Daiwa Massage Chair® Reviews 197

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Sale representative informed me during the sales process that Daiwa had moving services as I was in the process of building a new house. Bought the chair. Now less than a year later, I call the compan... See more

Rated 5 out of 5 stars

Sales person at Christmas Show was very helpful, informative without being overly aggressive and forcing the product on us. The delivery men were above professional, knowledgeable about the chair, pa... See more

Rated 5 out of 5 stars

My husband is loving his new massage chair. He works hard both in the office and on remodeling out home, so it has been a godsend. He's smiling more and taking less Tylonol (and drinking less whiskey... See more

Rated 5 out of 5 stars

A+ service from our purchase to delivery. We bought our Daiwa Legacy 4 massage chair at the San Diego Fair. Makaso was fabulous and very professional. The delivery team (Javier and his partner) w... See more

Company details

  1. Massage Supply Store

Information provided by various external sources

Daiwa has been a pioneer in personal wellness, which is why we are now a leading manufacturer and distributor of luxury massage chairs in the United States. The Japanese word for “great harmony,” our company name conveys our mission: to help all parts of your body work together and achieve personal wellness through therapeutic massage. The harmony of mind and body is the best way to experience total health and wellness. We have designed our massage chairs to use the most advanced technology based on holistic techniques that have been honed over thousands of years.


Contact info

4.1

Great

TrustScore 4 out of 5

197 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing chairs they have amazing…

Amazing chairs they have amazing compression they scan your body good squeeze and eve stretches you out ❤️😃 the workers are amaxing they help you and give you info on the chair before using

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

We got to meet the president of the…

We got to meet the president of the best massage chair company from Japan! They were so kind in letting me try different settings and explained everything in detail. Get the best deals at trade shows!

June 21, 2024
Unprompted review
Rated 4 out of 5 stars

Would have gave it a five but I didn’t…

Would have gave it a five but I didn’t get the response I was looking when I called the distributor regarding the airbags on the arm . It inflates so much that leaves my wrist red from the pressure . It’s only at a certain point on the hybriflex selection . I turned down the settings to the minimum. The air pressure was obviously too low but it’s the only way to tolerate the point where it clamps down on both arm for around the seconds . I let a friend use it and was asked to turn it off because of the pain on the arms . I was hoping it could have been calibrated but was told that how it’s programmed . I don’t recall it clamping down that hard on the day I demo it when I made the purchase .

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Supreme Hybred

We got our Supreme Hybred chair delivery last Friday. In the 5 days we have had it, I can say it has helped immensely with my aches and pains. I don't creak when I get out of bed in the morning. I have been doing a session in the morning and again before going to bed, as has my husband. So far, we're sold on the benefits. We got our "test ride" at the Livestock show in Mercedes Texas in March. We tried 2 different models, and there is a real difference between the Hybred and the entry-level model. But there is nothing wrong with the entry level model. We liked the extras that came with it.

May 14, 2024
Unprompted review
Daiwa Massage Chair® logo

Reply from Daiwa Massage Chair®

Hi Anna! Thank you so much for sharing your experience with us!
Our Supreme Hybrid is definitely a customer favorite and we’re thrilled to hear that it has made such a positive impact on your daily routine.
Thank you for choosing Daiwa Massage Chairs!!

Rated 5 out of 5 stars

I am very pleased

I was very pleased with the recent Daiwa delivery of my massage chair. The delivery team was professional, personable, and skilled. They arrived exactly as scheduled and efficiently brought the chair into the tight basement of my home. I was particularly impressed by their extensive knowledge of the chair's functions. They patiently explained everything to me in detail, ensuring I understood how to use all the features. Their willingness to answer my questions was greatly appreciated. The professionalism and knowledge of the delivery guys made the process smooth and enjoyable. As for the chair, I've only had it one day but so far it appears to do all that I expected it to do.
I would highly recommend Daiwa to anyone considering purchasing a massage chair.
I hope this feedback is helpful!

April 22, 2024
Daiwa Massage Chair® logo

Reply from Daiwa Massage Chair®

Hi Stephen! Thank you so much for sharing your experience with us! We're delighted to hear that our delivery team exceeded your expectations. We love that you are already enjoying your new massage chair, and are thrilled to have been able to provide you with a product that enhances your comfort and well-being.
Thank you for choosing Daiwa Massage Chairs!!

Rated 5 out of 5 stars

Not sure how we lived without this!

We have had our chair for about 2 weeks now and it has been used just about every day by each of us. The professionalism of the company from the salesperson, Michael, to the delivery by Christopher and Genesis was top notch. We love the ease of use and all of the different options available to choose such as focus on different areas of the body, heat, stretching, massage,etc. So happy that we made this purchase!

April 10, 2024
Unprompted review
Daiwa Massage Chair® logo

Reply from Daiwa Massage Chair®

Hi Lisa! Thank you so much for sharing your experience with us, and for recognizing the professionalism of our sales and delivery team.
We love that our chair has become such an integral part of your daily routine!
Thank you for choosing Daiwa Massage Chairs!!

Rated 5 out of 5 stars

Superb Company

Our Supreme Hybrid Chair was delivered today. We absolutely love it. Thank you May Masako Kam for your professionalism and knowledge of the chair. She gave us such information about what the chair does, and a full demonstration prior to us purchasing. The delivery process was just as smooth, Thank you Chris B. and Christopher C. for your speedy setup, knowledge and back muscle. They maneuvered or tight stairs and demonstrated the chair one more time. What a great job the by all.

April 4, 2024
Unprompted review
Daiwa Massage Chair® logo

Reply from Daiwa Massage Chair®

Hi Kristina! Thank you so much for sharing your experience with us and for recognizing the professionalism of our team, from sales to delivery. We hope you continue to enjoy our chair.
Thank you for choosing Daiwa Massage Chairs!!

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