info

4.8

Excellent

TrustScore 5 out of 5

690 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(690)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

My favourite jewellery brand; great value and designs

My favourite jewellery brand. The quality and designs are excellent focusing on good quality materials at a great price. Daisy is much better than a more expensive and well known premium brand (in my opinion) that seems to use a lot of plating and coatings. This looks not to be the case at Daisy. I’m very particular with where I spend my money but based on the value for money and quality I’ve already purchased multiple times in a short period and will continue to do so based on my experience, the quality and the pricing as it is.
The customer service is also unrivalled. I’ve had the pleasure of speaking with George who has been patient, quick to respond and lovely to speak with and makes you feel right at the centre of the customer care experience, with personable conversation; George kindly helped me choose and find my ideal ring and has set a benchmark for customer service, for sure!

August 21, 2025
Unprompted review
Daisy London logo

Reply from Daisy London

Wow, your review has really made us smile! We’re so pleased you’re happy with your jewellery and the care you received from our Customer Service Team.

- The Daisy Team x

Rated 5 out of 5 stars

Amazing customer service

To start with, I have a few pieces of Daisy London jewellery and they are beautiful. But my main reason for this review is due to the amazing customer service! I had an issue with one of my orders so contacted via email. I had a very speedy response and George went above and beyond to resolve the issue straight away! Thank you!

August 19, 2025
Unprompted review
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Reply from Daisy London

We’re so grateful for your thoughtful review, Holly. It’s such a pleasure to know you had a positive experience with our team and your new piece!

- The Daisy Team x

Rated 5 out of 5 stars

All good

All good. All efficient

July 14, 2025
Daisy London logo

Reply from Daisy London

Thank you so much for taking the time to share your experience, John!

- The Daisy Team x

Rated 5 out of 5 stars

Absolutely love Daisy London…

Absolutely love Daisy London specifically the sterling silver collections, I do find the gold they use turns rose gold very quickly as opposed to yellow but I am obsessed with all their ring and earring styles, so unique!

August 9, 2025
Unprompted review
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Reply from Daisy London

Thank you so much for sharing your experience and kind review, Faye! However we are also very sorry to hear that some of your gold-plated pieces have faded - this certainly shouldn't be happening, please do get in touch with our Customer Care Team on info@daisyjewellery.com so we can look into this further for you :)

- The Daisy Team x

Rated 5 out of 5 stars

Daisy Jewellery is amazing in more ways than one.....

I truly love Daisy Jewellery and have over 20 of their items which are wonderful. Their jewellery is incredibly well made and does not tarnish at all as long as you follow their care guidance. I have only ever had one issue which was when a couple of the pearls on a pearl ring came away from the ring. I contacted Daisy customer care to explain what had happened and that the ring was within their 2 year warranty period. Literally within an hour of contacting them I had received an email from one of their customer care team, apologising for the issue with the ring and letting me know they would be sending a replacement immediately. Now that is what I call great customer care. Daisy you rock and here's to many more years of wearing your beautiful jewellery.

August 5, 2025
Unprompted review
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Reply from Daisy London

Wow, what a review! Thank you so much for your support and kind words, Catherine - we love that you've had such a great experience.

- The Daisy Team x

Rated 5 out of 5 stars

I’ve bought a few items from Daisy…

I’ve bought a few items from Daisy London over the years and all but one have remained in perfect condition with absolutely no tarnishing. I recently got in touch with the customer services regarding a pair of earrings I bought over 2 years ago that were completely tarnished despite minimal wear. They couldn’t have been more helpful and although my warranty was over, they offered to replace them for me and I received these only a few days later! I would recommend Daisy London to everyone and continuously recommend it to friends!

August 4, 2025
Unprompted review
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Reply from Daisy London

We are so grateful for your very kind review, Mia. Thank you so much for taking the time to share your experience :)

- The Daisy Team x

Rated 5 out of 5 stars

Phenomenal customer service experience

Phenomenal customer service experience! I ordered two rings both the same size however one fit and the other didn’t. I emailed to query this and got a rapid response from George saying they will send me the next size up and it will be with me the next day, and they would also enclose a shipping label to send the ring that didn’t fit back to them. I felt like a valued customer and I am certainly a Daisy customer for life now!

July 31, 2025
Unprompted review
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Reply from Daisy London

We are so happy to hear that Eleanor, our customers are super important to us and we love that you feel valued!

- The Daisy Team x

Rated 5 out of 5 stars

Absolutely fantastic customer service

Absolutely fantastic customer service - an exchange was arranged with no fuss, it was a seamless process and my thanks especially go to George! My ring is adorable

July 28, 2025
Unprompted review
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Reply from Daisy London

Thank you so much for taking the time to write a review, Michelle - we're very happy to hear our Customer Care Team were able to help you exchange your ring :)

- The Daisy Team x

Rated 5 out of 5 stars

Stunning Jewellery that means so much 💖💖

I don’t think 5 stars it’s not enough for this review !! I’ve ordered custom made ring with my daughters middle name ! George assisted like a pro !! All customers experience has been absolutely amazing- I felt so valued as a customer - I haven’t felt this way for a very long time ! About the piece - when it arrived I was absolutely delighted and an a bit emotional- I think anyone who adores their jewels would understand. Thank you so much George and Daisy London for making my journey so easy and beautiful! 😍

July 11, 2025
Unprompted review
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Reply from Daisy London

Wow, what a lovely review! Thank you for your support, Karolina - it really means the world to us. We hope your personalised ring is everything you wanted it to be; thank you for choosing Daisy to make this special piece for you!

- The Daisy Team x

Rated 5 out of 5 stars

I had an issue with a lovely piece of…

I had an issue with a lovely piece of Jewellery and the customer service from George was faultless. They got back to me immediately and I had a replacement within days. I like Daisy Jewellery designs but that is not the only good thing as if ýou have an issue that needs sorting Daisy have shown they will help which goes along way. I have purchased a few items fro. Daisy for myself and as gifts and they are always wrapped nicely and you will be kept up to date with delivery etc. I amglad I got back to Daisy re a issue with one piece as it is a lovely piece of jewellery and there was no delay or difficulty organising a replacement thanks to George.

July 21, 2025
Unprompted review
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Reply from Daisy London

We love to read reviews like this! Thank you so much for sharing your experience, Gemma. We're really happy that you've had a great experience and that you love our pieces.

- The Daisy Team x

Rated 5 out of 5 stars

Wonderful customer care

Wonderful customer care, beautiful products and a lovely company ….. and the jewellery is stunning!

July 15, 2025
Unprompted review
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Reply from Daisy London

Thank you so much for your kind review and support!

- The Daisy Team x

Rated 4 out of 5 stars

Great piece didnt last the best but…

Great piece didnt last the best but still really lovely

July 16, 2024
Unprompted review
Daisy London logo

Reply from Daisy London

Hi Ben, thanks so much for taking the time to share your thoughts.

We're really sorry that your jewellery didn't last as long as it should have. We would be very happy to look into this further for you, as our pieces are made to last for years to come. Please drop our Customer Care Team an email on info@daisyjewellery.com and we'll sort that out for you right away.

- The Daisy Team x

Rated 5 out of 5 stars

Incredible customer service and beautiful, high quality jewellery

I cannot fault Daisy London and just want to shout from the rooftops about how great they are. I came across them a few years ago and bought a couple of necklaces and bracelets that have always felt wonderful to wear. They're high quality and make a lovely sentimental gift. My opinion of them has increased tenfold over the last month though when I got in touch with their team as one of my chains had broken (I was cleaning it and had had the piece for 8 years). They were quick to respond, incredibly helpful and friendly and sorted the problem out with no issues. I've not had customer service like it before - just brilliant.

July 7, 2025
Unprompted review
Daisy London logo

Reply from Daisy London

Wow, what a review! Thank you so much for taking the time to share your thoughts, Naomi. We're really happy that our team could resolve this for you, and that you can continue to wear the piece you've had for 8 years!

- The Daisy Team x

Rated 5 out of 5 stars

Lovely jewellery, great service!

I love Daisy jewellery and have ordered many bits and pieces over the years. Only once did I have an issue with an order, but when I reached out to customer service they were so quick to rectify things and I received my order within a couple of days.

July 14, 2025
Unprompted review
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Reply from Daisy London

We're super happy to hear that, Sinead. Thank you for your support and review.

- The Daisy Team x

Rated 5 out of 5 stars

Great prompt service

I wrote to Daisy after a bracelet I received as a gift broke. I didn't have any of the order details/receipt as it was purchased in December, but they kindly ordered a replacement for me and were super prompt replying. Really appreciate that kind of service.

July 10, 2025
Unprompted review
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Reply from Daisy London

We're really happy our Customer Care Team could resolve this issue for you, Ileana. Thank you for your review!

- The Daisy Team x

Rated 5 out of 5 stars

I love Daisy jewellery

I love Daisy jewellery, their designs are stunning and their customer service is top notch. I've brought lots of bits over the past few years. They have quick postage, great sales and a 2 year warranty on products which is a big selling point.

I've had lots of positive conversations from George from the customer service team. He's been incredibly helpful and I'm really satisfied with their service. ☺️

July 5, 2025
Unprompted review
Daisy London logo

Reply from Daisy London

Thank you so much for your kind words and support, Jess. We're so happy you've had such positive experiences :)

- The Daisy Team x

Rated 5 out of 5 stars

Big fan of Daisy London

Big fan of the Daisy London jewellery. Beautiful and timeless designs and fast EU delivery. Recently had an issue with a piece I purchased, reached out to the team per mail and they replied quickly and resolved the issue professionally and in such a friendly way. Adore the overall experience!

July 9, 2025
Unprompted review
Daisy London logo

Reply from Daisy London

Thank you for being a big fan of Daisy, Talia! We are super grateful and it means the world to us.

- The Daisy Team x

Rated 5 out of 5 stars

Thank you Daisy!

I have purchased many pieces of jewellery from Daisy over the years and love how easy it is to wear. I used WhatsApp to contact customer service regarding a query and I was extremely impressed with how responsive they were. It really helped having a log of our discussions so I could go back and check what had been said and agreed.

Every piece of jewellery I have had from Daisy has been so perfect and I love how you can wear numerous pieces at one time and it never looks too much! Thank you Daisy!!

July 2, 2025
Unprompted review
Daisy London logo

Reply from Daisy London

We are super grateful for your support, Rachel - thank you so much for taking the time to share your experience!

- The Daisy Team x

Rated 5 out of 5 stars

I bought two pairs of earrings for my…

I bought two pairs of earrings for my daughter for Christmas. She loves both of them very much. Unfortunately, one of the earrings was lost due to a clasp not closing securely. I reached out to Daisy London for replacement. They responded immediately and we’re happy to replace the lost item. I am impressed by their quick response and willingness to provide a replacement. I will definitely be shopping with them again!

July 1, 2025
Unprompted review
Daisy London logo

Reply from Daisy London

We are so happy to hear you've had a great experience with our Customer Care Team, Vicki :)

- The Daisy Team x

Rated 5 out of 5 stars

Great brand with quality jewellery

Great jewellery, great prices and wonderful customer service. I only buy all my jewellery from Daisy London. Quality is exceptional, styles are classic with a modern twist and prices are reasonable. Top service always from the team ❤️

July 1, 2025
Unprompted review
Daisy London logo

Reply from Daisy London

We are so glad to hear that you use Daisy for all of your jewellery, Emma! Thanks for all your support.

- The Daisy Team x

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